Ik had al eerder vintage tapijten besteld tot tevredenheid. Nu een besteld die niet zo rechthoekig was zoals ik wilde, ik kon makkelijk terugsturen en kreeg snel mijn geld terug en kreeg een ander tap... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... Ver mais
Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.
Carpet werd binnen 4 dagen geleverd. Helaas was de kleur niet zoals wij hadden gehoopt. Ik heb het geretourneerd en wat een super goede service, op zaterdag teruggestuurd en op woensdag al geld retour... Ver mais
Informações sobre a empresa
Escrito pela empresa
Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!
Informações de contacto
Bargkoppelweg 64, 22145, Hamburg, Alemanha
- +31 20 809 0136
- info@carpetavenue.com
- carpetavenue.nl
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mooi tapijt en snelle levering.
Mooi tapijt en snelle levering.
Ik ben zeer tevreden.
22 de junho de 2026
Prachtig!
Het is echt een heel mooi tapijt, precies zoals op de afbeeldingen. Prachtige kleuren. Het werd snel geleverd en was compact en netjes ingepakt. Heel erg blij mee!
23 de junho de 2026
Een gebruiksvriendelijke website
Een gebruiksvriendelijke website, met duidelijke omschrijving van het product wat je aan wilt schaffen. Na bestelling krijg je een duidelijk antwoord wat je vanaf dat moment van Carpet Avenue verwachten kunt en het pakket verstuurd wordt met GLS.
Deze vervoerder had nog wel een beetje ruis op de zender met niet nagekomen aflever momenten, maar dit wijten wij geheel aan de toen heersende hittegolf.
Wij begrijpen dat afleveren op deze dagen wel erg problematisch was. Maar een betere communicatie was wenselijk geweest. Het vloerkleed voldeed helemaal aan onze verwachtingen en ligt nu te pronken in onze woonkamer.
23 de junho de 2026
Bedankt klantenservice Carpet avenue…
Bedankt klantenservice Carpet avenue voor de mooie vloerkleden. Bezorgdienst GLS zorgde voor levering bij afwezigheid vlakbij en vooraf was er bij vragen erover direct antwoord per mail en woord nagekomen.
Hartelijk dank!
16 de junho de 2026
Netjes geleverd wel een week geduurd…
Netjes geleverd wel een week geduurd l.p.v. 3 of 4 dagen en komt opgevouwen binnen blijf je even een paar plooitjes zien die je er uit loop lijk mijn handiger dat ze het op ge rold leveren
15 de junho de 2026
I got a nice carpet of good quality
I got a nice carpet of good quality. However, I was not pleased at all, to see some major defects in it that were not mentioned in the description. This was very disappointing. Since they are all on one side, I managed to hide them with some furniture. In any case, it is not really fair or nice to discover these flaws only after delivery
16 de junho de 2026
Resposta da Carpet Avenue
Dear Marinella,
Thank you very much for taking the time to leave us a review.
We are pleased to hear that you are happy with the quality of the carpet, but we are truly sorry to learn that it did not fully meet your expectations.
From what we can see, you ordered one of our Patina carpets. These are older, authentic handmade Persian carpets that have been carefully restored to preserve their character and extend their lifespan. As part of the restoration process, the pile is often gently shaved down to create a more even surface and restore the carpet's natural sheen. Because these carpets have lived a previous life, they may also show signs of age, earlier repairs, or wear, which are part of their unique character.
That said, we sincerely apologize if this was not sufficiently clear from the product description or if the carpet did not match your expectations. We are also truly sorry that we did not have the opportunity to assist you before you left your review.
We offer all our customers a 30-day money-back guarantee, and returns are free of charge within the EU when arranged through our customer service using our return shipping label. Even if you have decided to keep the carpet, we would still appreciate the opportunity to review your concerns and see whether we can find a suitable solution together.
Please feel free to contact us at info@carpetavenue.com. We would be happy to assist you.
Thank you again for your valuable feedback, and we wish you all the best.
Kind regards,
Carpet Avenue Customer Support
De verpakking versturen in karton zou…
De verpakking versturen in karton zou handiger zijn als je het retour wil sturen de plastic verpakking is niet meer bruikzaam. Kwaliteit en de kleur is helemaal naar me zin. Een top product.
15 de junho de 2026
The carpet's design is fantastic
The carpet's design is fantastic, however I expected a Kelim type of carpet work but got an Indian Dhurrie type. Nonetheless, the carpet's colors and pattern suited my style. Thank you for the fast delivery!
10 de junho de 2026
Resposta da Carpet Avenue
Dear Customer,
Thank you very much for taking the time to leave us a review.
We are delighted to hear that you are happy with the carpet's design, colours, and pattern, and that it suits your style. We're also pleased that your order arrived quickly.
At the same time, we sincerely apologize for any misunderstanding regarding the type of carpet. The carpet you purchased is a Kilim Punja, and as stated on the product page, its country of origin is India. While it is indeed a kilim, Indian Punja kilims have a somewhat different weaving tradition and appearance compared to, for example, Turkish or Persian kilims. They are nevertheless handcrafted and known for their excellent quality and durability.
We appreciate your feedback, as it helps us improve the clarity of our product descriptions. Thank you once again for your kind words, and we hope you will enjoy your new carpet for many years to come.
We wish you a wonderful day!
Kind regards,
Carpet Avenue Customer Support
Snel geleverd en netjes verpakt 👍😃
16 de junho de 2026
totally satisfied with my order and the…
totally satisfied with my order and the costumer service
12 de junho de 2026
snel en correct geleverd
10 de junho de 2026
Prachtig kleed voor een zeer redelijke…
Prachtig kleed voor een zeer redelijke prijs.
2 de junho de 2026
De bestelling ging vlotter dan de…
De bestelling ging vlotter dan de bezorging. Dit had deels te maken met mijn locatie, een torenflat in Amsterdam waar op dit moment een grote verbouwing plaatsvindt, dan de reis die mijn bestelling moest maken vanuit Duitsland naar Nederland, Ook een duim omhoog voor de klantenservice van Carpet Avenue.
1 de junho de 2026
Resposta da Carpet Avenue
Dear Customer,
Thank you for sharing your experience. We're glad to hear that the ordering process went smoothly and that our customer service was able to assist you. We also appreciate your understanding regarding the delivery challenges caused by both the international shipment .
We hope you enjoy your purchase and look forward to serving you again!
Kind regards,
Carpet Avenue Customer Service
Ik ben heel blij met mijn nieuwe ronde…
Ik ben heel blij met mijn nieuwe ronde kleed. De kleur is precies goed bij de spullen die ik al in huis heb staan en het materiaal ( 100% wol) voelt prettig aan. Nu maar hopen dat mijn kat het kleed met rust laat en niet als alternatief voor haar krabpaal gaat gebruiken!😅
9 de junho de 2026
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