I am a Gardeners' World subscriber from Germany. Back in March, I wanted to subscribe via buysubscriptions. During the process, the site reported an error thus, the subscription didn't go through. How... Ver mais
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Leia as opiniões dos outros
The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... Ver mais
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I have subscribed to Match of the Day for a couple of years and prior to my renewal last October was offered a £10 M&S voucher for early renewal. I promised this to my grandson to help him with hi... Ver mais
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Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Informações de contacto
London, Reino Unido
- buysubscriptions.com
2,6
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gardeners world offered an M&S voucher…
Gardeners world offered an M&S voucher for a subscription which I took out but it never arrived!! I won’t be renewing it!
2 de outubro de 2024
Resposta da Buysubscriptions.com
I am sorry that you have not received your voucher and can see this was placed on order for you. I will investigate and email you directly Kate in Customer services.
Beware Radio Times subscription offer
Yet again this week there is an offer of 10 issues of the Radio Times for £10 followed by £52 for 26 weeks doing the rounds.
We had subscribed to Radio Times for many years with the payment of £52 taken in February 2024 for the next 26 issues.
In August this year, £117 was taken by our Direct Debit without warning for a further 26 issues despite my account showing £52 would be taken.
On contacting buysubscriptions by both email and phone I was informed that the £52 was no longer a sustainable price and the £117 every 6 months would stand. This equates to £4.50 per issue, the face price in shops. Every other magazine subscription we have offers a substantial discount off the face price.
My advice would be to take up the offer and then cancel it after the first £52 has been taken otherwise you will find that a some stage £117 will be removed from your bank account without warning.
17 de outubro de 2024
Opinião espontânea
Resposta da Buysubscriptions.com
Further to our conversation I can confirm your subscription was cancelled in August as requested.
Great customer service
I didn't receive my magazine in the time specified. I believed someone could have stolen it from my letter box. In any case they send out a new copy asap, with out any question. It was a simple and helpful process.
9 de outubro de 2024
Resposta da Buysubscriptions.com
I am sorry to hear your issue did not arrive on time, we are always happy to send out replacements for non deliveries. I was pleased to hear your replacement arrived quickly.
Elaine Customer Service.
Easley to use site
9 de setembro de 2024
Resposta da Buysubscriptions.com
Hi There! Thank you for your 5-star rating. We are pleased you found the site easy to use and we hope you enjoy your subscription.
Sally
Customer Services
Very prompt service and easy to set up.
28 de setembro de 2024
Resposta da Buysubscriptions.com
Hi there! Thank you for your positive feedback and 5-star rating. We are pleased you found the process easy to set up.
Sally
Customer Services
Resposta da Buysubscriptions.com
Hi there! Thank you for your great feedback. It is good to hear that it was easy to choose and set up. We’re delighted to hear that you had a positive experience. We hope you enjoy the magazines.
Sally
Customer Services
Really easy to use service and first…
Really easy to use service and first issue arrived promptly.
6 de setembro de 2024
Resposta da Buysubscriptions.com
Hi there! Thank you for your feedback and 5-star rating. We are pleased to hear the service was easy to use and that your first magazine arrived promptly. Enjoy the magazines!
Sally
Customer Services
Mag subscription
Used to buy with Tesco's rewards easy to to do. The mag came when it was said it would.
1 de setembro de 2024
Resposta da Buysubscriptions.com
Hi there! We are pleased you found the process easy that pleased that the delivery of the magazine was on time. Thank you for your positive feedback and 5-star rating. We hope you enjoy your subscription.
Sally
Customer Services
The process was really easy
3 de outubro de 2024
Resposta da Buysubscriptions.com
Hi Sheila, thank you for your review, we are very pleased you found the order process nice and easy to set up, we hope you enjoy all of your magazines.
Kind regards,
Sharon
Customer Service Team
Was very easy to buy the subscription
Was very easy to buy the subscription. I liked it because you could purchase six months and not commit to twelve months if you didn’t want to. Arrived a couple of days before it was due, so that was a nice surprise.
3 de setembro de 2024
Resposta da Buysubscriptions.com
Hi Susan, thank you very much for your 5 star review and feedback, we are pleased to hear you found the order process nice and easy and your 1st issue has already arrived, we hope you enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Resposta da Buysubscriptions.com
Hi John, we are very sorry to hear your 1st issue didn't arrive by the 19th September as expected, therefore, we have arranged for a replacement to be sent, you should receive this within the next 3/5 working days. If you experience any further problems with deliveries please call us on 0333 0162 123 so we can look into this further.
Regards,
Sharon
Customer Service Team
I have not received any magazines
I have not received any magazines, can’t be worse than that!!!!
1 de outubro de 2024
Resposta da Buysubscriptions.com
Hi Julie, we are very sorry to hear your 1st issue didn't arrive by the 19th September as expected, we have arranged a replacement which should be with you in the next 3/5 working days, please contact us on 0333 0162 124 if you have any further problems with deliveries.
Thank you,
Sharon
Customer Service Team
Free gift if subscribe
Hi offer of free gift made us subscribe, received the free gift extremely quickly however had to wait about 6 weeks for the first magazine to arrive.
21 de setembro de 2024
Resposta da Buysubscriptions.com
Hi, Thanks you for your feedback. I am sorry that you had to wait longer for the first issue to arrive. The first copy was due on the 22nd August and may have been delayed in the post. Please email https://www.buysubscriptions.com/customer-services/contact for further assistance with this. From Kate in Customer services.
Resposta da Buysubscriptions.com
Hello and Thank you for the five stars. We really do appreciate your positive comments. Best Wishes from Kate in the customer service team
I have not received my order
21 de setembro de 2024
Resposta da Buysubscriptions.com
I am sorry to read that you have not received your first issue and can confirm this was due to be delivered on the 22nd August. Please contact the customer email https://www.buysubscriptions.com/customer-services/contact and we can assist you further. We will require the full address to assist us with the investigation. Best wishes Kate in the customer service team.
Good service, no problems at all
Excellent customer service. Very quick to reply to emails and all subscriptions and free gifts sent out on time. I always use BuySubscriptions
18 de setembro de 2024
Resposta da Buysubscriptions.com
Hello and Thank you for the positive comments that is so good to read. I hope you continue to enjoy your subscription from Kate in the Customer service Team.
Great service
21 de setembro de 2024
Resposta da Buysubscriptions.com
Hi, Thank you for the five star feed back we are very glad to read that you are happy with the service recieved. Best wishes from Kate in Customer services
I did not receive my free tarte de tan…
I did not receive my free tarte de tan pan as advertised
15 de agosto de 2024
Resposta da Buysubscriptions.com
I am sorry to read your comments- our records show the gift of the pan was despatched on the 9th Sept and hopefully you have received it by now. Please email customer services for assistance https://www.buysubscriptions.com/customer-services/contact and we can investigate further.
Resposta da Buysubscriptions.com
Thank-you for the five stars and I hope you continue to enjoy your subscription. From Kate in Customer Services.
Resposta da Buysubscriptions.com
Many Thanks for the five-star review it is great to read your positive comments - All the Best from the Customer Service Team.
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