Bookswares Opiniões 

227
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais

Classificada 1 em 5 estrelas

I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.... Ver mais

Classificada 1 em 5 estrelas

It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais

A empresa respondeu


Informações de contacto

  • 1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América

  • bookswares.com

3,5

Aceitável

TrustScore: 3.5 em 5

227 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(227)

197 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

I was very disappointed in the product…

I was very disappointed in the product I received. The description and the photos do not describe what I received. However I am not giving them a 1 star because they responded to my dissatisfaction. Now that I know what I am getting I have decided to order another ornament.

20 de outubro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Jaynie Boren,

Thank you so much for taking the time to share your feedback and for being understanding despite your initial disappointment. 🙏 We truly value every customer and want to ensure that your experience with us reflects the high standards we aim for.

We completely understand that receiving an item that doesn’t match expectations can be frustrating. Please rest assured that we are actively assisting you via email to make sure your concerns are fully addressed. Our goal is not just to resolve the issue, but to ensure that you feel confident and satisfied with your purchase.

If at any point you feel that the solution we’ve offered isn’t sufficient, we encourage you to continue discussing your concerns with us. We are here to listen, understand, and provide the best possible outcome, because your satisfaction is extremely important to us.

We sincerely appreciate your patience, trust, and continued support. Your feedback helps us improve and serve our customers better every day. 💫

Classificada 1 em 5 estrelas

Terrible quality. Pictures misleading and watch out for the Postage

I thought I was buying an ornament that could sit on the bookshelf. Instead I received a very cheap looking and feel bit of plastic…. I paid £25.10p ….. I would not have ordered it if I seen what the postage was £9.13p plus insurance… . There was no mention of the postage until it was too late and it didn’t give me an option to cancel the order . The item is ridiculous and very poor quality . Buyer beware as I would not recommend the item or the company. A very expensive mistake and I will ensure that friends and family do not order this item because it’s a total rip off . The item is not fit for purpose and I would feel very embarrassed to give this as gift. There is no point asking for a refund because it probably cost so much . Very disappointed

24 de outubro de 2025
Opinião espontânea
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Resposta da Bookswares

Hi Chantal Jackson,

We’re very sorry to hear about your experience and truly apologize for the disappointment caused. 🙏
We completely understand your frustration regarding the item quality, postage, and overall experience.

To help us review the situation and find the best solution for you, could you please send us clear photos of the item to our support email that we are communicating? Once we receive them, we’ll be able to investigate and assist you promptly. 💫

We truly appreciate your time and patience, and we’re committed to making this right.

Classificada 1 em 5 estrelas

Very disappointing

The advertisement made the ornament look 3 dimensional, however when it came it is only two dimensional. I would not have purchased this if the photo of the ornament in the advertisement was true to form. It also appears wooden in the advertisement but it is a two dimensional photo covered in plastic. Very disappointing.

15 de outubro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Shelly Boggs,

Thank you so much for sharing your feedback with us. 🙏
We’re truly sorry to hear that the ornament did not meet your expectations. That’s definitely not the experience we want for our customers.

To help us look into this and find the best solution for you, could you please:

Send us a photo of the item you received, and

Include your order number

You can submit these details easily through our support form here: https://portal.upmerce.co/bw/submit

Once we receive your information, our team will review it right away and assist you promptly. 💙

Thank you again for your time and understanding — we truly appreciate your support. 🌷

Classificada 4 em 5 estrelas

Good experience

Just received the cup I ordered and really like it. It was ordered as a gift for a friend, and I know she will love it! It was delivered in a sturdy box and covered in bubble wrap, no problems. The only reason I didn't leave a 5 star rating is I'm still waiting for the second half of my order, a wine glass. Hoping it will arrive soon. I will order from Bookswares again1

22 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Nice but needed much better packaging

The items are cute and pretty good quality, but I was definitely unhappy with the lack of packaging for crackable plastic ornaments. A bit of bubble wrap would have earned you a 5 star rating and not added to your costs much at all. Please take pride in ALL parts of a customer's experience.

15 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointed with the ornament

1 de outubro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Theresa,

We’re very sorry for the inconvenience you’ve experienced with your order. Our team has already sent you an email regarding this issue so we can help you resolve it and ensure you receive your product properly.

Could you please check your inbox (and spam/junk folder just in case) for our message and get back to us at your earliest convenience?

We truly appreciate your understanding and cooperation. Our goal is to make sure you’re fully satisfied with your purchase.

Classificada 3 em 5 estrelas

Product did not match what was represented in photo

The photo did not authentically represent the product received. Was disappointed with the quality and look of the product. I recommended to include a photo of both front and back (the printing of the name is visible on both sides, with the back side showing the name written in reverse. In my opinion it was not worth the price I paid. Since my product was inscribed with a name .. it was non-returnable. I wrote to the company .. they offered a discount for a future purchase. However, not interested, based on this experience.

1 de outubro de 2025
Opinião espontânea
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Resposta da Bookswares

Hi Evalyn Gaell,

We’re truly sorry to hear that the product you received didn’t meet your expectations, and we completely understand your disappointment. 🙏

Please rest assured that our support team has already been assisting you via email/ticket to help resolve this issue as quickly as possible.
Could you kindly check your inbox (and spam/junk folder, just in case) for our latest message and reply when convenient? This will help us move forward with your resolution smoothly. 💙

We sincerely apologize again for any inconvenience caused and truly appreciate your patience and understanding.

Classificada 4 em 5 estrelas

A lesson in tariffs

My partner loved the shirts I bought for their birthday. The quality seems good but it should be for what they cost. Initially, I thought they were just overpriced. Then I discovered they came from China and, I suspect, the tariffs of Trump jacked up the price to borderline unaffordable. If they hadn't been a present, I never would have spent that much.
Thank you, Mr. Trump, for demonstrating how expensive everything should be in the US. That is the point of tariffs, yes? To raise the prices on imports to make them more comparable with American goods so we will buy those instead? See how I am paying for your tariffs instead of China?

23 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Ugly chain

The suncatcher is very pretty, and it came in a reasonable amount of time. However, the chain that it came with is ridiculously thick, large, unattractive, and out of proportion to the suncatcher. I have to go buy a new chain of a more attractive and appropriate size.

24 de setembro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Kathleen,

Thank you so much for sharing your honest feedback 🙏. We’re truly sorry that the chain did not meet your expectations — this is never the experience we want for our valued customers.

We’ve just sent you a detailed support email so we can better understand the issue and provide you with the right solution. Could you please check your inbox (and Spam/Junk folder just in case) and get back to us when you can?

We deeply appreciate your patience and the opportunity to make this right for you. 💙

Classificada 5 em 5 estrelas

Just A Girl Who Loves Books

Just A Girl Who Loves Books - Personalized Custom Shaped Squared Acrylic Plaque turned out to be the perfect gift for a book loving friend. Her message to me along wih a picture of her plaque was." I love, love, love, love this gift."

24 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Book Christmas Tree ornament

The item is somewhat cheap looking. Not nearly as nice as it looks online.
The box was crushed, but at least the item wasn't broken.

19 de setembro de 2025
Opinião espontânea
logótipo da Bookswares

Resposta da Bookswares

Hi Patricia,

We’re truly sorry to hear that your Book Christmas Tree Ornament did not meet your expectations and that the packaging was damaged during delivery. Your satisfaction means a lot to us.

👉 We’ve just sent you an email to follow up on this matter. Could you please check your inbox (and also your spam/junk folder, just in case) and reply with the requested details? This will help us investigate the issue and provide you with the best possible solution.

Thank you for your patience and cooperation — we’re committed to making this right for you.

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