I never receive bills from them I have to go on line & retrieve the bill myself. However I have been trying to do this for about for about 3 weeks (on & off) without success. I have just managed to... Ver mais
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Leia as opiniões dos outros
Started off with great service but recently it’s been terrible. Paid for roaming abroad and charged twice as well as the foreign networks not connecting. Tier 2 support finally resolved but the way I... Ver mais
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Thomas was a wonderful representative of EE. He not only converted a physical sim to an eSIM, but also sent spare SIM cards for future activations for our business. He thoroughly reviewed our calling... Ver mais
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We had problems connecting whilst on holiday due to having not long upgrading phones, a lovely Scottish lady Nadine was fantastic she had us sorted in no time at all felt like an old friend by the tim... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Stay connected with the UK’s most reliable network, offering the fastest speeds and unbeatable 5G coverage. Whatever your business size — from 1 employee to 10,000 plus — we will tailor a complete mobile solution that keeps you connected and boosts productivity to meet your business goals, and all on the UK's best network.
Informações de contacto
Reino Unido
- business.ee.co.uk
3,5
Aceitável
286 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not only did they action my request…
Not only did they action my request seamlessly, they actually listened and made me feel they cared and were interested. Not once did I feel rushed off the phone to get their next call - outstanding customer care!
9 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Lucia,
We're thrilled to hear your problem was resolved. Thank you for taking the time to share this excellent feedback.
Best wishes,
EE Business
Carol was extremely helpful
Carol was extremely helpful & quickly solved my roaming issue. I also got through to someone very quickly, which was great
9 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Ethan,
Thanks for this excellent review. We'll share your kind words with Carol and the team.
Best wishes,
EE Business
Very helpful
We had problems connecting whilst on holiday due to having not long upgrading phones, a lovely Scottish lady Nadine was fantastic she had us sorted in no time at all felt like an old friend by the time we finished our call. Thanks again Nadine you made our Monday morning with your friendly banter.
8 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Gerald,
We're thrilled to hear your problem was resolved. We'll share your kind words with Nadine and the team. Thank you for taking the time to share this excellent feedback.
Best wishes,
EE Business
Carol was extremely helpful
Carol was extremely helpful, all sorted in a very straightforward and professional manner. Thank you .
8 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Simon,
Thanks for this excellent review. We'll share your kind words with Carol and the team.
Best wishes,
EE Business
Great Experience!
The Team is quick at responding and efficient as always!
8 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Lorena,
Thank you for your kind words. We'll share your excellent review with the team.
Best wishes,
EE Business
Resposta da EE Business
Hi Martyn,
Thank you for your kind words. We'll share your excellent review with the team.
Best wishes,
EE Business
Contact with EE
It would have been a 5 if EE didn't make it so difficult to speak to someone. When I eventually got to speak to Nadine she sorted out what I needed very efficiently and politely.
8 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Ian,
We're sorry to hear you had difficulties initially. We appreciate you sharing your experience and we'll share your kind words with Nadine and the team.
Best wishes,
EE Business
Carol was very helpful in getting…
Carol was very helpful in getting roaming set up abroad.
5 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Marc,
Thanks for this excellent review. We'll share your kind words with Carol and the team.
Best wishes,
EE Business
Very quick response.
4 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Jason,
Thanks for this excellent review. We appreciate you taking the time to share this with us.
Best wishes,
EE Business
Great customer service and sorted out…
Great customer service and sorted out my issue quickly
4 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Rachael,
We're happy to hear that your issues are fixed.Thank you for taking the time to share this excellent review.
Best wishes,
EE Business
Great service from the business team
Great service from the business team! Quick and efficient
4 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Alexandria,
Thank you for taking the time to share this excellent review. We're happy to hear that you had a fantastic experience.
Best wishes,
EE Business
Resposta da EE Business
Hi there,
Thanks for this feedback! We're thrilled you’re delighted with our service. Thanks for your kind words, we'll share this review with Carol and the team.
Best wishes,
EE Business
Great customer service - thanks Denise
The customer service advisor Denise was very helpful, friendly and sorted my request out quickly and efficiently.
4 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Susan,
Thanks for your kind words and for taking the time to share this additional feedback! We'll make sure we share this with Denise and the team.
Best wishes,
EE Business
EE customer service are so helpful the…
EE customer service are so helpful the lady I spoke to Karen was amazing at sorting my problem out I would just to thank her for her support
4 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Shaine,
Thank you for your kind words. We'll share your excellent review with Karen and the team.
Best wishes,
EE Business
Resposta da EE Business
Hi Luke,
Thank you for taking the time to leave this review. We're thrilled to hear you had an excellent experience.
Best wishes,
EE Business
You are not a number butcabperson
A perfect experience. My call was answered immediately and was handled professionally and empathetically.
This is why I have remained with EE since it was One to One.
Thank You
3 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Basil,
Thanks for this excellent feedback. We're thrilled you've remained a customer and continue to receive outstanding customer service.
Best wishes,
EE Business
It was informative and the girl went…
It was informative and the girl went the extra mile to sort out my concerns would have no problem dealing with her again
3 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Brian,
Thanks so much for your excellent feedback. We're thrilled to hear that our colleague went the extra mile and that you were delighted with the service provided.
Best wishes,
EE Business
I’ve had issues with EE over the last…
I’ve had issues with EE over the last couple of years, as it seems harder to get my add-ons when I go abroad, and this year I have just got back to hefty bills. I was on the verge of leaving EE. I called Customer Services and luckily for EE a very helpful representative named Carol helped me with the problems and sorted it all out. She was very patient as it took some time to rectify the issues, especially with the roaming. EE can thank Carol for her excellent attitude and helpful service because due to her I have now upgraded my contract again.
3 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Karen,
Thank you for your feedback. We're really sorry to hear about your previous experiences, but we're delighted that Carol was able to resolve things for you this time. We're also grateful that you've chosen to recontract with us—thank you.
We'll be sure to pass on your kind words to Carol and the team.
Best wishes,
EE Business
Really efficient & friendly service
Really efficient & friendly service - well done!
3 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Mark,
Thanks for this feedback. We're thrilled you're happy with our service, we always aim to deliver outstanding customer service.
Best wishes,
EE Business
Lovely lady
Lovely lady. Resolved the issue we were having and issued a credit for the incorrect charges. Thanks
2 de setembro de 2025
Opinião espontânea
Resposta da EE Business
Hi Ian,
Thanks for this excellent feedback. We're sorry to hear there were incorrect charges but happy that the issues are now resolved.
Best wishes,
EE Business
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