Brooks Running Opiniões 620

Service clientèle, notamment Olivia, a été à mon écoute et après l'envoi de photos, une nouvelle paire de chaussures d'un modèle supérieur m'a été envoyé.
Cette version Ghost 17 est formidable, je me sens comme dans des chaussons.
Bravo 👏

Camilla was fantastic at sorting out an issue I had with a Brooks shoe I had purchased. Communication both over the phone and on email was swift and professional. Camilla was extremely understanding and helpful, offering nothing short of a professional, kind customer service. It is great to see larger companies still offering personal customer service, and truly caring for their customers. Thank you Brooks!

Camilla was so helpful sorting out a sizing issue for me. Such good customer service.

I have ran in Brooks trainers for many years. I purchased a pair of Brooks trainers but not directly from Brooks. When the retailer wouldn’t help resolve an issue I had with the trainers, Brooks resolved this directly.

The customer service from Fatma was out of this world! So patient, accommodating and supported me through every step of the way with finding the right shoe! Amazing!

Avendo particolari esigenze per la conformazione del piede, ho scritto all'assistenza per un consulto tecnico su alcuni modelli: le risposte sono state veloci e articolate, aggiungendo informazioni utili per fare un acquisto più consapevole. bravi !

Scarpe consigliate dal mio Podologo e tecnico ortopedico. Sono leggere, confortevoli, correggono il mio problema di deambulazione ed anche molto belle. Le ho acquistate sul sito perché nei negozi non ho trovato i colori che desideravo

service sav impeccable avec une grande réactivité.
Délai de livraison rapide

Il servizio clienti si è reso subito disponibile, adesso sono in attesa di notizie dallo stor a cui mi sono appoggiata per sapere se riconoscerà il difetto della scarpa che deve essere valutata dalla casa madre.

I have been running in Brooks shoes for a couple of years now. I need the GTS shoe due to being an overpronator and the Glycerin GTS is my go to daily runner. Recently, due to the wet Irish weather I opted to try the Adrenaline GTS GTX, however, after a couple of runs I determined that they are not suitable for my needs. I contacted Brooks who have understood my needs and helped me replace my Adrenaline GTS with a pair of Glycerin GTS. Thank you, Brooks!

Keen to check their other offerings for trail and tempo runs.

Meine Anfrage bezüglich einem geeigneten Laufschuh zu meinen individuellen Bedürfnissen wurde sehr ausführlich beantwortet. Kann ich somit nur empfehlen.

The help I received from Jess in replacing my Glycerin 21's after both outside seams of the trainers had split was second to none

Prompt reply and no hassle with replacing

A big thank you to Jess and the Brooks team for helping resolve an issue with a pair of Max Hyperion 2 shoes. Super swift and great communication, even sending a follow up email when an email from them went to a junk folder. Without the follow up email I would have missed the original message.

Issue was resolved exactly as I hoped with great communication all the way through. Thanks again. I’m delighted that I get to keep on running in Brooks shoes.

I had a really great experience with Camilla from Brooks’ customer support team. She was absolutely amazing in helping me resolve an issue with my item. From start to finish, she went above and beyond to make sure everything was sorted quickly and smoothly.

What really stood out was her patience and kindness throughout the whole process. She took the time to listen, explain things clearly, and made me feel genuinely looked after rather than just another ticket to close. It’s rare to receive customer service at this level, and it made a potentially frustrating situation completely stress-free.

Camilla is a real credit to Brooks — thank you again for the outstanding support!

J'ai commencé la course à pied il y a plus de 15 ans, j’avais une paire de basket à l’époque d’une autre marque et j’enchaînais les périostites. Sur les conseils d’un magasin spécialisé, j’ai acheté ma première paire de Brooks et tout à changé. Depuis, je n’achète que des Brooks, en particulier les modèles Glycerin ou Ghost qui me conviennent très bien pour des runs quotidiens et en compétition. Les modèles évoluent sans cesse en termes de technologie et de performance et apportent un confort que je n’ai jamais trouvé ailleurs ! Le must, la semelle DNA, c est fou, je dis toujours que j’ai l’impression d’enfiler des chaussons ! Il n’y a pas de secret, quand une marque est présente depuis si longtemps dans le monde du running, ce n’est pas innocent !
Leur service client est toujours d’une réactivité exemplaire, franchement, j’espère courir le plus longtemps possible avec des Brooks !

Really blown away by the service and experience with Brooks.

I am currently in physiotherapy rehab for a foot injury and have been trying to find trainers that don’t give me excruciating pain.

The 90 days return policy, including worn, that Brooks offers has been phenomenal and made my experience so much better. I initially ordered 3 trainers, returned 2. I then tried the 3rd outdoors a couple times and had to unfortunately return those also due to pain.

I then ordered another pair this week which have arrived so quickly and in a few wears, I know they’re the right trainer for me. I couldn’t be happier and think the price is really reasonable for the quality and science of the shoe.

I have been using Brooks for many years and have only just had to use the customer service department. But I must say they went over and above to resolve my issue. Thank you so much to Fatma for all your help and support.

I went through the return process, so if you are not happy with your shoes within the 90-day period, you can return them. My elderly father had these shoes for one reason or another and was not quite happy with them. After I contacted a brooks I got Fabulous Fatma, she was absolutely amazing. She guided me through everything, informed me promptly and kept me in the loop. This is real customer service someone who cares, listens and gets the job done. Brooks, you need to ensure Fatma is training others because she is clearly excelling in her role right now. I just want to thank too Brooks for how wonderful you are. What a great company and what a wonderful thing you can do in terms of supporting elderly patients. I can’t thank you enough. As for why it didn’t work out this time, my father will continue to sing high praises about the nursing home about brooks such a wonderful company. Thank you so much.

Really impressed with the customer service i received. Fatma was very helpful and got my issue resolved.

After getting in touch with Brooks, I have received an amazing e-mail, an apology that seemed heartfelt. So Brooks, I changed my mind, you are a great company, but you do need to sort your courier out (DPD), they are proper letting you down.

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Will never order anything from Brooks again until they change their courier (DPD). Paid £5 for delivery and I have been chasing DPD for days now as they keep "missing me" (although I am at home and they keep posting photo of a house that is not even close to me).