Cannon Cars Opiniões 

DO NOT USE!
I ordered a car on the 31st May 2023 to take my elderly husband to hospital. I also rang the day before to confirm, clearly stating it was for an important appointment. No car arrived. I was told there was a shortage of drivers!! I had to go with my elderly husband on the bus. When I complained, I got a sort of apology and decided to show goodwill by using them again. The manager Paul told me he would, as I was giving them a second chance , give me a discounted price on a further call-out.
On the 19th August 2023, I needed collecting from hospital after an op. When my husband rang he was told there wasn't a driver in the immediate area and it might be just over an hour. There was no record of the 'discount' previously agreed, and later Paul, who I take to be the manager, said that would only have applied if I had pre-booked, which I could not do, as time of discharge was not entirely precise. In any case I had pre- booked the car in May, and that hadn't turned up at all!
It took 2 hours for a car to show up, with a driver who had come from either Beckenham or Catford. Completely inexplicable, as it was only to St Thomas's. The driver appeared confused as to where he had been and despite apparently tracking drivers, the controller ( we had to ring twice to check progress) gave us 2 different times as to when he might arrive, and did not seem to know where he had been either. It did not seem to occur to anyone to contact US and keep us in the picture.
Paul seemed to feel that he HAD communicated with us, because WE had phoned Canon cars!! He eventually offered us a small amount of money off the bill, but to be honest, it felt wrong to take it ( so we didn't) and so we are able to write a completely honest review.
Instead of admitting that the whole customer service had been awful, Paul kept seeming to justify and excuse it all, almost implying we were at fault!
Obviously we will never, ever use Canon cars again which is very sad, as we have used them over the years ( though not very recently until this debacle) and been happy. This seems to reflect the experience of too many others.

Booked a 7 seater with luggage space to collect from Luton airport at 1am. When on plane missed a call to ask how many people and if we had luggage !l (obviously couldn’t answer call) But received confirmation of booking. Got a message at 12:20 to say car outside, once collected luggage went outside … no car. Called and got told car wasn’t outside and was on way and should be with us in around an hour (this was at 12:55) after many calls finally a driver who was obviously half asleep arrived and said he was woken up to take the booking . Took ages to get back as didn’t even know the way… DO NOT TOUCH THIS COMPANY

Shocking level of service ordered a 6 seater cab and clearly stated we had 4 large suitcases, which we also rang on a second occasion to confirm this with them. A 6 seater cab turned up but 2 seats took up the entire book space leaving a seat to put 4 large cases on at 2.30am. We drove to the airport with cases across our laps with no seatbelts on as they would not fit. Called the office and was told nothing could be done, awful will not be using again or recommend to anybody.

SHOCKING and worst experience EVER with a driver , he was rude , argumentative and intimidating on my special needs Grandson's PROM night , his once in a lifetime SPECIAL night RUINED by this unprofessional and highly intimidating driver who left me in TEARS on the most special night of our lives!!!

He just kept unnecessarily arguing with me and arguing with me and NOT listening to where I wanted to go , kept refusing to take the address over and over and said ''WE will 'find it' when we get to the area'' ( he did NOT actually know where the sports centre was himself )

NO ''we'' would not find it as I had only been there once that day to drop my Grandson off at the venue ( with a lovely driver ) and I would NOT recognise the roads and remember the correct journey and I told him that but he would not listen to me NOR take the address which in the end the operator gave him and he listened to HER and took it from her after reducing me to tears on this VERY SPECIAL NIGHT!!

THEN one of the operators tried to get me to ''close my eyes'' for her to try and do some sort of relaxation technique on me!

Like I was in the WRONG for being SO UPSET by this rude , abrupt and completely disrespectful driver who had NO personable customer service skills whatsoever and I ABSOLUTELY DO NOT NEED an operator on the phone who is a stranger to me telling me to ''close my eyes'' to go through some sort of calming technique with her like she is my self appointed therapist , NO thank you

I NEED professional drivers and staff , that is all , and I do NOT need to be told to shut my eyes and do a calming exercise with someone which made me feel much WORSE and guilty for even being so upset after my worst minicab journey ever , on PROM night , so decided to get an Uber home , which made me feel MUCH BETTER and I was actually perfectly CALM when collecting my Grandson once I had cancelled and absolutely got RID of Cannon cars FOR GOOD and had decided for us to simply get an UBER home , which went very smoothly and without problem thank you :-) :-)

NEVER again will I use Cannon Cars and this is our forever home and I would have used them forever if they used better staff

