The Car People Opiniões 

Manchester/Ashton-u-lyne. Fabulous service. No pushy selling, was allowed to browse at my leisure however the lovely Paula was on hand to help and answer any questions, she found us the perfect car at another branch helped us reserve it (very easy) and arranged to have it brought up to manchester within a couple of days. Paula took us through the whole part-ex process, was so easy. Handover day very professional, even on a busy Saturday after lockdown. Callum took us through all the options for warranties, service plans etc and I chose what suited my needs. Callum very knowledgable , professional and efficient. Had the keys in my hands the same day. Would 100% go back to car shop. Bye bye Nissan dealerships and your patronising and sarcastic salesmen. Lovely car buying experience.

Reserved a car at Car People Wakefield. To say we were disappointed is an understatement. The vehicle wasn't as good as photo's was dirty and stunk of cigarette smoke. This was after the sales guy informed us the car had been "Sanitised " all that had been done was cling film wrap around steering wheel which came off as soon as we touched it. When I mentioned about mud inside the car he said if we wanted it valeted it cost extra. On top of £15500 I don't think so. This put us off straight away. Then The Test Drive.- you can only go 2 roundabouts up the road in 40 zone how can you test the car. Now waiting for my £99 refund. Sorry Car People we won't be back. I would never buy a filthy car especially during a pandemic.

I have bought from the Car People twice.

The first time, I had to invoke the warranty purchased, and was given the money without fuss. Only evidence was needed.

Never buy from here i regret it and i was a returning customer !!Bought my BMW from Wakefield, no problem buying it or even when it had a problem under the 90 days. The problem starts when they work on your car and you let your wife and family drive around in it, then you go use it to find out the brakes they replaced soundreally dangerous !! on contacting them the service was really bad told me to wait three weeks !! when i told them was taking it into another garage for checking they rang me the next morning. i found parts missing off my front brakes very dangerous for my family. When i got there the next day the guy on reception was so helpfull however his back up staff were useless. he saw to me left me sat in the showroom and kept me updated said someone had gone to get my bits needed and would be about an hour. After an hour and a half he had to leave so said the service manager was going to deal with it for me as a matter of urgency, at 3 and half hours i went to ask what was going on i was cold, not eaten or had a drink and getting fed up, he assured me another 10 mins !! after another half an hour i found someone to sort it out and told them bring my car i am leaving, the manager brought it never apologised just said the parts guy had been all over Yorkshire on a run so i had to wait my turn, not at all customer friendly when they had caused this. Since then i got a puncture to find my car has not got the run flat tyres on and no means of changing or reflating a tyre like other cars so i got stuck waiting recovery. Only to find that there was difficulty removing the front wheel as it had been tightened up so much. Thanks Car Shop you are totally useless. My advice never buy from here !!

Amazing guys, Steve and Jamshid very helpful. Made the buying process really easy for us. Kept in contact with me all the time, returned my calls. Would definitely use them again. Highly recommend them. Thankyou Car Shop Manchester... :o)

I can’t speak for all the branches but DO NOT go to the Wakefield branch.

They’ll bend over backwards to get you to buy a car but once that is done the after care is shocking!
They promise things they cannot deliver.
You can’t get hold of anyone when you need them.
The guy who handles the extended warranty is incompetent and if he’s on holiday or day off nothing gets done as he’s the only person who deals with it.
The ‘compensation’ for all the inconvenience is a half hearted valet that a 5yr old could do better.
If I knew what I know now, I’d have gone somewhere else.

Bought a car from the car people in Aug-20 & took out their ‘service & MOT plan’. Took the car back for it’s MOT after doing less than 1,200 miles in 4 months. It failed because of a ‘faulty tyre inflate warning system’; Which after speaking to a local independent garage, we found out it was because we had pumped the tyres up and not reset the ‘tyre warning’ on the car?! All that was needed was to press three buttons in the car!!

The car people wanted £35 for a re-test (despite the car being returned the same day, with no faults); Plus they were pretty adamant we needed 4 new tyres at a total cost of £485! Independent garage said tyres were fine and that we should return the car for re-test and threaten reporting The Car People to VOSA, if they wouldn’t do the re-test for free. Which in the end they did.

I watched the guy do the re-test. It constituted him walking to the car, check the warning light had gone off. He locked the car walked back to the office, printed the pass certificate and gave us back the keys!! He didn’t even move the car, but wanted £35 for a re-test?!

Long story short; Don’t buy a ‘service plan’ off this company. Use a reputable local independent garage for services & MOT’s. They value their customers and won’t try to extort nearly £500 off customers unnecessarily 4 days before Christmas!! Don’t just take the word of The Car People if something sounds off.

Needless to say I will be cancelling both my cars services plans ASAP; And will not buy future cars off The Car People!

