Bought 3 personalised mugs which were exactly as advertised. Love them. Was also very happy with the service as was kept updated regularly as to where my parcel was and told exactly when would be deli... Ver mais
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Leia as opiniões dos outros
I ordered a Sun catcher for my sister's birthday expecting it to be similar to their photo online. I mistakenly expected a product commensurate with the $40+ price tag. I was shocked to receive the fl... Ver mais
A empresa respondeu
The Suncatcher came surprisingly quickly . My granddaughter loves it. I will definitely order from you again. .y granddaughter took your information so she could order gifts for friends. Thank you.... Ver mais
It wasn’t what I was expecting by any means, however that was my fault. I was thinking that it would be larger, I was thinking it would be stained glass, but after receiving it and being disappointed,... Ver mais
A empresa respondeu
Informações de contacto
1942 Broadway #314cBoulder, CO 80302, USA, Estados Unidos da América
- bookswares.com
3,5
Aceitável
227 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
0 stars. Cheap products. Over priced
I hesitate to even give one star. So far, this holiday season has gone well until I ordered from this company. Don’t do it. I placed two separate orders and the original orders I placed on Nov 30 still has not arrived and will not be here by Christmas. I was planning to give them as a gift but now that the 2nd order came I will not give them as gifts because they are very cheap looking and I would be embarrassed — I definitely feel ripped off. The ornaments were expensive, shipping cost was ridiculous. I take part of the blame because I didn’t read the fine print. I will never recommend this company. Never. 0 stars. Only a matter of time that they will not be in business.
10 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Mary Jane,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment this has caused during the holiday season. We completely understand how frustrating it is when an order does not arrive in time and when the product does not meet expectations, especially when it was intended as a gift.
Please rest assured that your order is still in transit, and our team is actively following up with the carrier to monitor its progress. If there are any issues or changes, we will inform you promptly.
Your feedback is very important to us, and we appreciate you taking the time to share your experience. Should you have any further concerns, please don’t hesitate to reach out to us via your existing support ticket—we are here to help and will continue to support you.
Thank you for your patience and understanding.
Not even close to what it was…
Not even close to what it was advertised. Color printer on paper and pressed between two pieces of plastic.
17 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Dave,
Thank you for sharing your feedback. We’re truly sorry to hear that the item did not meet your expectations, and we sincerely apologize for the disappointment this has caused.
We take concerns about product quality and representation very seriously. To allow us to investigate and verify the issue properly, we kindly ask that you provide clear photos of the item you received. This will help our team review the matter carefully and determine the most appropriate way to assist you.
To ensure your case is handled promptly and accurately, please submit a support ticket using the link below and attach the photos there:
👉 https://portal.upmerce.co/bw/submit
Once we receive your submission, our support team will review it and follow up with you as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to look into this for you.
Nothing like the image advertised …
I didn’t read the description correctly hence disappointed with the actual received product but I suppose my error for not reading .
It’s states 1 dimensional but the image definitely leads you to believe that it’s much better than you actually get
Compared to the advert image the product is awful, the colours aren’t vibrant or crisp on the ornament , it must cost them pennys to produce and then their profit is huge .
It will teach me to read the description properly .
Truly disappointing!
Second submission!
I’ve had a response (below) and followed the link to raise my complaint , their system asks you to select a reason for complaint but when you hit the select button nothing appears and you can’t submit your form - what a joke this company is , I will now visit every review site and give my honest feedback of this product and this company - it won’t be good !
I normally give good reviews of products or businesses so this is not usual for me !
Avoid avoid avoid
16 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Patrick Bissell,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the product did not meet your expectations.
We’d like to kindly clarify that the item you purchased is a 1-dimensional ornament, as clearly stated in the product description and illustrated in the description details and example images on our website. That said, we completely understand how the product images may have led to different expectations, and we sincerely apologize for any disappointment this caused.
Your satisfaction is very important to us, and we’re sorry that you were not fully happy with the colors and overall quality of the ornament.
To better assist you and explore possible solutions, we kindly ask that you submit a support ticket using the link below. Our customer service team will review your case carefully and do their best to support you:
👉 https://portal.upmerce.co/bw/submit
Thank you again for your honest feedback and for giving us the opportunity to assist you.
The ornament I ordered was snapped in…
The ornament I ordered was snapped in half when it arrived. I contacted them immediately, sent pictures as they desired - and have gone back and forth with them since Oct 21st and it is now Dec 15 and I still don't have a replacement. Everytime I send them the pictures, they say they don't get them. I have sent them 6 times. It was the cheapest, worst version of the ornament and not worth $26. I have kindly asked them just to refund me and they won't. The ornament looks NOTHING like the picture and is just a poor quality image on a piece of acrylic. Never trust or order from them.
15 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Kelly,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you. We completely understand how disappointing it is to receive an item damaged and then not receive a timely resolution—this is certainly not the experience we want for our customers.
Please rest assured that we have not ignored your case. Our team has been actively trying to receive the photos required to proceed with the replacement/refund, and we truly regret the repeated issues with attachments not coming through properly.
