Canada Brokerlink Opiniões 278

After 20 years with BrokerLink (formerly Access Insurance), the service has become terrible. Local support has been replaced by centralized staff who offer little guidance and take no accountability. Dealing with them now feels no different than talking to an online robot.

Communication is poor, documents are often sent through confusing DocuSign emails that look like spam, and delays are frequently blamed on the customer.

Be warned: BrokerLink records their calls but will not review those recordings with customers when problems arise. Record your own calls, because their recordings are not available to you.

Extremely disappointing decline in service.

Brokerlink is the worst company to deal with. They have no proper agents to assist you when something goes wrong. Their call centre is the worst. You can never get the same agent twice. Always someone new when you call in. Noone really cares about you or the situation you are in. It's all a numbers game. Better to find an insurance broker that has live agents to help you. Brokerlink is all over canada and like I said the worst customer service. Every time you call you have to explain yourself over and over with no resolution.

The agent, Nancy Willett was very good. She was extremely helpful in finding me new condo insurance, explaining things well as we went along.

Horrible service. Will stick on the higher rate immediately then blame the customer for not asking for a lower rate.

Mae Masik is an exceptional broker! Always pleasant and easy to discuss insurance. Really knows her stuff! Enjoy talking to Mae. Please give her a big promotion! Mae has years of experience as an insurance broker.
Victoria Devenport 😊 😊

I was a customer with Brokerlink (Liebel). They stopped carrying Max insurance (who I had policy with). When reaching out to them 10x to try to pay my renewal, they would not assist me. Instead I was told they were porting me to intact.
I asked for the quote 5x calling weekly, it finally showed up on the day my old policy finished at 800$ increase from Max. Guess they were banking on people panicking due to timeline. We had already found a new insurance company that was 1000$ less per year.
Don’t waist your time with Brokerlink or Intact. Ridiculously poor service/ communication.

Absolutely disgusting buisness, I canceled policy and still getting charged, with no repayment for 2 weeks causing all my regular payments to be returned and adding fees. No proper communication on their part. No answers. Good luck if you choose to be a policy holder with them. Id give the a 0 star if it was an option.

My name is Jorge Da Cunha.
I did have a very good experience with one of the agents at Brokerlink. Rippan Chowdhary, from Brokerlink, branch
on 349 Davis Road, Oakville, help me out with my auto insurance, explained everything about it. Also I combine my home insurance with my new auto insurance, that make save some money.
I would recommend him to anyone who are need a car insurance.

Marlene was extremly helpful today with my payment . she made me feel like a person not just another customer she was a 100out of 10 100% helpful understanding and very well informed . she will be the only person i will deal with from now on

I began with brokerlink a few years ago. And randomly one day, my broker was gone and I was informed I was no longer getting that same broker. They’ve updated their policies so now you have whoever and whenever.. with this in place ny policies have had so many errors due to different people attempting changes.

Service rapide, disponible, courtois et bienveillant

The advisor RV helped provide me a very good auto quote. I am happy with his support.

I have dealt with Emily for years and have always had great communication with her. I have inquired about rates for different vehicles. She has always responded quickly. Very good dealings with her.

I got a renewal letter from Brokerlink with a rate increase to my insurance. I called Brokerlink in November to inquire about this, feeling my rate would be decreasing which is what I was told by the adviser who signed me in the previous year. In the call I was asked if I wanted to renew. I said no. I let them know I would shop for a better rate elsewhere as my policy was expiring at the end of December. An email was sent to me reiterating my non renewal response, and opting to shop elsewhere. After signing with another company , I got an email saying I owe Brokerlink money. In a phone conversation with an advisor my letting them know I was not going to renew seems now reinterpreted by the advisor for not using the word 'cancelling'. SeveraI calls later it seems each adviser, and different protocols of each creates much confusion. I feel the verbal communication needs to be equal to the literal communication, especially when selling something like, Insurance.

Scam artist. They'll rip you off. They'll make you pay for things that you don't need. Or that you shouldn't have to cover. I am going to be canceling my insurance with these guys and going directly with another company.

Aaron McGregor worked diligently to help in correcting an error created by a previous company's adjuster who recorded the wrong driver in an accident claim. Thanks to this correction I was able to save considerable in my renewal with a different company. Great work.

Dog shit of a company. Takes them the better part of az month to get you a quote. The slowest ever known to man. I have imagine having a claim with them.

They debit your account
even after teling them to
cancel it 7 months ago. I had
switched to their commercial
insurance for my business.
I'm in the process of trying to
get a reimbursement. Buyer
beware. Not a happy
customer at all. I will be
changing my insurance
company if this is not
resolved. I'll be contacting

the General insurance ombudsman
The Provincial / Territorial superintendent of insurance

Deny receiving cancellation call! Low even for an insurance brokerage :)

Do not trust calling them! Just email so you have a written record of the change or cancellation of your plan.