Car2go Opiniões 

Pessimo. La registrazione al servizio è un incubo kafkiano. Al termine del quale: il servizio non è usufruibile (provato prima io, poi mia moglie). Assistenza dal servizio: 0. Disponibilità di shops fisici: 0. Mail di risposta che asseriscono che il tal documento o sistema di pagamento non è stato accettato, è tutto quello che si ottiene. Specifico che abbiamo fornito documentazione in regola. Ci sono stati però addebitati, i 9€ per registrazione. Evidentemente, guadagnano talmente tanto, da non avere bisogno di ulteriori clienti. Da dimenticare.

La voiture a été enlevé par la fourrière 48h après ma location car elle était devenue gênante. Donc on me facture, 229€!
Aucun service joignable téléphoniquement que par mail ils me disent.
Il faut bien noter que vous êtes responsable tant que la voiture n'est pas louée après vous... ATTENTION !!!
Aucun service de gestion de parc automobile donc.
Autant faire sans car2go, car à Paris les 229€ guettent chaque utilisateur.

Kundenservice lässt zu wünschen übrig. Buchhaltung macht viele Fehler, aber die Schuld liegt immer beim Kunden.
Finger weg!!!!!!

Das einzige was Car2Go nicht hat, ist einen modernen Kundenservice. Die Leute an den Telefonen sind zwar aus vielen Nationen - was großartig ist, doch leider beherrschen diese die Sprache nur mäßig und können einem kaum helfen. Alles muss man mehrfach erklären und am Ende kommt die magische Antwort: schreiben Sie eine Mail an den Kundenservice wir leiten das dann weiter. Es gibt nicht mal eine Telefonnummer unter der man den Businesskundenbereich oder die Buchhaltung kontaktieren könnte und wenn man dann eine Mail schreibt, brauchen die 1 Woche um eine Antwort zu senden. Was für ein großartiger Kundenservice.

I think the customer support call centre is located in India or something, they all have so strong accents I can't fging understand what they say. and its obviosiuly so rude to say I cant understand cz of their accents on phone, so I didnt say it and they intentionally speak faster and seemed very annoyed. MY account was locked due to outstanding balance and I called my credit card to resolve the issue, and the card had enough balance to be charged. For last three weeks, I prob calleded them 6 times, then they all have kept saying they will send me an email for confirmation, “updating” my credit card information and billing info, and I have never received a single email, and still no change, no issue resolve, no result. What is so fuging hard to reattempt to take payment and solve this one time payment failure issue? Im sure im not the only one regarding this matter, and they have no idea and no ability to do anything except saying someone else or their colleague will get back to you. Im like w-t-f? They have no accounting department to be reached, unbelievable. So whenever customer has this issue they let the customer leave the company and choose their competitor
? They are unable to handle simple credit card charge. The actual car service is bearable, still bad but even worse ABSOLUTE WORST customer service I ever dealt with. If you need assistant or help from this company, its nearly impossible. You send an email, they never respond even if it says you get a response in 3-5 business days. Sure, you'll talk to some inexperienced person who has no idea how the app works on the other line. Ask to speak to a supervisor and they just say no. LIke how does the company even still be run? Im switching to EVO, BYE CAR2GO

Ich unternahm einen Ausflug mit meiner Familie an den Walchensee. Als wir zum Auto zurück kamen, war die Motorsperre aktiviert. Aufgrund unzureichenden Empfangs konnte die Motorsperre nicht entfernt werden, weshalb ich wir den Support kontaktierten. Die Motorsperre konnte nicht entfernt werden, weshalb die Miete vom Support beendet(!?!) wurde. Es wurde eine Update/Reset vom System gefahren, dann ging nichts mehr. "Alles aus dem Auto nehmen, dann neu anmieten. Dann geht es!", wurde uns versprochen. Nichts ging! Ich musste mit meiner Familie auf eigene Kosten nach Hause kommen. Wenn ein wenig überlegt worden wäre, ist es schwer ein Auto neu anzumieten, wenn unzureichender Empfang(E) vorhanden ist. Nach dem Reset stand das Auto im Display auf "vermietet", im System vom Car2Go auf frei. Es ging also nix mehr! Kaputreperiert! Die Kosten würden angeblich storniert. Nichts wurde storniert! Ich musste voll bezahlen und meine 4 Jährige Tochter kam um 23:30 Uhr ins Bett. Das interessierte den Support auch wenig. Dieser Laden ist das Letzte, das Allerletzte! Wir hier sein Geld rein steckt unterstütz ein Unternehmen, dass auf seine User und Familien scheißt. Es geht nur um's Geld. Sollte in der Tat gut überlegt sein, wem mein sein Geld gibt.

Na vele malen kontakt te hebben gehad de laatste drie maanden met de Nederlandse, Duitse en Italiaanse klantenservice, is mijn account nog steeds geblokkeerd.
Wat is het geval?
9 maanden geleden zal ik gebruik hebben gemaakt van een busbaan in Rome.
De boete kwam na 9 maanden en de administratieve kosten van car2go, 20€ na 6 maanden. In heb de kosten naar Italië overgemaakt maar ben nooit meer definitief gedeblokkeerd. Een printscreen van het bankafschrift heb ik naar alle klantenservices gestuurd van al
mijn e-mailadressen, maar niets hielp.
Kortom administratief een primitive organisatie niet gericht op het oplossen can
problemen, hokjes cultuur van de klantenservice. Overigens waren de medewerkers best aardig maar niet in staat in het verroeste proces in te grijpen

Heute ersteimal sehr gefreut haben uns angemeldet und ein auto gefahren , mercedes , erster schok euer ernst ???? Das auto wahr sehr dreckig und es stinkt ! Überall waren hunde harre das war das allerletzte wie das innen ausgeschaut hat ! und muss sagen es ist sehr teuer ! Lächerlich nie wieder !

