Bookswares Opiniões 

Resposta da Bookswares

10/11/2025

Hi Karen Orts,

We’re truly sorry for any inconvenience or frustration this may have caused you. 🙏

We’ve sent you an email with details on how we can assist you further. When you have a moment, could you please check your inbox (and your spam/junk folder just in case) so we can make things right for you? ✨

Your satisfaction is very important to us, and we’re here to help in any way we can. 🌷

Resposta da Bookswares

7/11/2025

Hi Kim,

We’re truly sorry to hear that the item didn’t meet your expectations. 🙏
We completely understand how disappointing that must feel, and we sincerely apologize for any inconvenience this may have caused.

To help us review your case and offer the best possible solution, could you please submit a support ticket through the link below?
👉 https://portal.upmerce.co/bw/submit

Once we receive your ticket, our team will carefully review your order and reach out right away with an appropriate resolution. 🌷

Thank you so much for your time and understanding — we truly appreciate your support and the chance to make this right. 💙

Resposta da Bookswares

6/11/2025

Hi Monica,

Thank you so much for your patience and for following up with us. 🙏

We’re truly sorry for any frustration caused — and we completely understand how you feel. 💙
The reason we requested a photo of the item you received is so that our team can verify the exact product and condition before proceeding with the exchange. This helps us ensure everything is handled correctly and that we can provide you with the most accurate resolution possible.

Could you please check your previous email and attach a clear photo of the item? Once we receive it, we’ll review it right away and confirm whether the exchange for the statue is possible. ✨

We sincerely apologize again for the inconvenience and truly appreciate your time and understanding. 🌷

Resposta da Bookswares

4/11/2025

Hi Larae,

We’re so sorry to hear that you weren’t satisfied with your order — that’s definitely not the experience we want for our customers. 💔

To better assist you, we’ve sent you an email regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our message? Once you reply there, our support team will take care of everything for you right away. 💙

Thank you so much for your patience and understanding — we truly appreciate the chance to make things right. 🌷

Resposta da Bookswares

4/11/2025

Hi Susan Miles,

We’re so sorry to hear that you weren’t satisfied with your order — that’s definitely not the experience we want for our customers. 💔

To better assist you, we’ve sent you an email regarding your case. Could you please check your inbox, as well as your spam or junk folder, for our message? Once you reply there, our support team will take care of everything for you right away. 💙

Thank you so much for your patience and understanding — we truly appreciate the chance to make things right. 🌷

Resposta da Bookswares

3/11/2025

Hi Sherry Fankell,

Thank you so much for your message, and we are truly sorry that your item arrived broken. 🙏

It seems the photos haven’t come through on our end. Could you please try sending them again, or alternatively, you can upload the photos to Google Drive (or another file-sharing service) and share the link with us? This will help us assess the situation and provide a proper solution quickly. 💙

Please rest assured that we are fully committed to supporting you until this issue is resolved. We’ll make sure to process a refund or replacement once we receive the photos.

Thank you so much for your patience and cooperation — we’ll continue to work closely with you via email to get this resolved. 🌷

Resposta da Bookswares

30/10/2025

Hi Patricia Griswold,

Thank you so much for reaching out and sharing your concern with us. 🙏
We’re truly sorry for the inconvenience and completely understand how disappointing this must be. 💙

Please rest assured that our team did make every effort to process your cancellation request. However, by the time we received your message, your order had already entered production, which means it could no longer be modified or canceled at that stage. We sincerely apologize for this situation and any frustration it may have caused. 💫

That said, if you’re not fully satisfied with the items you received, please don’t worry — we’d be more than happy to continue the conversation and explore the best possible solution or offer for you. ❤️
You can simply reply to the ticket or check your inbox (including spam/junk folders) for our follow-up message.

Thank you so much for your patience and understanding, Patricia. We truly appreciate your support and the opportunity to make things right for you. 🌷

Resposta da Bookswares

30/10/2025

Hi Diane Petersen,

We’re truly sorry to hear that your ornament arrived broken — we completely understand how upsetting this must be. 💔
Please accept our sincerest apologies for the inconvenience. 🙏

Our support team has already sent you a follow-up email to help resolve this issue as quickly as possible. Could you please take a moment to check your inbox (including your spam or junk folder) for our message? ✉️
Once you reply, we’ll continue supporting you right away and make sure everything is taken care of properly — whether that’s a replacement or a refund. 💫

Thank you so much for your patience and understanding, Diane. We truly appreciate your support and the opportunity to make this right. 🌷

Resposta da Bookswares

30/10/2025

Hi Michael Johnston,

We’re truly sorry to hear about your experience and how disappointed you felt with your recent order. 🙏
That’s absolutely not the impression we want to leave, and we completely understand how frustrating this must have been — especially given your expectations and the time you waited for delivery.

Please rest assured that we take your feedback very seriously. Our team has already sent you a follow-up email regarding your concern — could you please check your inbox (and also your spam/junk folder) for a message from us? Once we receive your reply there, we’ll review your case carefully and work toward the best possible resolution for you. 💫

Again, we deeply apologize for the inconvenience and truly appreciate your patience and understanding while we sort this out. 🌷

Resposta da Bookswares

30/10/2025

Hi Jean Stolarik,

We’re truly sorry from the bottom of our hearts that your item didn’t turn out as you expected. 💔
That’s never the experience we want for our customers — especially when the gift is meant for someone special.

Our team has already reached out to you via email to help resolve this matter. Could you please take a moment to check your inbox, spam, or junk folder and reply there so we can assist you right away? 💌

Thank you so much for your patience and understanding — we truly appreciate your support. 🌷

Resposta da Bookswares

30/10/2025

Hi BB,

Thank you so much for taking the time to share your feedback with us. 🙏
We’re truly sorry to hear that the item didn’t meet your expectations — we completely understand how disappointing this must be, especially when you were hoping for something more substantial for the price. 💙

Please accept our sincerest apologies for any frustration or misunderstanding caused. To help us review your case and make this right, could you please send us a clear photo of the item you received along with your order number by submitting a ticket at our Help Center here:
👉 https://portal.upmerce.co/bw/submit

Once we receive your information, our team will check everything promptly and work on the best possible solution for you. 💫

Thank you so much for your patience and understanding — we truly appreciate your support and the opportunity to assist. 🌷

Resposta da Bookswares

30/10/2025

Hi Sharon Caulineau,

We’re truly sorry to hear that your item didn’t meet your expectations — especially since it was meant as a special keepsake for your granddaughter. 🙏
Please accept our sincerest apologies for any disappointment caused. 💙

Our team has already reached out to you via email to assist further with your case. Could you please take a moment to check your inbox (including your spam or junk folder) for our message? ✉️
Once you reply, we’ll continue supporting you right away to ensure this is resolved properly. 💫

Thank you so much for your time, patience, and understanding, Sharon. We truly appreciate your trust and support. 🌷

Resposta da Bookswares

26/10/2025

Hi Peggy Leonhardt,

We’re truly sorry to hear about your experience with your product — that must be very frustrating, and we completely understand your disappointment. 💔

To help us review the issue thoroughly and provide the best possible resolution, could you please submit a support request via the link below and attach your photos? 📸
Submit Your Request Here: https://portal.upmerce.co/bw/submit

Once we receive your submission, our team will review everything promptly and get back to you with a solution. 🙏

We sincerely appreciate your patience and understanding — and we’re committed to making this right for you. 🌷