Absolutely unacceptable and shocking INCLUDING being told to ''close my eyes'' by the operator so she could do a calming exercise with ME like it was my fault for actually being so upset and worried that I was going to be LATE to pick my Grandson up from his prom at this rate or even have the driver refuse take me at ALL which is the ''threatening point'' HE WAS ACTUALLY AT as he had ALL of the power and he had remained static for absolutely AGES and would NOT LISTEN to me and rudely argued and argued with me for no reason and ended up traumatising me and when we got to the venue he also said he CANNOT DO the wait and return I had BOOKED him for ''if I am too long'' and that he will then just ''go'' and they would have to ''send someone else'' so how insecure is THAT that he ''may or may not'' still even BE there when I came out of the venue after 10pm at night with my SEN Grandson for us to be potentially STRANDED , so NO I cancelled him and then his replacement driver from Cannon as had lost ALL faith in them by then and perhaps maybe do that ''calming technique'' on your RUDE AND ABUSIVE DRIVER BEFORE he interacts so obstructively , sharply and intimidatingly with his customers! :-(

Thanks

The 2nd star was just for some of the other PREVIOUS lovely drivers and operating staff , including the lovely driver who TOOK my Grandson and I TO the prom venue and seamlessly TOOK the address I gave him and actually therefore thankfully got the both of us THERE so absolutely 100% perfectly! :-)

( P.S I will NOT be calling a manager so please do not respond to this review nor ask me to , will ABSOLUTELY 100% be going elsewhere and the matter is over as an Uber thankfully saved the day and got us home at least and much more professionally , ta )

rang from phone at Sainsbury supermarket and informed to wait for 30 minutes. no car came and when rang up the organisation, i was informed my name and cab request had not been registered.

Like using this service but will avoid now.

I was picked up on time to go to Gatwick & on my return the driver was in contact all the time which took all the stress out of getting home I have used cannon cars for years & they have never let me down & there drivers are wonderful

Pick up from Gatwick north terminal - driver Mamel arrived on time and was professional & courteous during a very busy time during the train strike - very happy with the cannon car service

Let down too many times now by a company that used to be so good. The whole point of pre booking at a specific time is because you need to get somewhere at a specific time. The latest was pre booking 2 weeks in advance for a post wedding pick up 20+ miles from home. The driver was only dispatched at the pick up time (12:45am) and was over 20 miles from the pick up location eventually turning up 35+ mins late after the venue had closed. Phoned Cannon Cars 3 times barely getting an apology for the pathetic service and still had to pay for full fare to rub insult to injury. My wife and I used this company regularly for airport runs, but how can we now there is no guarantee you'll either get the car or get to the location on time and not to mention the times to and from the airport where the drivers have been too tired and swerving over the road amongst other problems we've had in the past? Steer clear and use a more reliable company and a company that cares about their customers!

Extremely rude and unhelpful customer service I have come accross. After using them 3-4 times a week I will be looking for more reliable and customer friendly company. Interesting, if the company director reads the feedbacks at all as they have so many bad reviews. I wonder if some of the reviews lead to the same rude woman answering the phone calls...

Not shocked to see an already low rating. Awful customer service behind the scenes. Don’t recommend. Drivers should switch companies.

Excellent customer service every time. Drivers are always polite. If they are running late they call you in advance so you have time to make other arrangements. Very good cab service.

Rude and unreliable. Taxi failed to appear when pre booked on two occasions, one for a family wedding and the other for an airport pickup.
Receptionist also rude and indifferent; I phoned to enquire about a taxi to London during the train strike and was immediately cut off half way through giving the post code to be told they are ‘not travelling into London’ during a train strike. A more professional tone would be appreciated.
Won’t be using again and would never recommend.

A while back my wife was left stranded at the Savoy in London when her pre-booked cab failed to appear. Despite the indifferent response to this she gave them the benefit of the doubt. Today her pre-booked return cab did not appear. The office was contacted and they said one would arrive in 20 minutes. 20 minutes later still no cab so another call was made only to be told a car would be sent in another 20 minutes. When she complained the response was 'tell it to the boss". Rather than just doing this I thought I would tell everyone!

Absolute JOKE of a cab company AVOID at ALL cost! CRAP UNPROFESSIONAL customer service and I will NEVER use them again!! Other cab companies in the area who are more reliable. Surprised they are still in business!!!!!

We use this mini cabs company for many years. Great iPhone application. Always punctual and reasonably priced. Drivers are experienced and very polite.