WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE! Opiniões 

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 10 horas

Hi Brian,

I'm sorry to hear about your disappointing purchase, but I believe you've left this review for the wrong business.

My company, Cedar and Tin, has been operating since 2014 and specializes in personalized gifts and keepsakes. I don't sell bronze garden statues or other garden decorations.

There is another business called CedarAndTin Co. that sells these types of products, but we are not affiliated with them.

Would you mind removing this review from my business profile and posting it on the correct company's Trustpilot page instead? Your one-star rating currently affects my small business, even though your purchase was made elsewhere.

I appreciate your understanding and hope this helps clarify the confusion.

Thank you,
Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 1 dia

Hi Paula,

Thank you for recognizing that Cedar and Tin and CedarAndTin Co. are two separate businesses.

Unfortunately, even though you've clarified the situation in your review, the one-star rating is still attached to my business and negatively affects my shop's Trustpilot rating.

I've operated Cedar and Tin since 2014, specializing in personalized gifts and keepsakes, and I'm not affiliated with CedarAndTin Co.

Would you mind deleting this review from my business profile? You can leave your experience on CedarAndTin Co.'s Trustpilot page instead, where it will help other customers researching that company.

I truly appreciate your understanding and help!

Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 2 dias

Hi Angela,

Thank you for recognizing that you've reached a different business. I'm sorry to hear about your disappointing purchase.

Cedar and Tin has been operating since 2014 and specializes in personalized gifts and keepsakes. We are not affiliated with CedarAndTin Co., the company selling birdbaths and other garden products.

Since your review concerns a purchase from another business, would you mind removing it from our profile? It would be greatly appreciated.

I hope you're able to resolve the issue with the company you purchased from.

Best wishes,
Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 2 dias

Hi Debbie,

Thank you so much for taking the time to help clarify this confusion! I truly appreciate your kindness and your effort to make sure customers understand that Cedar and Tin and CedarAndTin Co. are two completely separate businesses.

I've operated Cedar and Tin since 2014, specializing in personalized gifts and keepsakes, and unfortunately, this mix-up has caused quite a bit of confusion for my small business.

I'm sorry to hear about your experience with the other company, and I genuinely appreciate you looking out for mine.

Thank you again!
Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 4 dias

Hi Heather!

Thank you so much for taking the time to come back and clarify your review. Please don't apologize! I completely understand how easily the two businesses can be confused.

Your kindness and willingness to help clear things up really mean a lot to me, especially with everything that's been happening lately.

And thank you for the sweet compliment about my business name! That made me smile. ❤️

Wishing you all the best!

Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

Há 5 dias

Hi Sandra,

I'm sorry to hear that your birdbath wasn't what you expected.

Unfortunately, you've posted your review on the wrong business profile. My company, Cedar and Tin, is a small, independently owned personalized gift shop based in Texas, established in 2014.

I do not sell birdbaths, garden decorations, or the product you've described. You're referring to Cedar and Tin Co, an entirely separate business with a similar name.

I understand your disappointment, but these misplaced reviews are seriously affecting the reputation of my small business, even though I've had no involvement in these transactions.

I would sincerely appreciate it if you could remove this review from my profile and post it on the correct company's Trustpilot page instead.

Thank you for your understanding.

Lisa
Cedar and Tin

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

27/10/2026

Hi Ger,

I'm so sorry to hear about your experience. I can understand why you're upset, especially when you believed you were purchasing something handmade by an English craftsman.

Unfortunately, I believe your review has been posted on the wrong company's Trustpilot page.

My business is Cedar and Tin, a small, independently owned personalized gift shop based in Texas, USA. I've been selling on Etsy since 2014, and I don't sell hedgehog houses or any of the garden products you've described.

There is another business called Cedar and Tin Co that advertises those products. Despite our very similar names, I have absolutely no connection to that company.

I'm so sorry for the confusion, but would you mind removing this review from my business's profile and, if you'd like, posting it on the Trustpilot page for the company you actually purchased from?

I'm the sole owner of Cedar and Tin, and these misplaced reviews are unfortunately affecting the reputation I've spent many years building.

I genuinely hope you're able to get your money back, and I appreciate your understanding.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

26/10/2026

Hi Rosie!

Thank you so much for taking the time to correct your review and help clear up the confusion between the two businesses!

I've been running my little Etsy shop since 2014, and it's been quite an experience discovering how many people have mistaken my business for the other company. I completely understand how it happened, though, with our names being so similar.

It really means a lot that you've gone out of your way to help other shoppers understand the difference. I'm so grateful for your kindness ♥

Thank you again, Rosie, and wishing you all the best!

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

25/10/2026

Hi Norman

Thank you so much! ♥ I can't tell you how much I appreciate you taking the time to remove your original review and write this one instead.

It's been a pretty stressful few days trying to straighten out all this confusion, and your kindness genuinely means a lot. I've worked so hard to build my little Etsy business over the past 12 years, and seeing people like you take the time to help protect its reputation has been wonderful.

I'm sorry you had such a disappointing experience with the other company, and I hope everything gets resolved for you.

Thank you again, Norman. I really appreciate it!

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

25/10/2026

Hi Adam!

Thank you so much for taking the time to remove your original review and write this one. I really appreciate it!

It's been a stressful few days trying to clear up the confusion between these two businesses, and it means so much that you've taken the time to help other shoppers understand the difference.

