Ik had al eerder vintage tapijten besteld tot tevredenheid. Nu een besteld die niet zo rechthoekig was zoals ik wilde, ik kon makkelijk terugsturen en kreeg snel mijn geld terug en kreeg een ander tap... Ver mais
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There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... Ver mais
Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.
Carpet werd binnen 4 dagen geleverd. Helaas was de kleur niet zoals wij hadden gehoopt. Ik heb het geretourneerd en wat een super goede service, op zaterdag teruggestuurd en op woensdag al geld retour... Ver mais
Informações sobre a empresa
Escrito pela empresa
Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!
Informações de contacto
Bargkoppelweg 64, 22145, Hamburg, Alemanha
- +31 20 809 0136
- info@carpetavenue.com
- carpetavenue.nl
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mooi kleed, snelle levering!
Prima ervaring: het kleed was mooi en voldeed aan de beschrijving.
De bezorging verliep vlot en de levering was snel.
23 de abril de 2026
Defective rug
We sent the rug back for exchange because of a weaving defect, but unfortunately they sent the old rug back to us. We emailed them and shipped it back; I'm sorry for the inconvenience caused. Our order number is CA-20200128354.
28 de abril de 2026
Opinião espontânea
Resposta da Carpet Avenue
Dear Nursen Sumer,
Thank you very much for your feedback and for taking the time to inform us about this issue.
We sincerely apologize for the inconvenience caused by the situation with the rug exchange. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been for you.
Please rest assured that we are currently looking into what happened in order to understand how this error occurred and to ensure it does not happen again in the future. We have also taken note of your email and the return shipment, and we are following up internally with the relevant team.
We truly appreciate your patience and cooperation throughout this process.
Kind regards,
Carpet Avenue Customer Service
Het kleed kwam op tijd
Het kleed kwam op tijd. Netjes ingepakt.
Na bijna een week toch besloten om het kleed te retourneren. Prachtig kleed met mooie motieven, maar veel kale plekken. Daar kwam ook nog bij dat het kleed stinkt. Na 2 dagen kwam ik na mn werk thuis en de kamer stonk verschrikkelijk. Klantenservice hiervan op de hoogte gebracht en gaven het advies om het kleed te reinigen. Dat heb ik niet gedaan ook omdat ik bang was dat er iets mis zou gaan.
Retournering ging heel goed en ben daarbij goed geholpen door de klantenservice.
Zou zo weer een kleed bestellen
2 de abril de 2026
Behulpzaam met het betalen
Behulpzaam met het betalen. Helena is zeer klantvriendelijk.
Rob Stigter
15 de abril de 2026
Top, top, top !
Top, top, top !
Mijn eerste bestelling bij hun geplaats op 1e paasdag. Tweede paasdag hun gemaild of ik toch nog kon ruilen voor een ander. Dag erna om 7.45 kreeg ik al een email dat alles intern geregeld was.
Paar dagen later keurig mijn juist gekozen tapijt geleverd.
Dat noem ik een perfecte afhandeling !!!!! Ben er super blij mee.
5 de abril de 2026
Fraaie tapijten voor een redelijke…
Fraaie tapijten voor een redelijke prijs. Goed ingepakt en vlotte communicatie.
8 de abril de 2026
Prachtig kleed, snelle levering. Blij mee
Prachtig kleed, heel snel en keurig geleverd
7 de abril de 2026
Tapijt is prima
Tapijt is prima. Levering door GLS ronduit slecht. Vooral door slechte of geen communicatie over verloop van transport.
8 de abril de 2026
Trustworthy
Pleasant customer service when I wanted to return the carpet.
Fast delivery!
25 de março de 2026
Correct en op tijd
24 de março de 2026
Mooie kwaliteit en goede service
Tweede bestelling in korte tijd, en wederom bullseye! Saveh tapijt werd mooi en in goede staat geleverd. Wat ik ook erg waardeer, is dat ze aanvullende foto’s en een video-opname sturen.
18 de março de 2026
I ordered a handwoven rug
I ordered a handwoven rug. It looks very pretty n worth the price
16 de março de 2026
Helpful cusomerserviceI spoke to someone from the helpdesk…
I spoke to someone from the helpdesk and she was very helpful and friendly. The ordered carpet was sent quickly and was wellpacked.
16 de março de 2026
Resposta da Carpet Avenue
Dear Customer,
Thank you very much for your kind words about your experience with our customer service and delivery - we truly appreciate it.
We did, however, notice that your review was submitted with a 1-star rating, which seems to differ from your positive feedback. We completely understand that this may have been unintentional.
If this was the case, we would be very grateful if you could update the star rating, as it has a significant impact on how our service is perceived by other customers.
Thank you again for your feedback and for choosing Carpet Avenue - it means a lot to us.
Kind regards,
Carpet Avenue
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