I am a Gardeners' World subscriber from Germany. Back in March, I wanted to subscribe via buysubscriptions. During the process, the site reported an error thus, the subscription didn't go through. How... Ver mais
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Leia as opiniões dos outros
The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... Ver mais
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I have subscribed to Match of the Day for a couple of years and prior to my renewal last October was offered a £10 M&S voucher for early renewal. I promised this to my grandson to help him with hi... Ver mais
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Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Informações de contacto
London, Reino Unido
- buysubscriptions.com
2,6
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Buysubscriptions.com
Hello, Thank you for the positive feedback - we are very glad that you are happy with the offer taken out. Best Wishes Kate in Customer services.
Free gift still hasn’t materialised
Promised a free gift with subscription in June that still has not been received despite repeated chasing. Each time I have contacted them, I have received a conflicting response about when/how my free gift would be received - and yet nearly 4 months later it still has not arrived. Asked for a refund and this was totally ignored in the most recent response. Do not recommend
18 de setembro de 2024
Opinião espontânea
Resposta da Buysubscriptions.com
I am sorry that you have not received your gift and can see this was despatched on the 6th of June 24. I have ordered the items again please allow 5-7 working days. Best wishes from Kate in the Customer service team.
I had a trial subscription for Radio…
Edited 6th September:
Thank you for your reply. Appreciate it. I may take out a sub to Radio Times again in the future.
I had a trial subscription for Radio Times which was good value. Towards the end of the trial, issues started arriving late and then not at all so I cancelled my subscription as £56 every 6 months is too much for something so hit and miss. I realise it is RM that areto blame. The subscription was via Credit Card. (Never a good idea) on a rolling renewal.The email confirming the cancellation states payment is by DD. The person chat confirmed it is by CC. I now wish my CC details to be deleted from Buysubscription’s database. However, I can find no means of doing this on the website and no email address. Just a form that does not include that option.
5 de setembro de 2024
Opinião espontânea
Resposta da Buysubscriptions.com
Hi Susan, Please accept my apologies for the problems you have experienced, also, for our error stating the incorrect payment method, I have located your subscription which is cancelled with just 1 further issue to go, I have deleted your card details from our system as requested. If we can help with anything further please call us on 0333 0162 128.
Thank you,
Sharon
Customer service Team
Resposta da Buysubscriptions.com
Hi Philip, thank you very much for your 5 star rating and review, we are pleased you found the subscription order process nice and easy, we hope you will enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
Very disappointing
Very disappointing. Very basic short history information and not worth the subscription so l will wait for the second issue to see if there is any improvement. l had this subscription before and it was good but the present issue was very basic and boring.
1 de agosto de 2024
Resposta da Buysubscriptions.com
Hi MsTan, We are sorry you were so disappointed in the recent issue, I hope you will find the content more useful and interesting going forward with the later issues, however, we will take on board your feedback and will pass this on to the relevant team.
Thank you,
Sharon
Customer Service Team
Resposta da Buysubscriptions.com
Hi Colin, Thank you very much for your 5 star rating and review, we are pleased to hear you are pleased with your subscription and found the order process nice and easy, we hope you enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
Easy subscription trial
Easy to set up and great way to try before you commit to a full subscription
9 de agosto de 2024
Resposta da Buysubscriptions.com
Hi James, Thank you very much for your 5 star rating and review, we are pleased to hear you found the subscribing process nice and easy and were able to take advantage of the trial, I trust you will enjoy your magazines.
Kind regards,
Sharon
Customer Service Team
Resposta da Buysubscriptions.com
Hi Bev, Thank you for your 5 star rating and feedback, we are very pleased you are happy with your subscription and found the order process nice and easy to use.
Regards,
Sharon
Customer Service Team
Easy to sign up and swift delivery of…
Easy to sign up and swift delivery of magazine.
1 de agosto de 2024
Resposta da Buysubscriptions.com
Hi Sandra, We are pleased to hear you are happy with your subscription and found it easy to sign up etc. We appreciate your feedback, thank you.
Best wishes,
Sharon
Customer Service Team
Very happy customer
Great company to deal with. Super price, fast delivery and good communication. very satisfied customer
28 de junho de 2024
Resposta da Buysubscriptions.com
Hi Helen, Thank you very much for your 5 star rating and lovely feedback, we are pleased to hear you are happy with your subscription and the service we have provided.
Kind regards,
Sharon
Customer Service Team
Good value subscription
Good value subscription. Look forward to receiving my mags every month.
8 de agosto de 2024
Resposta da Buysubscriptions.com
Hi Shirley, Thank you very much for your 5 star rating and review, we hope you enjoy your magazines.
