Car2go Opiniões 

Nachdem mir ein Reifen bei voller Fahrt auf der Autobahn geplatzt ist, wird jetzt von mir verlangt über 600€ für die Reparatur zu zahlen. Geht's noch?!
Muss ich jetzt jedes Mal wenn ich bei euch ein Auto Miete Angst haben hunderte von Euro zu zahlen wegen Schäden die ich nicht verschuldet hab? Steinschlag, Klima defekt, Keilriemen gerissen, sollen solche Sachen wirklich der Kunde zahlen? Denkt mal darüber nach

Véhicule tombe en panne sur l'avenue de la Grande Armée après avoir freiné au passage piéton : impossible de redémarrer... le service client m'invite à appeler une dépanneuse "à mes frais" (150 € + dépassement location !!!).
En tant que loueur, vous êtes responsable du bon fonctionnement du véhicule !!!

Service client sourd à mes demandes.

MOST TERRIBLE EXPERIENCE.... STUPID CAR WAS SUPPOSED TO GO FOR 200 MILES WITHOUT CHARGING AND JUST AFTER 50 KM WAS RUNNING OUT OF BATTERY. STAYED IN THE MIDDLE OF THE STREET FOR A NIGHT CUZ OF THIS CAR. STAY AWAY FROM IT.

Come hanno scritto altri utenti io ho noleggiato un veicolo FY508CB a Roma il giorno 14/07/2020, ma dopo il mio noleggio a distanza di una settimana sono stato informato da danni.it tramite normale email. A quel punto devi rispondere sempre solo tramite e-mail con foto che testimoniano il buono stato del veicolo, in contrasto ai danni che loro documentano con foto formato .png prive di metadata. Allora ho risposto entro 7gg solari dalla loro comunicazione con testimonianza scritta e documento del testimone, poiché il giorno del noleggio non avevo foto. Poi guardo meglio le loro foto è mi risulta che sono state fatte in una zona di Roma lontanissima da dove l'ho lasciato. La loro unica risposta è che possono assicurare che la comunicazione dei danni è stata fatta a pochi metri da dove l'avevo lasciata per constatare l'inutilitizzabilità del veicolo, quindi si presume che l'auto fosse stata già messa in moto e le foto sono state scattate molto dopo in accordo con l'esigenza del cliente. Bene, sono d'accordo che non ci sono fotografie, ma come si fa ad attribuire tutti danni che erano già presenti nello storico dell'auto al primo della lista di noleggiatori che non può difendersi con delle foto?

Immer teurer, dreckiger....

My stepdad arranged to trade his manual car in at a car2go, for an automatic. Unfortunately he was admitted to ICU 3 1/2 weeks ago, whilst waiting for the appropriate car.
Joe has gone above and beyond in helping arrange the exchange and organise, what could have been an even more upsetting time, so easy.
Joe organised the removal of our stepdad's dashcam and wiring, and had it fitted into the new car.
I can't thank Joe and the team highly enough for the help and consideration they have taken when the family were already in a terrible situation.
Joe and the team are truly amazing. A service that is 2nd to none!
Thank you so much.
Dani Wheable

Si j'avais pu donner une note négative à ce service, je l'aurais fait.
Mon compte a été bloqué par mon copain, pensant qu'il était sur le sien, et quand j'ai appelé pour régulariser la situation, j'ai eu le plaisir de me retrouver chargée de 500€ d'amende pour avoir communiqué mes identifiants.
Un véritable scandale, je ne compte pas m'arrêter la.
J'ai eu l'occasion de tester à la place Zity, et je ne peux que le recommander : voiture spacieuse et plus propre, service client au top !

Ma copine s'est sentie mal pendant la période du COVID19. Je l'ai donc conduit chez un médecin avec une Car2go réservée depuis son compte.
Quelques semaines plus tard, elle bloque son application et appelle le service client, elle tombe sur une dame qui ne parle pas bien français qui semble avoir une motivation financière à faire dire à ma copine qu'elle m'a laissé conduire 1 fois.
Elle décide de bloquer son compte et quelque jours plus tard, ma copine est débitée de 500€ et reçoit un mail : Bonjour et merci pour votre confiance. Je vous prie de trouver la facture de 500€ ci-dessous.
Une belle honte de la part de cette jeune pousse française qui ne se rend même pas compte qu'un simple client lui rapporte plus que 500€ par an si il est bien servi.
Très mauvaise expérience avec toutes les personnes que nous avons pu avoir. Je ne recommande pas du tout. Place à la concurrence, je passe chez Zity !

