Bookswares Opiniões 

Resposta da Bookswares

7/03/2026

Hi Devon,

We’re very sorry to hear about your frustration and sincerely apologize if you have not yet received a response to your emails. That is certainly not the experience we want for our customers, and we understand how concerning it can feel when you’re waiting for an update about your refund request.

Please know that we are here to help and would like the opportunity to review your order and assist you properly. We kindly ask that you submit a support ticket using the link below so our team can locate your order details and respond as quickly as possible:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once your ticket is received, our support team will review the information and get back to you with an update as soon as possible.

We sincerely apologize again for the inconvenience and appreciate your patience while we work to resolve this for you.

Resposta da Bookswares

18/01/2026

Hi Laura,

We are truly sorry to hear about your experience, and we sincerely apologize for the disappointment and frustration this has caused you. We understand how upsetting it is to receive products that do not meet your expectations, especially when the website images gave a different impression of the ornaments and when the apparel sizing did not work out as hoped.

We regret that the material and design of the ornaments, as well as the sizing issue with the T-shirt, did not meet your expectations. We also understand your frustration regarding the resolution offered and why this did not feel fair or helpful to you. This is not the experience we want any customer to have, and we are very sorry that this has affected your trust.

To allow our team to properly review your order details, product concerns, and the resolution options already discussed, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your information and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/bw/submit

Once your ticket is submitted, our support team will carefully review your case and follow up with you as soon as possible.

Thank you for taking the time to share your feedback. We truly regret your experience and appreciate you bringing these concerns to our attention.

Resposta da Bookswares

13/01/2026

Hi Stephanie,

We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused you. We understand how upsetting it is to be told an order was delivered when it was never received, especially when it was a personalized ornament meant for your daughter.

We regret that the support you received did not meet your expectations and that the process felt stressful and unhelpful. This is not the level of customer care we strive to provide, and we are very sorry that this experience has affected your trust in us.

To allow our team to properly review the delivery status and explore replacement or resolution options, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/bw/submit

Once your ticket is submitted, our support team will carefully review your case and follow up with you as soon as possible.

Thank you for taking the time to share your feedback. We truly regret the inconvenience and disappointment caused.

Resposta da Bookswares

4/01/2026

Hi Jon,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product you received was not what you expected and did not match the presentation shown on our website. We understand how disappointing that can be, especially considering the price you paid.

Please accept our sincere apologies for the frustration this experience has caused. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can assist further.

To help us investigate and provide proper support, we kindly ask that you submit a support ticket using the link below and include your order number and any relevant photos if available.

🔗 Submit a support ticket here:
https://portal.upmerce.co/bw/submit

Once received, our customer support team will review your case carefully and follow up with you directly.

Thank you for bringing this to our attention. We truly regret the inconvenience and hope to have the chance to make things right.

Resposta da Bookswares

2/01/2026

Hi Ian,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you felt pressured into purchasing an additional item and that this caused frustration and disappointment—especially given that the gift was intended for your granddaughter.

Please accept our sincere apologies for any confusion or inconvenience caused by the product options on our website. We understand how upsetting it can be to receive or be charged for an item you did not intend to purchase, and this is certainly not the experience we want our customers to have.

We genuinely want to help resolve this matter to your satisfaction. If you feel that the previous offer or resolution was not acceptable, or if you have any additional concerns, we kindly encourage you to reply directly to your existing support ticket with your feedback. Our team will carefully review your case again and consider further support options to ensure you feel heard and treated fairly.

Your peace of mind is important to us, and we truly appreciate the opportunity to review your concerns further.

Resposta da Bookswares

30/12/2025

Hi Cathy,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the product did not meet your expectations and that it arrived late, especially since it was intended as a Christmas gift. We completely understand how disappointing that must have been.

To better understand the issue and support you as fairly and quickly as possible, we kindly ask for your help with the following steps:

1️⃣ Please send us a few clear photos of the item you received (and the packaging if available). This will help us compare it with the product listing and identify what went wrong.

2️⃣ Submit a support ticket so our team can formally review your case and offer the most appropriate resolution:
🔗 Support ticket link: https://portal.upmerce.co/bw/submit

Once we receive the photos and your ticket, our support team will carefully review everything and get back to you as soon as possible with next steps.

We truly appreciate your patience and the opportunity to make this right.

Resposta da Bookswares

29/12/2025

Hi Bill Lynch,

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by both our service and the delivery process. We understand how frustrating this must have been, and we truly regret that we did not meet your expectations.

To help us review your case properly and provide the best possible support, we kindly ask you to submit a support ticket using the link below. This will allow our team to look into the issue in detail and work toward a suitable resolution for you.

🔗 Submit a support ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will follow up with you as soon as possible.

Thank you for bringing this to our attention and for giving us the opportunity to assist you further. We truly appreciate your patience.

Resposta da Bookswares

27/12/2025

Hi Krystal,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your honest feedback.

We understand how disappointing it can be when a product does not meet expectations, especially when it was intended as a gift. We’d like to clarify that product details such as material, printing style, and whether the item is single-sided or double-sided are listed on the product page so customers can review them before purchasing. That said, we sincerely regret that this was not clear or satisfactory for you.

Our intention with offering partial compensation was never to pressure you into making another purchase, and we apologize if our communication came across as unprofessional or dismissive — that is certainly not our standard.

If you are not satisfied with the solution previously offered, we welcome you to continue the conversation with our support team. We are always willing to review the case again and assist as best we can.

Thank you for sharing your experience.

Resposta da Bookswares

25/12/2025

Hi Steve,

We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused you from start to finish. We completely understand how upsetting it is when an order mistake couldn’t be corrected in time, followed by delays—especially when the item was intended as a Christmas gift.

Regarding the cancellation request, we’re very sorry that by the time our team was able to respond, the order had already entered the production stage and could no longer be changed. We know this is not the outcome you were hoping for, and we apologize for the delay in communication.

As for shipping, holiday volume and international transit can unfortunately cause packages to remain at transfer points longer than expected. That said, we absolutely understand your disappointment about not receiving the item in time for Christmas.

We would really appreciate the opportunity to review your order in detail and see how we can assist you further, whether that be with an update, a resolution, or appropriate support.

Please kindly submit a support ticket with your order number, and our team will look into this for you as a priority:

🔗 Submit your support ticket here:
https://portal.upmerce.co/bw/submit

Thank you for sharing your feedback—it helps us improve. We’re truly sorry for the experience you’ve had and hope we can still make this right for you.

Resposta da Bookswares

22/12/2025

Hi Steve,

Thank you for taking the time to share your feedback. We are truly sorry to hear that the item you received did not meet your expectations in terms of quality and appearance, and that the delivery took longer than anticipated. We sincerely apologize for this disappointing experience.

We would really like the opportunity to review your case carefully and support you further. To help us investigate properly, could you please submit a support ticket and attach clear photos of the item you received using the link below:

👉 Submit a ticket here:
https://portal.upmerce.co/bw/submit

Once we receive your ticket and images, our team will review the case and get back to you with the best possible solution.

Thank you for your patience and understanding. We truly appreciate your feedback and look forward to assisting you.