Best wishes,
Sharon
Customer Service Team
Resposta da Buysubscriptions.com
Hi Dianne, Thank you for your review, we are pleased you found the order process nice and easy and you are happy with the price, enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Resposta da Buysubscriptions.com
Hi Richard, Thank you for your 5 star rating, we really appreciate your feedback.
Regards,
Sharon
Customer Service Team
Great experience of buying…
Great experience of buying subscriptions at a fantastic price.
5 de junho de 2024
Resposta da Buysubscriptions.com
Hi Elizabeth, Thank you so much for your 5 star rating and review, we are pleased you are happy with your subscription.
Regards,
Sharon
Customer Service Team
A great way to buy my favourite magazine
6 de agosto de 2024
Resposta da Buysubscriptions.com
Hi Sarah, Thank you very much for your 5 star rating and review, we are very pleased you are happy with your subscription and you can continue to enjoy your magazines.
Kind regards,
Sharon
Customer Services Team
Illogical
Sadly I missed an email sent 14/6/24 reminding me that my Radio Times subscription would renew on 14/7/24 for 6 months, 26 issues. On 15/7/24 I noticed the money had been taken from my bank account so I immediately cancelled and received an email telling me that a refund of the remaining credit would appear in my account within 10 working days. It didn't. I contacted them again and after a couple of emails pointing out that we had already been through the cancellation process I was told that I would receive a refund of £81, not the £117 I was expecting, or at least minus a couple of copies. I have just spent an inordinate amount of time on the phone only to give up in exasperation at the illogicality of their processes. If I can summon up the energy to pursue this I will but at the moment I've got battle fatigue.
6 de agosto de 2024
Opinião espontânea
Resposta da Buysubscriptions.com
Please accept our apologies for the recent problems you have experienced when cancelling your subscription, it appears there was an error with the cancellation which led to a delay in the process, I have today processed a further partial refund to cover additional copies sent out after you had requested the cancellation. Once again, please accept our apologies for this error and the frustration it caused.
Regards,
Sharon
Customer Service Team
Received the first weekly magazine…
Received the first weekly magazine within 1 week. 6 weeks later I’m still awaiting my second magazine. It is supposed to be magazine no 7 by now. I’ve emailed twice, and no response
I note the reply below, but I have 2 subscriptions. One monthly the other weekly. It’s the weekly one I have an issue with
2 de julho de 2024
Resposta da Buysubscriptions.com
Hi Barbara, I am sorry if there has been an error but the only subscription I can locate for you is a monthly magazine not weekly, therefore, to make sure we have the correct subscription set up, please call us on 0333 0162 141 and we can through this in more detail.
Thank you,
Sharon
Customer Service Team
No problem renewing quick and easy to…
No problem renewing quick and easy to follow
18 de julho de 2024
Resposta da Buysubscriptions.com
Hi Caroline, Thank you for your 5 star rating and review, we are pleased you found the renewal process nice and easy, we hope you continue to enjoy your subscription.
Kind regards,
Sharon
Customer Service Team
Wait for delivery
I dislike how I received my magazine several days after it was released in the shops, so having to wait longer to own it
5 de agosto de 2024
Resposta da Buysubscriptions.com
Hi Miss Beasley, We are sorry to hear your issue arrived after the on sale date, I can assure you all issues are dispatched to arrive by the on sale date, therefore, it might have been delayed in the postal system, however, we apologise for this disappointment and trust it will improve going forward.
Best wishes,
Sharon
Customer Service Team
I had a subscription to Homes and…
I had a subscription to Homes and Antiques for 2 years with buysubscription then when I got my renewal I was told to use the OurMedia site. I'm not sure if this was a scam as I subscribed under that company and never get my subscriptions I have to request every single copy as they never show up. Are they the same company or have I been scammed?
Response to Sharon: thankyoufor your reply. I have sent two emails alreadyto the company requesting that i be sent july, august and septemberissues as i have not received any of these and the order button for these on my account has an error message. It tells me to email customer service which i have done twice. I would like to get what i have paid for and not have to request each issue. Thanks.
4 de agosto de 2024
Opinião espontânea
Resposta da Buysubscriptions.com
Hi Tracey, I am very sorry to hear of the problems you are experiencing with your deliveries, I can assure you all issues are being dispatched on publication, Our Media is the correct name of the publisher who moved away from Immediate Media last year, you haven't been scammed. I have added a mail monitor to your deliveries, so you should now see an improvement from the October issue due out this month.
Regards,
Sharon
Customer Service Team
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