Cakesportal 

Resposta da Cakesportal

19/06/2025

Dear Customer,

We’re truly sorry to hear about your experience with order #76249. We understand how frustrating this situation has been and sincerely apologize for the delay and inconvenience caused.

Please be assured that your refund request has already been forwarded to the payment gateway team , and we’re actively following up to get it processed as soon as possible . Sometimes, external banking delays can take longer than expected, but we’re on it.

CakesPortal is a genuine platform , and we take all such concerns seriously. Our support team has also sent a follow-up email 📧—please do check your inbox and feel free to reply if you need any more help.

We truly appreciate your patience and hope to resolve this for you very shortly .

Warm regards,
Team CakesPortal 🍰

Resposta da Cakesportal

Actualizada a 19/06/2025

Dear Customer,

We’re truly sorry for the trouble you've faced with your order #76996 😞. This is definitely not the experience we aim to deliver, and we completely understand your disappointment.

Please note that your refund request has already been forwarded to the concerned team 💳, and we are actively following up to ensure it’s processed as quickly as possible ⏳.

We genuinely care about our customers and their trust 🙏. Our support team has also reached out via email 📧—please check your inbox and reply there if you have any further questions. Your satisfaction matters to us, and we’re working to make things right.

Warm regards,
Team CakesPortal 💐

Resposta da Cakesportal

17/06/2025

Dear Aswathy ,

We sincerely apologize for the delay and lack of communication regarding your order #76539. We understand how important timely delivery is—especially for special occasions—and we're truly sorry for the inconvenience this has caused.

Our team is currently investigating this matter on priority. Please allow us a few moments to check the status and provide you with a clear update. We will reach out to you directly via email or phone as soon as possible.

In the meantime, if you have an alternate contact number or any specific delivery instructions, kindly share them with us at customer@cakesportal.in to help us expedite the resolution.

We truly value your trust and patience, and we are committed to making this right.

Warm regards,
Team CakesPortal

Resposta da Cakesportal

16/06/2025

Dear Customer,

We truly regret the inconvenience you faced with your recent order [#76348]. Please be informed that the refund has already been successfully processed from our end within the promised timeframe.

If the amount has not yet reflected in your account, we kindly request you to check with your payment provider, as delays can occasionally occur at the gateway or banking level.

Rest assured, we are here to assist you. Please reach out to us at customer@cakesportal.in with your preferred refund mode or bank details if the issue persists, and we’ll escalate it immediately.

Thank you for your patience and understanding.

Warm regards,
Team CakesPortal
Delivering Smiles, Always 🍰

Resposta da Cakesportal

15/06/2025

Thank you so much for your wonderful review and for choosing CakesPortal to create your personalized gift! We’re absolutely delighted to hear that you loved the customized mug and that it met your expectations in terms of print quality, color accuracy, and overall feel. Our team works hard to ensure every order is handled with care—from the design process to secure packaging and timely delivery—so it's incredibly rewarding to know we hit the mark for you.

We truly appreciate your kind words about our user-friendly customization process. Making it simple and stress-free for our customers to create meaningful gifts is one of our top priorities. Whether it's a birthday, anniversary, or just a thoughtful surprise, we aim to make every moment more special with our personalized products.

Thank you once again for recommending CakesPortal. We're honored to be part of your gifting journey and can’t wait to serve you again with more unique, heartfelt creations! 💝✨

Resposta da Cakesportal

14/06/2025

Dear Sandhya,

We’re truly sorry to hear about your experience and we sincerely apologize for the inconvenience caused. This is certainly not the kind of service we aim to provide. Order cancellations are extremely rare and only happen in unavoidable situations — such as unexpected unavailability from the merchant's side.

Please be assured that we never intend to withhold any customer’s payment. If your refund of ₹1000 has not been processed yet, we request you to kindly share your order ID or reach out to us at support@cakesportal.in or via WhatsApp so we can investigate and resolve this immediately.

We completely understand your frustration, and we’re committed to making things right. Thank you for bringing this to our attention.

– Sincerely,
Team CakesPortal

Resposta da Cakesportal

14/06/2025

Dear Remya,

We’re truly sorry to hear about your experience and we deeply regret the inconvenience caused, especially when you were planning a thoughtful surprise for your sister. We completely understand how frustrating it must have been to have your order cancelled shortly after placing it, and we sincerely apologize for the disappointment.

The cancellation occurred due to the delivery location being outside our serviceable area — something that should have been flagged earlier during the order process. We’re actively working to improve this and ensure such issues don’t happen again.

Regarding your refund, it is processed as per standard banking timelines (usually within 7–10 business days). If you haven't received it yet, please don’t hesitate to reach out to us at customer@cakesportal.in with your order ID. Our team will prioritize your request and ensure it’s resolved quickly.

Thank you for your honest feedback — it helps us improve and serve our customers better. We hope to earn back your trust in the future.

– Sincerely,
Team CakesPortal

Resposta da Cakesportal

14/06/2025

Dear Gayathri,

We’re genuinely sorry to hear about your experience and sincerely apologize for the inconvenience caused. Same-day delivery is something we take pride in, and it’s disheartening to know we couldn’t fulfill your order as promised.

Sometimes, due to location limitations or unforeseen logistical issues, we may be forced to cancel an order — but we agree that this should never compromise your special moments. We also understand how frustrating it can be when you can’t reach someone directly, and we're working on improving our communication channels to serve our customers better.

Please rest assured, every order matters to us, and we take full responsibility when things go wrong. If your issue is still unresolved, we kindly request you to email us at customer@cakesportal.in with your order ID, and our team will make it a priority to assist you.

We truly appreciate your feedback — it helps us grow and improve. We hope to get another chance to serve you better in the future.

– Warm regards,
Team CakesPortal