We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Ver mais
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Leia as opiniões dos outros
Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Ver mais
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Ver mais
It's great to have a source that supplies bulk single gauge guitar strings. Good to not have to buy sets of strings all of the time when the high strings obviously break more often. Certainly gives yo... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de instrumentos musicais
- também em
- Escola de Música
- Reparação de instrumentos musicais
- Serviço de aluguer de instrumentos musicais
Escrito pela empresa
For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.
Informações de contacto
12-14 King William St, 5067, Kent Town, Austrália
- 08 83319246
- sales@ceceresmusic.com.au
- ceceres.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very easy website to navigate
Very easy website to navigate. Order was delivered within 3 days. Excellent service.
Challenge finding what I wanted but…
Challenge finding what I wanted but staff were positive and responsive. Fantastic customer service.
Great at asking for reviews poor at…
After a false start did all they could to get me my order.
Very good service and fast delivery.
Ordered product weeks ago
Ordered product weeks ago, no correspondence as to when it will arrive.
I very rarely give 5 stars...
I very rarely give 5 stars, but at the time of visiting Cecere’s Music they were in the middle of moving locations. And whilst they probably would have preferred to spend time on organising the shop, they spent some of that time looking for the instruments I enquired about... they could have easily asked me to come back in a few days when they were finished with sorting the new location.
And after all that it ended up being a good value purchase for me too, thanks Cecere’s Music!
Excellent service
Excellent service and polite, prompt communication. I'll definitely buy from Cecere's again. Thanks.
Prompt friendly service.
Eminence Ramrod 10 inch speakers
Great service; quick delivery' excellent speakers!!
Advertising items that are not in…
Advertising items that are not in Stock. Advertising an item on the website and also Ebay that is not in stock. Wasting my time chasing after a refund.
Very quick to respond and delivery of…
Very quick to respond and delivery of product was very quick.
Lovely people
Lovely people to work with. Extremely helpful attempting to have our order received for Christmas.
Highest standard of customer service.
Excellent service at very competitive…
Excellent service at very competitive prices
How not to provide customer service
I ordered and paid for a loudspeaker on the website. It gave the impression that it was in stock. A week later I had still not received an email to confirm that my order had been received or the item had been shipped. After I sent an email asking where it was up to a text message was sent to say it was not in stock and would not be until at least March. I have not even had an email reply. During that week I had a speaker box made specifically for that model. If I had been told straight away it was not in stock I would have stopped that. This is totally unprofessional.

Resposta da Cecere's Music
Almost a fortnight since I placed the…
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate the product I haven’t even received yet. Just a thought but maybe you ought to email saying it’ll take a while to get your item. Setting realistic expectations is so important to customer service. I chose an Australian shop instead of buying from abroad, please don’t make me regret that choice.
Online ordering with in store pickup
Ordered a yukelle online to be picked up in store and within a week we received notification that it had come in and we were able to go in store and pick it up. Good service, convenient, and plenty of choice. Customer service throughout was excellent. A great place to shop.
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