Highly recommend not to use their service. Shocking customer service. Know the worst? So they are even a bit more.
And the money they promise back when charging the car? Hahaha yeah sure

Trovato un danno all'auto vi scrivono di dimostrare a mezzo di foto che il danno non c'era. Ma perché mai si dovrebbero fare foto ad un'auto sana in mancanza di danni da segnalare?! e così in maniera subdola e meschina ecco il raggiro per coprire i costi alle auto danneggiate. Diffidate di questa società!! Non avendo foto per dimostrare che l'auto non presentava danni, devo pagare ciò di cui non sono responsabile.
Non fidatevi! 😡

Prima ti fanno pagare l’iscrizione e poi ti scalano questi soldi senza motivo, semplicemente perché sono passati un tot di mesi. PESSIMI

Vreselijke klantenservice! Kunnen niet eens Nederlands laat staan Engels! Ze hebben 3 keer geld gepakt voor 1 rit en ze vertikken het terug te geven! Nooooooit gebruiken deze verschrikkelijke service!

There are some nice people at Car2go. They try usually to correct things and are reasonable. That is the problem. Three of four times the car had some problem. Once a punctured tire that I only learned about 1 hour before rental. That puts a cramp in your schedule since it needed repair and waiting. They are very strict about exact parking spot placement and that can be ambiguous. The cars are fairly clean, not spotless inside. Today our car stalled out 3 times but actually it was deactivated and had to be reactivated remotely. That takes waiting time as they are somewhat slow on picking up calls. Their * 4 digit number works most times but not all. All in all it is a neat concept but if you have a function or important meeting, I would be worried to use Car2go
Today I cancelled the monthly subscription service.

Mon conseil: passez votre chemin. C'est triste de voir une entreprise de la nouvelle économie être aussi à la ramasse. Technologie approximative, service client brouillon, organisation nulle!

Ontzettend slechte service, reactie snelheid van klantenservice is erg traag en dan krijg je na ruim 4 dagen ook nog eens een brutale e-mail terug waarin zij zich niet verantwoordelijk stellen dat de accu sneller dan normaal op is, je aan de zijkant van de snelweg stilstaat en ruim 4 uur moet wachten op hulp. Een kleine compensatie was niet meer dan normaal en klantvriendelijk geweest. Waardeloos !!

PLEASE DO NOT USE THESE COMPANIES
They cannot support you if anything wrong happens with your rental -
I'm a student who has been "working" with them for months now after $2,000 worth of textbooks were stolen from the car. At first, they told me a maintenance worker dropped my stuff off at a lost n found.
I waited a month to hear back from someone just to find out Car2go started pulling out of huge cities - Anyways they let someone rent the car (after I called and had it on lockdown since I left my textbooks and skateboard, had to work) They promised to lock it down till midnight after my shift. Long story short - no car, no books none of the stuff was where I left it. They reassured me they had everything but honestly, a customer who rented the car after I took it all and C2g just did not want to disclose that with me. THEY SHOULD BE ASHAMED

Pessimo, servizio clienti inesistente, ho l’accounT bloccato da circa 2 mesi e non riesco a risolvere il problema . Pessimi in tutto da evitare come il corona virus!

Zeker een afrader, Slecht in communicatie en absoluut niet transparant. Onjuiste berekeningen en ook qua tijd en km's zitten ze je fucken. Accu raakt zo snel op dat je tussen noodstop moet maken en wachten tot dit 30% geladen is, hierdoor ben ik 1.5uur kwijt en in totaal 2uur....

I lost a pair of leather gloves in car2go. Rang their customer service up to assist. The person on the other end appeared to be unfamiliar with the app as I felt asked a very basic question if you can search for particular car on the app to see if can locate the car. Was put on hold for few mins and then she came back and along the lines I think you can't. This should be black and white question - You either can or cannot search on the app and she eventually said you cannot. Any way I got them to finally reserve the car and went to car however the item was not found so assume were stolen by the previous driver.