Bookswares Opiniões 

Resposta da Bookswares

5/05/2026

Hi Bettina,

Thank you for sharing your feedback. We’re glad to hear that our team was responsive, but we’re very sorry to hear that the product did not meet your expectations in terms of material and value.

We understand your disappointment, especially since you expected a different material for the price paid, and we sincerely apologize for any confusion caused by the product description.

We would appreciate the opportunity to review your order and assist you further if needed. Please submit a support ticket using the link below so our team can take a closer look:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

3/05/2026

Hi Judy,

Thank you for sharing your feedback. We’re very sorry to hear that the item did not meet your expectations, especially as it was intended to be a special gift for your friend.

We understand how disappointing this must be when the product does not reflect what was shown in the advertisement, and we sincerely apologize for the inconvenience caused.

We would appreciate the opportunity to review your order and assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item so our team can take a closer look and work toward a suitable solution:

Submit a Support Ticket: Insert Link Here

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your feedback and apologize again for your experience.

Resposta da Bookswares

3/05/2026

Hi Leslie,

Thank you for reaching out. We’re very sorry to hear that your item arrived cracked and understand how disappointing this must be.

Please accept our sincere apologies for the inconvenience caused.

We would be happy to assist you with a replacement. Kindly submit a support ticket using the link below and include photos of the damaged item so our team can review and process your request as quickly as possible:

Submit a Support Ticket: Insert Link Here

Once we receive your ticket, our support team will follow up with you as soon as possible.

We truly appreciate your patience and apologize again for your experience.

Resposta da Bookswares

29/04/2026

Hi Barbara,

Thank you for sharing your feedback. We’re glad to hear that two of your items met your expectations, but we’re very sorry to hear that the third item did not and arrived in a disappointing condition.

We understand how frustrating this must be, especially since it was intended as a gift.

Please note that we have received the photos you submitted, and our team is currently reviewing your case. We will get back to you as soon as possible with an update and a suitable solution.

We sincerely apologize for the inconvenience and truly appreciate your patience.

Resposta da Bookswares

25/04/2026

Hi Janis,

Thank you for your message, and we’re very sorry for the frustration and disappointment this situation has caused.

After carefully checking your order, we can confirm that it has been processed exactly according to the details originally placed. At the moment, we have not received any email request from you regarding a size change, so the order could not be modified before processing.

We truly understand your concern, and we sincerely hope for your understanding in this case.

If you need any further assistance, please feel free to contact us, we are always here to help.

Resposta da Bookswares

12/03/2026

Hi Ivet,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product and service did not meet your expectations. We understand how frustrating this situation must be.

Please know that it is never our intention to disappoint our customers, and we take concerns about product quality and customer experience very seriously.

We would appreciate the opportunity to review your order and better understand what happened. Kindly submit a support ticket using the link below so our team can look into the details and assist you further:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will carefully review the information and respond as soon as possible.

We sincerely apologize for the inconvenience and appreciate your feedback.