Went to Sheffield 2/10/20 branch after phone call from lady sales person and putting a holding fee of £99 to view a Renault kadjar .Was told could not have test drive as it has a recall from Renault but could check condition of car , on arrival lady not available so other salesman let us check out car ,he checked out our car and he said could only offer £8000 from our £8200 part exchange given on line after telling him that this was fine but we would pay the rest without finance ,he wanted us to pay full deposit at this time advised him that needed to test drive which they would arrange after car had been dealt with at Renault dealer on 6/10 .
7/10 1pm tried to contact sheffield branch went through to contact centre advised of issue they would send message to sheffield branch .recived call from appointments who said i had a appointment 2/10
and they wonderd if i was still interested in this car or would like my £99 back i informed him that we had kept appointment and of outstanding issues ,he had no knowledge of this but would GET IN TOUCH with the branch .contacted call centre again they report branch was very busy(how this can be seen from distance) they said they will contact branch that they are working till 8pm and she will cc the manager in .
advised her that it feels as though it appears if you take finance out then they will deal with you but try paying without this then you struggle to get served. now 8pm surprise no joy
WASTE OF TIME wish i had checked Trust pilot review before wasting my time.
8/10 still no contact called requested £99 deposit explained issue they will still have have this up to 5 working days before comes back to me young lady very nice and understanding the only good part of staff interaction recived.
10/10 amazing finally some communication from sales man who said I had missed my appointment today to view the kadjar, after taking my head out of the gas oven!!?? he said that he delt with me last Saturday and said he was unaware of all the trouble I was having,
That the issue with the recall was a different department and so was my refund. I explained that no manager or anyone with common sense had contacted myself.
Can anyone tell me what they are playing at.
Advised sales person of a brilliant experience we had today at a dealership which was in chesterfield
They need to give them lessons in customer sevice

Bought a 62 plate qashqai from the car people. It recently came back for the mot and service. They tried to rip me off by saying I need two new lower arms on the car that was replaced when I bought the car as they failed on last mot.
After they agreed they was at fault I took my car in to have the work completed. I drove the car in a dangerous condition for 12 months unknowing the parts had not been replaced. Today I have taken my car to another garage as both front tyres where bald and down to the thread that holds the tyre together. Knowing I didn’t have any advisory’s on the mot these ships not have worn down in two months and less than a 1000 miles of driving.
The garage I went to for new tyres advised me that the lower arms had not been put on correctly and my tyres rebalanced. I rang the car people today and basically they said it was my fault I should know more about cars. And I should have checked this how the hell can I check this???? I am not a mechanic. They also lost my locking nut.
I will never ever ever buy from here again don’t go here if you are looking for a good place to buy from.

Stay away go buy from someone else.

Bought a car from then no hassle two weeks ago only to have issues with the steering and a key that doesn't work. No re contact as promised so had to chase. Booked me in for 22 October which is 5 weeks away telling me I'll be fine. Feel unsafe driving the car and could cry. So disappointed with the after care I have been given. I just want to feel safe driving my new car

Biggest Joke going they guarantee you a price for P/X THEN KNOCK IT DOWN WHEN YOU GET BY £500 I WAS READY TO BUY THE MANAGERS AT DONCASTER DOESN'T KNOW A DEAL WHEN IN FRONT OF THERE FACE THEY ARE A TOTAL JOKE PLEASE STAY AWAY GOD KNOWS WHAT OTHER LAIRS THEY TELL YOU KEEP AWAY PLEASE DO NOT TRUST THEM THEY HAVE YOU GOING 35 MILES FOR NOTHNG THANK YOU FOR WASTEING MY TIME THEY NEED CLOSING DOWN,

Great help
Clear
Followed safety procedures well

Car people Wakefield

Seen by Robert today, very helpful, not pushy in any way, nothing too much trouble, highly recommend them

Sophie Jones was lovely and very helpful x

Absolute shambles. Encouraged us to purchase the extended warranty as it would give us "peace of mind" and is as good as a "new car" one. To be told that less than 2500k miles my turbo has gone and it "may" not be covered. DO NOT BUY THE WARRANTY

Had a good day, saw Robert last week and came back this week
We were looked after well but not hastled. Robert answered our questions and was helpful. He was efficient and helpful. We were happy with the service.

I always come to the car people when buying new cars. We was served by Steve today at the Wakefield branch he provided myself and partner with Excellent customer service and was Very helpful in meeting our needs.

Lewis helped and showed me around, liked and agreed with everything he said. I like the car and enjoy my time here.

Really good service here. I needed a car urgently, Gareth West helped was very efficient, knowledgeable on the products and helped with choosing the right car for myself. Couldn't recommend enough.

If this could be no stars it would.
*PLEASE NOTE THIS GARAGE IS NOW THE CAR SHOP*
Where do I start?
Let's just bullet point our issues,
* Finance took nearly a week to sort which I found very strange our latest car took 30seconds.
* They messed up the paperwork which could of got us into a lot of financial trouble luckily we spotted it. As they were adding the money we owed on our old car onto this one but wouldn't of paid off the old car. Finance company flagged it up as well as they had added the difference in money onto the price of the car.
* Car was sold to us faulty.
* Car was a previous hire car which wasn't stated, also sold with full service history which is didn't have. Which very nearly invalidated warranty.
* Had ample opportunity to fix it and didn't.
* Staff were incredibly rude.
* Waited all day for a phone call when the message hadn't been passed on.
* Official complaint was laughable, CEO of the company offered a disgusting amount of compensation.
* Was basically laughed and and told 'good luck' when I took it too the finance company which then went onto the financial ombudsman.
* The car went into the garage about 14 times in the life we had the car. That was just for work to be done that wasnt including the days it was in just to be diagnosed. Which cost me £12 every time for the hire car. Going from an insignia to a viva that didnt fit my children in. It was a joke!

We won our case and handed the car back after 11 stressful months! With a nice amount of compensation. I make sure everyone I know avoids this garage.
They have blocked me off their facebook page because I gave advice to all the people complaining. Which is pointless because I just inbox people! Soon enough you wont be able to just keep changing your name as you will be shut down!
I will be posting this review on the car shop too as it's the same company just it's new name!