Car2go Opiniões 

Asks for a credit card before being even able to search ???
Come on, you can do better than that.

Car2Go took their business out of CALGARY AB CANADA Oct 31 2019 , and received an E-mail stating I was being notified still about the up coming changes to the contract on NOV 12/2019 and I could CANCEL my account If I did not want to agree with the new one , upon trying to CANCEL my account both by e-mail and phone I was told that my account cannot be cancelled it can only be deactivated and so in a sneaky way they will opt me into the new contract because it states all active and inactive accounts will be subject to the new terms , so how are we to be proactive with how we use our personal and financial info if companies like this hold your info without your continued permission . I call it cyber theft

Thanks Car2Go for causing me to miss out on rare visit with my mother and sick grandfather: My mother was down from Vermont to visit my grandfather who has advanced Parkinson's disease. This was a once in every six month opportunity, there may not be another one. This meeting with my sick grandfather and mother, who visits infrequently, was missed out on as a result of the fact that you did not notify me of an issue with my credit card and went ahead to deactivated my account, again without any notice. Your support refused to reactivate, despite the fact that I offered to pay the bill immediately. Had I been notified either today or anytime earlier, the issue would have been resolved and, if not, I would have had an opportunity to choose alternative transportation. You can imagine that this is not ideal and I am not happy with the outcome.

ASSOLUTAMENTE SCONSIGLIATO. SONO DEI LADRI STATE ATTENTI. su 15 euro me ne anno fegati la metà
Neanche ho da perdere tempo a spiegarvi come. Su una corsa da 2 euro ci anno infilato una tassa di 5 in più...
IN LINEA VON TUTTI I TRUFFATORI DI QUESTA EPOCA

Non ho capito perché vogliono la bolletta del telefono o gas o luce se non capiscono l indirizzo rimando la patente perché devo far sapere il mio pod?

ABZOCKER HOCH ZEHN!
Trotz Kündigungsbestätigung, sollte ich mich angeblich neu anmeldet haben, was nicht stimmt, da ich mich weigere die 15€ anmeldegebühr zu bezahlen, haben die eine Inkasso Firma beauftragt. Mit denen habe ich mich in Verbindung gesetzt und auch per Mail die Kündigungsbestätigung der Firma Car2go zukommen lassen - die wollten das klären und sich bei mir melden! Das einzige was kam, war ein Anwaltsschreiben!

Diese Firma sieht nur zu das die Kolhe von den anderen Leuten bekommen und bereichern sich damit! Die sollte man verklagen! Alles Betrug was die da machen!!!

Also aufpassen Leute!

After reading the reviews I decided to give car2go a try after all I mean it couldn’t be as bad as people say it was right? So I reserved a car everything was good the interior was a little bit dirty but nothing to complain about, their customer service was very great and fast I was off the phone within 2 or three minutes and had my account/ driver’s license validated after 1 day idk if it was because I called customer service to ask how long it was going to take and he helped verify it faster but I’ve been hearing people say it takes 4+ days when I only waited 1 only issue I have is that I have to go back to the home area to park if they expanded the home area to more around Brooklyn it would be awesome. another thing I noticed is that they’re only the Smart Fortwo cars in NYC no Mercedes I wonder why, would be very nice if we had that option too but other wise than that everything I great I had no issues and had great customer service and a good time driving.

Their service is horrible. I was issued a parking ticket and tow for parking legally outside my place over a month ago and am still not able to get a clear answer.

On top of the tow and ticket fee, they charged a $150 (+tax) processing fee (much higher than competition). It makes it profitable for their cars to get towed, so be very careful.

I'm sticking to Evo now, which I've had a much better experience with over the past years.

Car2Go has a feature that will lock the engine so the car doesn't start in case you forget to lock the door. I had no idea they do this since the app says nothing about it. The only problem with that was I was in the middle of nowhere (Olympic National Park) with no cell service. After walking 3 miles on Hwy 101, 13 miles away from the nearest town I was forced to call 911 for help (thank god that worked) but unfortunately three squad cars passed us heading to another situation. Finally I found a spot of cell phone service and called customer service to find out what was going on and explained my situation. The guy on the phone unlocked the engine on the car and after a 4 mile and two hour ordeal walking with my legally blind girlfriend through a rain forest the damn car finally started. Upon returning to the city I called and asked them if they thought their car was more valuable than my life? All I got were sorry, not sorrys and we'll forward your concerns to the main office and they will contact you. Well they haven't contacyted me back and the best thing I can say about their service and policies is that they are awful and wreckless. I am by no means a drama queen but this situation was not good and quite frankly dangerous. I shudder to think what would happen if a less compitent individual was stuck in the same predicament and was hurt or killed because Car2Go cares more about their car than their customers.