Kindly check your inbox (including spam/junk folder) for our previous messages, or feel free to reply again so we can assist you promptly.
We truly appreciate your patience and are committed to seeing this through to the end. Thank you for giving us the opportunity to make this right.
Ornaments for just a girl who loves books, cardboard
Miaaing 1 ornament. Picture of ornament deceiving. It's cardboard. Took forever to get it, and missing one ornament. Not worth the money
11 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hello Sue,
Thank you for your message, and I’m truly sorry for the inconvenience you’ve experienced.
Regarding the missing ornament, the item “Girl sitting under the tree, engraved Ashley” was shipped separately. Here is the tracking link for your reference:
👉 https://bookswares.com/apps/trackingmore?nums=4PX3002273602728CN
Please allow the carrier some time to update the tracking information as it may take a little while to reflect movement.
If you have any trouble receiving the ornament or if there’s anything else we can help with, please don’t hesitate to reach out. We’re here to make sure you receive your full order.
Product is poor quality and not worth the price.
Product is poor quality. Not ceramic. Merely a piece of laminated cardboard and not worth the price. Delivery took far too long. I chose not to give this gift as intended. It would have been embarrassing. Don’t waste your money.
9 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hello Terri,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We never want any customer to feel disappointed with their purchase.
To assist you properly, could you please submit a support ticket through our Help Center? This will allow our team to review your order details and offer the best possible solution.
You can submit your request here:
👉 https://portal.upmerce.co/bw/submit
We appreciate your understanding and look forward to helping you make this right.
Took a long time but finally arrived…
Took a long time but finally arrived and it was good
10 de dezembro de 2025
Opinião espontânea
Update on bookswareregarding my…
So an update on booksware regarding my damaged plaques. After three weeks of back and forth of me sending pictures of the damage, them refusing to refund my money, telling me to use alcohol, now I find out they are NOT ACCREDITED BY THE BETTER BUSINESS BUREAU! This company is a horror to deal with. I am going to have to absorb the 60 $ loss because I can’t take the stress of dealing with such incompetent people.
19 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Susan,
We’re very sorry to hear about the difficulties you’ve experienced with your order. We completely understand your frustration and disappointment regarding the damaged plaques.
Please know that your satisfaction is important to us. If you are not happy with the current solution, you are more than welcome to reply to this email. We are happy to continue discussing and exploring further options until we can reach a resolution that works for you.
We truly appreciate your patience and understanding, and we want to make this right.
Thank you for giving us the opportunity to assist you further.
A real scam
A real scam. The picture looked like a 3 dimensional object, but it's a flat cheaply made piece of rubbish. I've given them 1 star, but there's no facility for zero!
8 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Alan,
We are very sorry to hear about your experience with your recent order. We completely understand your frustration and disappointment, and we want to make this right for you.
To help us review the issue and provide an appropriate solution, could you please submit a ticket along with photos of the item you received? This will allow our support team to carefully examine what went wrong and assist you as quickly as possible.
Here is the link to submit your ticket: https://portal.upmerce.co/bw/submit
We truly value your satisfaction and appreciate your patience while we work to resolve this matter. Please rest assured that we are committed to supporting you and ensuring a positive outcome.
Thank you very much for your cooperation, and we look forward to assisting you.
The gift i ordered was perfect
The gift i ordered was perfect. A bit expensive, but very well made. Thank you very much
Judi O Williams
7 de dezembro de 2025
Opinião espontânea
Please do not order from this company…
Please do not order from this company!!
I ordered an ornament, and it looked nothing like their website !!! It’s a rough-edged, thin piece of plastic. No response yet from the company. $24.00 wasted!
3 de dezembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Lisa,
We’re truly sorry to hear about your disappointing experience — this is absolutely not what we want for our customers.
Thank you for bringing this to our attention. We are now processing a refund for your order, and you can rest assured that you will receive it within 5–7 business days.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. If you have any questions or need further help, we are here for you at any time.
Not like pictures
It took 3 weeks to arrive, then the ornament was not at all what it looked like in the picture. Also the back is printed backwards. Very annoying.
27 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Margaret Anderson,
Thank you for your feedback. We sincerely apologize for any frustration caused by your recent order.
As you might know, our products are well-known for their beautiful, personalized, made-to-order designs, which is why delivery can take longer than standard items. Regarding the thickness and material, we would like to clarify that the item you received matches the product description on our website. Specifically, our listing states:
Print area: 1 side
To help us assist you further and ensure your satisfaction, please check your email where we’ve sent additional instructions to support you with this order.
We truly appreciate your patience and cooperation, and we’re here to resolve this promptly.
I would give this a zero if I could
I would give this a zero if I could! The picture in the advertisement made this ornament appear 3-D. I received a flat acrylic ornament with dull coloring that has all the appearance of a dollar store purchase. Also, read the return policy! You can’t get your money back.
20 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Sue,
We’re truly sorry to hear about your experience, and we sincerely apologize for the disappointment this has caused. This is absolutely not the quality we aim to deliver.