Wollte mich gerade registrieren. Es ist im Prozess von einer Validierungsgebühr die Rede, es steht aber nirgends wie hoch diese ist. Habe in den AGB und Google geguckt, dort ist ebenfalls nichts zu finden.
Das ist mir zu dreist, Vorgang abgebrochen.

Ho noleggiato la macchina che era sporca e udite udite in Milano città hanno messa l AREA B !!!! tariffa di 4 euro più il noleggio stesso !!!! MAI PIÙ CAR TO GO!!!!

Too expensive for just two day rent and not enough cars available. In comparison to ReachNow vs Car2go, reach now is more reasonable plus more cars around available and technically more high tech than car2go, for example the emergency card key for low internet service, even their app is much easier to use. Unfortunately reach now merge with car2go and consumer is left with the terrible one of the two.

In theory this service is awesome. In reality not so much. My friend and I rented a car for the 4th of July holiday
We paid for 48 hours and entered our destination location into the app. The trip started off fine and we made it to our destination successfully but when we went to leave the next day we realized despite having a physical car key, we had been locked out of the engine and were unable to start the car. Apparently our destination was out of Internet range. When I called to complain and have them unlock it remotely I was told they were unable to do so because of the lack of Internet access. Needless to say, we were stranded and missed the ferry we had intended to take home. Fortunately, we were able to hitch another ride back to the city. I think it's ridiculous that you aren't able to start a car despite having a physical car key, and the fact that they knew our destination location and didn't let us know there would be no Internet service is infuriating. I've heard of this happening with other car apps which is exactly why I specifically chose Car2go. I knew with this service I would be given a physical car key. Turns out, that makes no difference. To make matters worse, when I called to complain and request a refund for the remaining seven-hour portion of our trip (since we had been stranded and weren't able to return home) I was told they would put in a request, but I would need to follow up because that isn't protocol. We have both since called and emailed to follow up and have received no response or refund. Adding insult to injury, the car was stranded in our friend's driveway blocking her garage for a week before it was retrieved by the company. Unreliable service and terrible customer service!

Ich habe mich in der app registriert um zu schauern, aber in Krefeld gibt es kein car 2 go also werde ich meinen Account wieder löschen.

Aber mir wird eine Validierungsgebühr von 9,- € abgebucht obwohl ich den kundendienst kontaktiert habe, keine chance die 9 euro sind weg!

Jeszcze nie zdążyłam się zarejestrować a zablokowano mi konto.
Podobno źle zeskanowane prawo jazdy.
Najgorsze jest to że nikt nie reaguje na to co dalej zrobić. Dostaje jakieś głupie informacje ale żadnej konkretnej odpowiedzi ci dalej mam zrobić.
Jeżeli tak wygląda wypożyczenie auta ta bedę musiała zrezygnować.
System nie działa.
Brak kontaktu z obsługą.

Customer Service quasi inesistente. Rispondono alle mail in 48h o tempi più lunghi.

Mi hanno bloccato l'account richiedendomi il saldo di 4 fatture per bonifico. Bonifico fatto nella mattinata del 11 Luglio. Il 17 luglio l'account risulta ancora bloccato e mi continuano a rispondere che solitamente la conferma dei bonifici avviene in 4-5 giorni lavorativi. Peccato ne bastino 2-3 solitamente.

Il servizio Car-to-go è pessimo, il servizio clienti risponde dall'estero e non è in grado di risolverei i problemi. Auto sporchissime e mal odoranti.

Inoltre ATTENZIONE al NAVIGATORE vi porta sulle corsie preferenziali e la multa è bella e servita. Per cui se non conoscete la città il rischio di multa è alto e poi pagherete anche 20€ a Car-to-go per la gestione della pratica...come è capitato a me nonostante avessi chiamato il servizio clienti per segnalare il problema del GPS appena mi ero accorto del fatto.

Registrazione gratis, poi paghi 7e50 euro appena premi conferma.

Nicht an Kundenbindung interessiert. Die „Parkfunktion“ funktioniert meist nicht. Reklamiert man im Nachhinein, werden die Mails kaum gelesen und noch höhere Beträge in Rechnung gestellt!! Die Mitarbeiterin versuchte mich auf ein teureres 4h Paket zu buchen... Obwohl meine tatsächliche Fahrt unter diesem Betrag lag. An Inkompetenz ist dieser „Kundenservice“ nicht zu übertreffen.

I've been using Car2go for @ 3 years, and there was a time when the price, convenience, and customer service were all very good (at least in my area). However, the last 3 months have been a disaster.

My account was locked due to a balance that never should have happened as there was a fully chargeable credit card attached the entire time. So one month ago, after finally seeing a message on my app, I updated payment details to a different credit card, one that I also use regularly... and still no change. 3 lengthy calls to customer service, 3 more times 'updating' my payment and billing info to make sure there were no mistakes on my end (there weren't), and still no result. Their customer service reps are entirely without ability to do anything except read and talk, and their accounting department is inaccessible, outdated, and seemingly unable to handling a simple credit card charge. This was my last attempt to fix things with car2go, and I'm not optimistic at all that it will work.

Terrible customer support. Some of the representatives are not even capable of writing in English. They are not actually trying to help you but more insult you. Weird that they have a customer support department at all. They would be perfectly fine without one