This company is just a drop shipping company. Their customer service is abysmal. I gave them a fair chance to rectify the issue and they don't keep their word and ended up ghosting me. Only thing that... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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This company is just a drop shipping company. Their customer service is abysmal. I gave them a fair chance to rectify the issue and they don't keep their word and ended up ghosting me. Only thing that... Ver mais
A empresa respondeu
I asked tons of questions and always got a courteous prompt reply. Would do business with them without question. They are awesome to deal with….
We purchased a Trillion Walker in May 2026. Recently (July 2026) my husband took a spill & somehow one of the arms of the device snapped in 2. We were distressed because he really needs the walker! I... Ver mais
My order was on-time and exactly what I ordered. I had a question on my billing - since I had an incorrect amount on my bank statement. Canadian Medical answered my questions promptly - I have never... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple - received exactly what I ordered within days. Reasonable pricing. I will deal with Canadian Medical again.

Resposta da Canadianmedicalstore
Thank you, Ahmed, for your excellent customer service! The product I had ordered from United Canada was lost in transit and it would take another 3 weeks at least to receive the re-order. Ahmed from Canadian Medical Store found the same product in their stock (bonus, it was on sale!) and delivered it to a pick-up location in Dunbar the very same day that I called them. When I picked it up from the convenience store, he spotted the clerk helping me to my car. He introduced himself and carried the heavy box the rest of the way. Thank you so much!!
I was also very impressed that Canadian Medical Store had the Tena small size product in stock. It is very difficult to find. I'll definitely be re-ordering from Canadian Medical store in the future. Ahmed recommended a subscription which offers a discount and would ensure I always have sufficient product in the future.

Resposta da Canadianmedicalstore
Great products. I would suggest less packaging to protect our environment. The small item arrived in a large box with packing material, and could have been in some kind of paper or plastic envelope. The product was not fragile in any way.

Resposta da Canadianmedicalstore
Yes everything was A OK.
The shipment arrived , even earlier than I expected.
Everything was as ordered.
I will be a repeat customer! Thank you.

Resposta da Canadianmedicalstore
I order regularly and always pleased with their products and service. Excellent service! But yesterday wrong size was shipped out and correct one was sent the next day. I barely hit send on email and they were calling me to get it corrected. Can’t believe how fast they responded!

Resposta da Canadianmedicalstore
Great collection of products at a competitive price. The support staff were very helpful when I made a mistake on my latest order. Very prompt and professional. I will order from them into the future.

Resposta da Canadianmedicalstore
Outstanding service by Ahmed. He was so helpful with getting my order to me quickly , and even though he was out of stock in the size I needed , he said he would try to find one and he did!!! I definitely recommend Canadian Medical. Great service and a kind human. Thank you!

Resposta da Canadianmedicalstore
Ahmed located the brace I needed (it was out of stock everywhere including Amazon) and I received it within a day and paid half the price other sites were asking. I am very happy with my purchase and my experience, I would recommend purchasing from Ahmed.

Resposta da Canadianmedicalstore
While the chair I ordered, a Lightweight Expedition Aluminum Transport Chair came well packaged and as advertised, I was very disappointed in the delivery system they used. I ordered the chair on a Tuesday morning, paid an extra $25.99 for a speedier delivery service, since my wife could have used this chair on an upcoming event on the weekend and was assured by their confirmation that the order takes 1 business day to process the order. On Thursday, I still had no notification of my order, so I sent an email inquiring about my order. They assured me the order was processed and would send me a tracking number when they get one and was informed that it would take 3 business days for delivery even though their site when ordering said 1-2 business days. I got my tracking number (shipping label was created) on Friday and was in the hands of the shipper at 8:08 pm Friday. I received the chair the following Thursday afternoon. I was not impressed and neither was my wife. During this time, I checked further for their return policy and this is really important if you decide to purchase anything from this company. Check it out before ordering anything. I wasn’t going to review the company, but they have requested twice of me to do so, so there it is. The unit itself is 5 stars but the company is only a 3.

Resposta da Canadianmedicalstore
I ordered a walking boot after fracturing my toe. I didn't think I needed it expedited when I ordered it and changed my mind a day later. Ahmed was responsive and really accommodating. I appreciate the effort he put into ensuring I got my walking boot as soon as possible.
The pricing for the boot was also the best I could find.

Resposta da Canadianmedicalstore
We’ve been ordering catheters for my dad over the past few months, and the experience has been excellent. The prices are lower and the delivery is faster than any other supplier we’ve used in Canada.
A big thank you to Ahmed for consistently providing exceptional service!

Resposta da Canadianmedicalstore
Poor customer service. Does not respond to requests for return instructions. Update: They did not refund me for my purchase as they have responded below. They said they’d cancel the shipment and didn’t. Charged me and wouldn’t accept the return. Never opened it and it was a bandage. I donated it to a nonprofit.

Resposta da Canadianmedicalstore
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