Avoid at all costs

Assistenza ridicola... sono bloccato da una settimana per un disguido su un pagamento e non Sono in grado di risolvere il problema. Risposte assurde anche per email addirittura una mi ha consigliato di rivolgermi ad un altra compagnia

Ho effettuato l'ultimo noleggio ma mi ero dimenticato che avevo cambiato la carta di credito. Prima mi è arrivata la classica mail con la fattura, poi mi hanno bloccato l'account dicendomi di aggiornare la carta, cosa che ho fatto alcuni giorni dopo. Quello che NON ti dicono è che devi farlo subito, altrimenti, dopo alcuni tentativi della società di prelevare la somma, puoi pagare solo ed esclusivamente tramite bonifico. Non capisco perché non hanno potuto prelevarla dalla nuova carta, non te lo sanno spiegare: io ho fatto presente che nel frattempo ero partito per l'estero e, in mancanza di token per l'home banking, avrei potuto fare il bonifico solo al mio ritorno, una settimana dopo. Era troppo tardi? Rischiavo una penale? Silenzio: non hanno più risposto alle mie mail. Ho chiamato il servizio clienti, mi hanno detto che mi sarebbe arrivata una lettera di sollecito, ma che avevo tempo. Non mi sono fidato e ho contattato i miei in Italia chiedendo il favore di farmi il bonifico. Tutte perdite di tempo che avrei evitato, se mi avessero detto subito quanti giorni di tempo avevo per aggiornare la carta.

AllerAllerAllerLetzteFirma

5 Monate Emailverkehr ohne auf das Problem einzugehen.

Berechnen 507,21 € für 2 km Fahrt nur weil die Miete wegen Unfall nicht zu stoppen war. Mahnen was das Zeug hält, vermutlich muss ich mit Rechtsanwalt gegen die Brüder vorgehen.

Completely unresponsive. I tried to sign up, but it rejects the license verification, because my license is less than one year old. They say to email them with the subject, "Drivers License", to explain the situation. I tell them that I have a new license, but it was renewed recently. I have proof of my long driving history. No response. I tried again a week later. Nothing. A week later and nothing. They are completely unresponsive to email. I give up.

USED to be great- What happened?!?
I joined Car2Go 7 years ago and was an instant fan, and spent years telling everyone how much I loved the company. Sadly, they have taken a turn for the worse.
Two weeks ago I found out that I was locked out of my account for a strange billing problem, which shouldn't have been an issue because I had a valid credit card linked (and hadn't changed it recently either), and I didn't even have a balance on my account. I just happened to find this out because I opened the app and NEEDED to use a car...no email, no notification, just LOCKED OUT. Assuming it was just a simple fix, I called customer service and explained that I'd checked on my credit card (I even changed it to another card just in case) and asked them to please unlock my account. No luck, they went into some strange explanation about how actually, they couldn't see what was wrong with my account, and that someone above them had to review it. Fine, I thought, BUT NO...NOT FINE AT ALL! Finally, after following up with an email, and a few more calls, each time being told stranger and stranger reasons why my account was locked (needed to change my password, needed to check my drivers' license number, etc.) I was finally told that I was PERMANENTLY SUSPENDED and that the decision was final. I still have absolutely NO IDEA what I did (and needless to say, the guy from customer service had no answers either).

I have to imagine that it will eventually be difficult to stay in business by locking out loyal longtime users, and then never explaining to them why.
Perplexed, sad, and finding a new car-sharing service.

Buchhaltung scheint unfähig, einfache Dinge wie eine Kreditkartenabbuchung sind für das Unternehmen nicht möglich....schade bin mit den Fahrzeugen zufrieden. Kundenservice ist nett aber hilft nicht.

Stay away from this company! I have an issue with my account with 2 dollars. They have my credit card and all information. I emailed them 18 times and called them 4-5 times. They tell me it will be fixed in 2 days every time. It has been more than 1 month and they still can't fix the issue. If they can't even solve that small issue, how do you think they will help you when you are in a trouble with the car! Use EVO instead.