Our team has already reached out to you by email, as we are waiting for you to send us a photo of the ornament you received. This will help us review the issue properly and provide the best possible solution for you.
Could you please check your inbox (and spam/junk folder just in case) and reply with a photo of the item?
Once we receive it, we’ll make sure to take care of this for you right away.
Again, we deeply apologize for the inconvenience and appreciate your help in allowing us to resolve this.
Girl with Books Acrylic ornament
Girl with Books Acrylic ornament - The product was of poor quality for the amount of spend including postage. The website pictures do not give you an honest view of what you are purchasing.
19 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Simon,
We are truly sorry to hear about your experience with the Girl with Books Acrylic Ornament. We sincerely apologize that the product did not meet your expectations, and that the quality, including postage, was disappointing for the amount spent. We completely understand how frustrating this must be, and we appreciate you bringing this to our attention.
To help us investigate this issue thoroughly and ensure it doesn’t happen again, could you please check your email and send us photos of the item you received? This will allow our team to verify the quality and better understand the issue, so we can provide an appropriate resolution.
We want to assure you that your concerns are taken seriously, and we are committed to making this right. Once we receive the photos, we will work promptly to offer a solution that resolves the problem to your satisfaction.
Thank you very much for your patience and cooperation. We truly value your feedback and the opportunity to improve our products and service.
Pleased with my purchase.
31 de outubro de 2025
Opinião espontânea
Disappointed in the product
Disappointed in the product, didn’t realise it would be flat as they look three dimensional in the advert. In the advert it looks as though it comes in a nice box, it doesn’t it comes in a cheap paper box, one of which was broken on delivery.
I will not use this company again
10 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Hilary,
We’re truly sorry to hear that your order did not meet your expectations. 🙏 We completely understand your disappointment, especially regarding the flat design, packaging, and delivery issues. 💔
If you could kindly reply to our email with a few photos of the items, our team will review the issue and work directly with you to provide the best possible solution. 💙
Thank you so much for your patience and understanding — we truly appreciate the opportunity to make this right. 🌷
I was so very disappointed in this…
I was so very disappointed in this product. I thought it would be bright colors but it is so pale and the acrylic cover is just a big glare! I do not like it at all. If I could give a negative star I would. Total waste of money.
10 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi customer,
We’re truly sorry to hear that your order did not meet your expectations. 🙏 We completely understand your frustration, and we sincerely apologize for the disappointment and any inconvenience this has caused. 💔
To help us make this right, could you please submit a support ticket? Here's the link for submitting: https://portal.upmerce.co/bw/submit
Once we receive it, our team will review the issue and work with you directly to provide the best possible solution. ✨
Thank you so much for your patience and understanding — we truly appreciate the opportunity to assist you and improve your experience. 🌷
Not as advertised
Unfortunately, I am very disappointed in the ornaments I received. In the advertisement they were made to look as though they were three dimensional. The coloring and detail are great but they are flat acrylic and not as they are advertised.
3 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Janis Edwards,
We’re truly sorry to hear that the ornaments you received did not meet your expectations. 🙏
We completely understand your disappointment, we sincerely apologize if the product appeared different from how it was advertised, particularly regarding the three-dimensional effect.
To help us resolve this matter quickly and ensure you’re fully satisfied, we kindly ask that you submit a support ticket with our team. This will allow us to review your order in detail, assess the situation, and provide the best possible solution, whether that’s a replacement, refund, or another form of assistance.
You can submit your ticket here:
👉 https://portal.upmerce.co/bw/submit
Once your ticket is received, our support team will respond promptly and guide you through the next steps. ✨
Thank you so much for your understanding, patience, and for taking the time to provide your feedback. Your satisfaction is very important to us, and we truly appreciate your business. 🌷
Poor quality and tacky
Poor quality and tacky. Plastic with a sticker poorly attached. Contacted the company for a refund but they refused. They offered me a 15% discount on a future purchase but this is standard practice and not classed as an apology. I wanted a refund for goods received not as expected
8 de novembro de 2025
Opinião espontânea
Resposta da Bookswares
Hi Gabrielle Hodge,
We’re truly sorry to hear about the issues you experienced with your order — we completely understand your frustration regarding the quality of the item and the dissatisfaction with our previous offer. 🙏
If our previous offer did not meet your expectations, please know that our support team is always open to further discussion. We’re here to listen and find a solution that works best for you. ✨
We sincerely apologize for any inconvenience caused and truly appreciate your feedback, which helps us improve our products and services. 🌷
Thank you for your patience and understanding — we’re committed to resolving this matter to your satisfaction.
Christmas ornaments
The website was easy to navigate & the process to order was easy as well. Maybe I didn't read the description as well as I should have because I was a little disappointed the ornaments weren't 3 dimensional as they appear on the website. They're still cute just not what I was expecting. I also thought I ordered the boxes to store them in but did not receive so I must not have ordered them.
9 de novembro de 2025
Opinião espontânea
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