Brooks Running Opiniões 621

I have run in Brooks shoes for years and have always found them to be high quality and durable. I recently purchased a pair and was disappointed to find holes appeared in the uppers after minimal use. I contacted Brooks and was impressed with their customer service - offered a replacement pair.

I spoken with somebody called Jess, who was super helpful and resolved my query.

Outstanding customer service, super-fast shipping and high quality kit. Highly recommended.

Decisamente veloci nel rispondere ed esaustivi e gentili nelle risposte.prodotti sempre al top .consiglio a tutti brooks come brend per la corsa e anche per il supporto post vendita.

Excellent service
Had a problem with my shoes they sorted me out straight away

Très bon sav.
Voilà 18 ans que je cours avec des BROOKS, je n'avais jamais eu de problème avant cet été.
J'ai eu un problème sur une ghost 16 (la semelle s'est décollée très rapidement). Le SAV m'a envoyé une nouvelle paire tois jours après.

I would like to commend Brooks’ customer service team for their professionalism and for consistently honoring the 90-day return policy. I ordered several pairs of running shoes that ultimately didn’t work for me, and although I accidentally used the wrong return label on one pair, the team still handled everything promptly. They ensured my returns and refunds were processed quickly, and I truly appreciated their responsiveness and agility throughout the process.

Qualitativ hochwertige Schuhe und super Abwicklung von Lieferung und Rücksendung

Chaussure abîmé au bout de 1 an. Le service après vente a eu la gentillesse et le professionnalisme de me renvoyer une paire neuf sans participation financière de ma part. C'est ce que j'appelle être professionnel et a l'écoute des acheteurs.

Had a small issue with a Pair of Brooks Trail Runners I purchased
Contacted Brooks Customer Service and had the Pleasure of dealing with two Girls Cammila and Jessica who could not have
been more Helpfull in resolving the isssue 👍👍
Sean Ireland

De bonnes chaussures et un service client au top : j'ai demandé des semelles intérieures qu'ils m'ont offert et envoyé sans relance : un bonheur !

The shoes are great, but the packaging might be some of the worst I've ever seen. Why is my shoebox in a box large enough for 4, with a tiny roll of air filled plastic? The shoebox had clearly moved around tons in the empty space, was open and one of the shoes loose. Not only an environmental waste but completely impractical.

I had a problem with a split in only my left Ghost shoe contacted Brooks helpline and had a reply the next day and within 4 days of back and forward emails the problem was solved,best customer support I’ve seen in a long time,would definitely recommend Brooks running shoes to anyone.Thank you.

I ordered the wrong size and I used their no quibble returns policy. Was very easy to use.

Great products and great service!

Fatma was a great help when I had an issue with my purchase. I was very impressed with the customer service. Thank you again Fatma

I had bought some brooks runners couple of weeks ago and they were not comfortable for my feet I purchased the wrong type ,I got in touch with brooks and they sorted me out with a new pair of more suitable type whic Im so happy about ,no hassle whatsoever ,amazing company ,I have been with them a few years now and will continue to do so for as long as I need to

I recently spoke to a lovely person called Fatma at Brooks customer service following the loss of an online order. They were extremely efficient and resolved that issues promptly and to my satisfaction. I can not fault the service I received.

Brooks customer service is really good and my issue was resolved as fast as possible. Thank you team.

Schon meine erste Anfrage wurde sehr schnell und freundlich beantwortet. Der persönliche Kontakt und ernst genommen zu werden spielen eine große Rolle. Man nimmt sich Zeit für den Kunden. Ansprechpartner wie Liz schaffen Vertrauen und spiegeln die Firmenphilosophie wider.