Onwaarschijnlijk :
- u heeft een bedrag van €4 gemist.
- had ik twee weken eerder al gemeld om het te regelen, maar ik maak het nu over
- oh, er staat ook nog € 13 open
- ik maak het over, maar ik zie dat jullie het ook al geïncasseerd hebben, ik heb dit nu dubbel betaald
- excuus voor het ongemak, we gaan het terugboeken, oh, maar er staat ook nog €8 open van zomer 2018
- graag hoor ik wanneer jullie het zeker weten, dan maak ik het bedrag in één keer over. Voorlopig hier ff niet meer huren.

HORRIBLE customer service! And the whole experience was just SO awful, because not only can you not get any help with a problem, but there's always NOTHING but problems because the service is too hard to use!!!
The customer service help I received to get help with my problems, was beyond bad. Bad is an UNDERSTATEMENT and doesn't even begin to describe it!! The customer service agents talked to me like I was dumb, then they talked to me with so much disrespect, all 4 of the times i called! One of them hung up on me by sending me back to the automated system when I asked she could get me to a different agent.. and one of them even went as far as laughing at me and repeating herself, "As I've said before, that's all we can do to help you." over and over. She wouldn't take the time to listen to the problem, to help me fix it. Instead, she heard what she wanted to and was too stubborn to just listen! Then proceeded to tell me, that their billing service is, "faulty." Uh, what? Not acceptable!! I recommend - DO NOT EVER USE CAR2GO!!! -

I had one of the worst experiences ever with this service. I reserved a car in Brooklyn to get to a business meeting that was about an hour away. Since this was my first time using Car2go and I wasn't sure exactly how it would go, I gave my self 3 hours to get to the meeting. The first car I booked wasn't in the area it was supposed to be, so I called customer service and they cancelled it so I could book another car. I was told "this never happens". I had to walk 15mins (in 90 degree heat) to get to the second car, got in, pulled out and the maintenance light was on. I was not interested in the risk of being stranded on the side of an NYC highway, so I called them again. The next closest vehicle was a drive away, so I had to drive to the area, find parking for the maintenance light vehicle and then walk another 12 mins to the new car. Five miles into my trip in the THIRD car, the gas light came on. Finding a gas station in a seemingly unsafe part of town was not the highlight of my day either. I was an hour late to my meeting. I was told by the customer service representative that they would give me a "refund". At the time of that conversation, I was just worried about getting to my meeting and trusted that would happen. I have been back and forth with them for the past 2 months trying to get the refund I was promised with no success. Just last week, I was charged (2 months later) for a toll and their service fee which was almost equal to the toll amount. I have been shocked at the poor customer service from this company and have now asked for my account to be completely deleted. I do not want them to have access to charge anything additional onto my credit card.

Reine Abzocke, nie wieder. Es fing schon damit an, dass die Motorsperre fünf Minuten lang nicht raus ging, wir dort standen und die Karre nicht an ging. Plötzlich wollte sie dann doch - die fünf Minuten Standzeit hat man natürlich schon berechnet.
Der viel größere Knaller ist dann jedoch die Parkplatzsuche. Lassen Sie sich nicht von den ach so tollen "Partner-Parkhäusern" täuschen. Sie werden zunächst mal 20 Minuten um den Zielort eiern, bis Sie das Gefühl haben, das richtige Parkhaus gefunden zu haben. Ausgeschildert ist logischerweise nichts, wäre ja zu einfach. Wenn Sie dann vor der Parkschranke stehen, oh Wunder - die Karte geht nicht. "Abgelaufen". Vom freundlichen Wärter gesagt bekommen, für car2go wäre nur eine bestimmte Fläche reserviert, ich müsste dort an die Schranke. Wie ich dort am besten hin komme, konnte auch er mir nicht sagen. Weitere 10 Minuten rum gefahren, nichts gefunden, ans nächste Parkhaus 15 Gehminuten vom Zielort gefahren. Hier war nicht mal ein Einschub oder NFC Tag für die Karte vorhanden. Also die Karre wieder genau da hin gefahren wo ich sie her geholt habe und mit den Öffentlichen gefahren.
Dann noch die Park- und Tankkarte in der richtigen Reihenfolge rein stecken, irgendwie den Schlüsseleinschub finden, bloß nicht zu viel anfassen am Auto, und mit ein bisschen Glück darf die Miete dann auch beendet werden.
Für den "Spaß" habe ich dann natürlich 20€ bezahlen dürfen. :-)

Danke!