Amazing service. I originally ordered the wrong pair and emailed them. No problem just swapped it. Then had to return and get a smaller size. New shoes sent and refund in the bank in less than a week.... Ver mais
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Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Ver mais
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery... Ver mais
Informações sobre a empresa
Escrito pela empresa
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Informações de contacto
3 Cumberland Place, SY21 7SB, Welshpool, Reino Unido
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Great price on Birkenstock Zermat…
Great price on Birkenstock Zermat slippers. Arrived on time and well packaged.

Resposta da Brookfieldcomfort
Great customer service and product…
Great customer service and product arrived promptly.

Resposta da Brookfieldcomfort
Delivered promptly and with care
Delivered promptly and with care. We'll packaged
Completely stress free
Completely stress free. Informed of order confirmation and delivery date and time very promptly. Product good value for money. Excellent service.
Brookfield Comfort shoes provide a good…
Brookfield Comfort shoes provide a good online service. I have purchased many times.
Absolutely dreadful when it comes to…
Absolutely dreadful when it comes to returns ! I simply cannot fathom why you don’t put an invoice with return information in the order ..

Resposta da Brookfieldcomfort
If it isn't broken, DON'T fix it.
You did what it said on the tin with no messing about

Resposta da Brookfieldcomfort
Poor quality shoes
Ordered school shoes for my son which were very comfortable, exchanged them for a bigger size no problem. After 2 months of wear the entire front half of the sole came away from one shoe. My son is careful with his shoes and we have never had an issue like this before. I contacted customer services who said they could offer me £20 off a new pair - considering they cost around £60 and have fallen apart after two months, I will not be taking them up on their offer. Not impressed and will avoid in future as quality is clearly poor.

Resposta da Brookfieldcomfort
Wrong size shoes
I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelled as size 10 but I reckon they were a size 12. It's probably not Brookfield Comfort's fault, if their supplier made a mistake. They refunded the cost, less the postage. but overall, it was still a disappointing experience.
First purchase with this company.
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days after placing the order. I am delighted with the ease of ordering, the price, the product and the speed of delivery. I would strongly recommend.
Don’t order your shoes with this company!
I ordered a pair of shoes for the first time from Brookfields. When they arrived I noticed a significant difference in size and fit on a pair of size 6. When I contacted customer service they were helpful in assisting in the return process. I asked for a replacement pair but got a refund instead and the postage cost was deducted from my refund. I don’t agree with the company policy of not refunding the postage costs if the items were sent out faulty. Customer service said in their opinion the difference in size was acceptable which i think is ridiculous. 2 different sized shoes with almost a 1 cm visible difference in height.
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