Hello. I have a pair of navy blue shorts that I wore twice before washing them. After washing, the internal construction completely fell apart, rendering the garment unusable. Customer service (Kim... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I wish I could give a zero star for casa Blanca as they have ripped my off of £300 for n item I did not receive as the delivery guy did not deliver it correctly and it needed to be signed by myself an... Ver mais
J'ai acheté un tee-shirt ( 259€ livraison incluse). Livraison rapide et efficace. Qualité du produit : top ! Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et jus... Ver mais
I recently bought a pair of shorts on sale with them. Not only the short are of great quality and the discount was generous, they literally delivered them from Belgium to Portugal in less than 24 hour... Ver mais
Informações sobre a empresa
Escrito pela empresa
Casablanca is a contemporary luxury fashion house dedicated to protecting and promoting a holistic approach to design and craftsmanship. By collaborating with artisans over the world, in a bid to redefine notions of beauty for a new generation, Casablanca’s uncompromising dedication towards optimism and design excellence has led the Parisian house to be carried in over 300 of the world’s most prestigious stores and boutiques. Since launching in 2018, Casablanca has shown ten collections with La Federation de la Mode Paris Fashion Week, and won the highly-coveted LVMH prize, as well as a listed finalist for both the International Woolmark Prize and ANDAM Fashion Award.
Informações de contacto
3,0
Aceitável
87 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Due to the weather the driver didn’t…
Due to the weather the driver didn’t deliver the item until two days after. And said they came and i was waiting all day. Other then that I love everything
13 de novembro de 2023
Resposta da Casablanca Paris
Hi Keion,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Resposta da Casablanca Paris
Hi Sparta,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I can’t pay on US dollars…
1 de novembro de 2023
Resposta da Casablanca Paris
Hi Jose,
Thank you so much for taking the time to share your feedback.
We can confirm that, at this moment in time, we only offer Euro pricing.
On a positive note, USD pricing will be available in the new year and the customer service team will contact you once this has launched.
If you wish any further details in the meantime please let us know.
Stevens
Casablanca Paris
Resposta da Casablanca Paris
Hi Gerardo,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
J’ai commander une veste plus de 1000€…
J’ai commander une veste plus de 1000€ je l’ai reçu dans un sac plastique.
C’est un inacceptable, aucun sac ou emballage cadeau.
Plus jamais.
7 de novembro de 2023
Resposta da Casablanca Paris
Hi Isis,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that I have reached out to you directly to investigate this matter further.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
the XXL is mor like a L
9 de outubro de 2023
Resposta da Casablanca Paris
Hi Zoe,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that have reached out to you directly to investigate this matter further.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
simple and fast
31 de outubro de 2023
Resposta da Casablanca Paris
Bartosz,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
For me Casablanca Paris is a amazing…
For me Casablanca Paris is a amazing clothes company I love it
9 de novembro de 2023
Resposta da Casablanca Paris
Hi Adrian,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
One of the very Best
One of the very Best, had some returns they returned the money in full its was quick and easy
1 de setembro de 2023
Resposta da Casablanca Paris
Dear Silver,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Great product shipped quickly
13 de setembro de 2023
Resposta da Casablanca Paris
Dear Guillermo,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Great customer service
1 de agosto de 2023
Resposta da Casablanca Paris
Dear Harmeet,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Resposta da Casablanca Paris
Dear Felix,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
All is super,no problems👍
3 de novembro de 2023
Resposta da Casablanca Paris
Dear Tomas,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I returned my parcel a month ago and still no refund
I returned my parcel a month ago, they confirmed received and said my refund was being processed, I'm still waiting for my refund over a month later. I paid with paypal and now they are asking me if they can refund me a different way, it all seems really dodgy to me. I would stay well clear of this site if you are thinking of purchasing. Buy from official stockists in the UK rather than direct, also they hit you with duties and taxes when you receive this if you are in the UK which is not well advertised on their site. Be very careful
7 de junho de 2023
Opinião espontânea
Resposta da Casablanca Paris
Dear client,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
If I could have ticked no star I would
If I could have ticked no star I would. Their customer service is non existent. They string you along with promises of action that never materialises. They even took bank details for the payment of a refund but it never arrived. This prolonged sham started in January and I have only just given up knowing that they were playing me. Never trust this company.
4 de janeiro de 2023
Opinião espontânea
Resposta da Casablanca Paris
Hi Norman,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Cheap quality and very bad costumer service
I ordered a t-shirt but when it arrived I immediately saw how bad the quality was. I wanted to send it back immediately, but there was no return form at all, you had to request it via email.
when the form was finally sent after 4 emails I sent it back. now we are 2 months further and I still do not have my money back, my emails are no longer answered. very bad experience with this brand, the shirt looked cheap and the fit was very bad.
NEVER ORDER ANYTHING FROM THIS BRAND!
1 de junho de 2023
Opinião espontânea
Resposta da Casablanca Paris
Hi XXX,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our return process and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Didn't receive refund for return
I ordered two pair of shoes for 500 Euro total. They looked way cheaper than the pictures looked and also one box was damaged. I sent them back and they didn't send me the refund even 13 days after the return was delivered to them and didn't reply to my emails. In the end I had to get my money back through PayPal.
One more thing: On instagram they advertised their new shoes by showing boxes with socks and tennis balls included but when I got mine, it was just the shoes. Disappointing
12 de dezembro de 2022
Opinião espontânea
Don't order anything from this company
Don't order anything from this company. Ordered a 136 pound t-shirt. Dhl driver turned up with a card reader saying I owed 60 pound import tax. Refused the parcel, tried getting in touch with Casablanca. Impossible.
Absolutely futile.
7 de outubro de 2022
Opinião espontânea
Resposta da Casablanca Paris
Hi Paul,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Not to be trusted...
Although 'shipping' was totally free over 300 - I was asked to pay a tax of £430 to receive the items by DHL as the import taxes had not been paid. I have to ring HMRC to get this money back (half of) as I am returning 1 out of the 2 shirts ordered.
However, since receiving the item, correspondence has stopped and I am beginning to think this may be a fraudulent outfit... will update accordingly
11 de agosto de 2022
Opinião espontânea
Resposta da Casablanca Paris
Hi Marcus,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Resposta da Casablanca Paris
Hi Ernesto,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com if you prefer to contact us directly.
Stevens
Casablanca Paris
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.