Hello. I have a pair of navy blue shorts that I wore twice before washing them. After washing, the internal construction completely fell apart, rendering the garment unusable. Customer service (Kim... Ver mais
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Leia as opiniões dos outros
I wish I could give a zero star for casa Blanca as they have ripped my off of £300 for n item I did not receive as the delivery guy did not deliver it correctly and it needed to be signed by myself an... Ver mais
J'ai acheté un tee-shirt ( 259€ livraison incluse). Livraison rapide et efficace. Qualité du produit : top ! Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et jus... Ver mais
I recently bought a pair of shorts on sale with them. Not only the short are of great quality and the discount was generous, they literally delivered them from Belgium to Portugal in less than 24 hour... Ver mais
Informações sobre a empresa
Escrito pela empresa
Casablanca is a contemporary luxury fashion house dedicated to protecting and promoting a holistic approach to design and craftsmanship. By collaborating with artisans over the world, in a bid to redefine notions of beauty for a new generation, Casablanca’s uncompromising dedication towards optimism and design excellence has led the Parisian house to be carried in over 300 of the world’s most prestigious stores and boutiques. Since launching in 2018, Casablanca has shown ten collections with La Federation de la Mode Paris Fashion Week, and won the highly-coveted LVMH prize, as well as a listed finalist for both the International Woolmark Prize and ANDAM Fashion Award.
Informações de contacto
3,0
Aceitável
87 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service is not reliable
Customer service is not reliable, multiple individuals tend to have shipment issues with this company. Customer service will not respond to issues and are not truthful when they do respond
27 de julho de 2022
Opinião espontânea
Resposta da Casablanca Paris
Hi Eisaiah,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
J’ai commander une paire de basket…
J’ai commander une paire de basket depuis le 31 décembre 2021. Aucune nouvelle concernant l’envoi.
J’ai envoyer pleins de mails avec zéro réponse en retour.
Je comprends pas qu’une marque qui vends des fringue à 3 chiffres puisse avoir une service client complètement inexistant.
21 de janeiro de 2022
Opinião espontânea
Clothes are brilliant, customer service is dreadful
The clothes are brilliant, incredible quality and love the design. They were my favourite brand until I realised how awful the customer service is. After emailing three times about an issue with the cost of import, they finally replied but then have been silent ever since leaving me with a cost of over £70 that they said they will pay.
Also if you try to call them, don't bother, the recorded voice on the phone will say they're closed even though their website says they're open.
3 de novembro de 2021
Opinião espontânea
Honestly is very bad customer service
Honestly is very bad customer service , they provide a phone number but No service at all on the phone only through emails ,,,, I purchased from them a sneakers , purchased on October 6 th and till October 28 no shipping and no logic answer to my issue , I placed an other order on October 15 I gir it but the first order I didn’t , they sent me email for shipping confirmation , but through the truck numbers the shipping’s shows still in Brussel , Belgium , I contacted DHL , they confirmed to me that the shipper did not handle the iatcel to them yet and they , Casablanca sent the sipping confirmation and the track number based on the DHL filled form only ….. to conclude is very bad customer service sorry to say it but us reality , I paid 160 € euros for the sneakers and 40 euros for the shipping fees but almost one month and nothing happened and no logic answer from their customers service … I sent another email tk the sales service explaining my issue and I asked for refund …. Waiting the answer , hopefully they will not totally cheat me and hopefully they won’t grab my money
28 de outubro de 2021
Opinião espontânea
Resposta da Casablanca Paris
Hi Noomane,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
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