I've been running my little Etsy shop here in Texas since 2014, and I've worked hard to build a business my customers can trust. Your kindness and willingness to help protect that reputation mean more than you probably realize.

I'm sorry you had such a disappointing experience with the other company, and I hope everything gets resolved for you.

Thank you again, Adam!

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

25/10/2026

Hi Debs,

I'm so sorry to hear about your experience with the birdbaths. I can understand how frustrating it must be to receive something completely different from what you expected, especially when returning it would mean paying international shipping costs.

I'm reaching out because I believe your review has accidentally ended up on the Trustpilot page for my business.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website takes visitors directly to my Etsy shop. I've had nearly 100,000 sales and around 16,000 five-star reviews over the years. I've never sold birdbaths or any of the other garden products advertised by Cedar and Tin Co.

I've only recently discovered that customers of the other company have been leaving reviews on my Trustpilot profile, and I'm trying to get the confusion straightened out. It's been upsetting to see the reputation I've spent more than a decade building affected by complaints about products I've never sold.

I completely understand why you want to warn other shoppers, and I don't want to discourage you from sharing your experience. But if your purchase was from cedarandtinco.com, would you please consider removing this review from my Trustpilot page? I would really appreciate it. Your warning would be much more helpful to people researching the company you actually purchased from.

Thank you for taking the time to read this. I hope you're able to get your money back.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

25/10/2026

Hi Jane!

Thank you so much for taking the time to update your review! Please don't apologize. With the names being so similar, I completely understand how the mix-up happened.

I really appreciate you helping me straighten things out. It's been quite a stressful few days, and the kindness I've received from people like you has meant so much.

I'm sorry you had a disappointing experience with the other company, and I hope you're able to get everything resolved.

Thank you again! I truly appreciate it. ♥

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi Elizabeth,

I'm so sorry to read about your experience. I can only imagine how disappointing it must have been to receive such a tiny plastic birdbath when you were expecting something beautifully handcrafted. I would be upset too!

I wanted to reach out because unfortunately, there's been a terrible mix-up involving two completely different businesses with very similar names.

My business is Cedar and Tin (cedarandtin.com), an Etsy shop I started from the ground up in 2014 here in Texas. The company selling these birdbaths is Cedar and Tin Co (cedarandtinco.com), and I have absolutely no connection to them.

It's just me running my little Etsy shop, where I've worked hard over the years to build nearly 100,000 sales and approximately 16,000 five-star reviews. I sell personalized gifts and keepsakes and have never sold birdbaths or any of the garden products being mentioned in these reviews. My domain simply redirects visitors to my Etsy shop.

It really does hurt my heart to read about these experiences, and I sincerely hope you're able to get some resolution.

Unfortunately, the confusion between these two businesses is also affecting the reputation of my little Etsy shop, which I've spent more than a decade building.

If you would consider removing this review from my business's Trustpilot page, I would truly appreciate it. I completely understand your frustration, and I certainly don't want your experience to go unheard. I just hope it can be shared with the company actually responsible.

Thank you for taking the time to read this, and I genuinely hope things work out for you.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi Dawn,

I'm so sorry to hear about your experience. It's so disappointing when something arrives and isn't at all what you were expecting, especially when it's advertised as handmade. I really hope you're able to get your refund and have this resolved.

I did want to reach out because there's been an unfortunate mix-up between two businesses with very similar names, and I believe your review was intended for the other company.

My business is Cedar and Tin (cedarandtin.com), while the company selling these garden products is Cedar and Tin Co (cedarandtinco.com). Despite the similar names, we are two completely separate businesses, and I have absolutely no affiliation with them.

I'm Lisa, the owner of Cedar and Tin, a little Etsy shop I started from the ground up in Texas back in 2014. It's just me running the business, and over the years I've been fortunate enough to grow it to nearly 100,000 sales and approximately 16,000 five-star reviews. My domain simply redirects to my Etsy shop, where I create and sell personalized gifts and keepsakes. I've never sold birdhouses, birdbaths, or any of the garden products being mentioned in these reviews.

It honestly hurts my heart to see what so many people are experiencing. I know how much trust goes into purchasing something online, and it's awful to feel let down by a company you've placed that trust in.

Unfortunately, these reviews are now appearing under my business's name and affecting a reputation I've spent more than a decade building. If you would consider removing this review from my Trustpilot page, I would truly appreciate it. I certainly don't want your experience to go unheard, and I hope you're able to share it with the company responsible.

Thank you for taking the time to read this. I sincerely hope your refund comes through and everything works out for you.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi Jane,

I'm so sorry to hear about your experience. How disappointing to order what you thought was a wooden nesting box, only to receive something made of resin with an unpleasant smell and sharp edges. I can certainly understand why you're upset, especially when it's something you intended to use for birds.

I wanted to reach out because there's been a very unfortunate mix-up involving two completely different businesses with almost identical names.

My business is Cedar and Tin (cedarandtin.com), while the company selling these nesting boxes and other garden products is Cedar and Tin Co (cedarandtinco.com). I have absolutely no affiliation with that company.

My name is Lisa, and I'm the owner of a small Etsy shop in Texas that I started from the ground up in 2014. It's just me running the business, and I've spent more than a decade building it to nearly 100,000 sales and approximately 16,000 five-star reviews. I create and sell personalized gifts and keepsakes, and my domain simply redirects to my Etsy shop. I've never sold nesting boxes, birdbaths, or any of the garden products being mentioned in these reviews.

It genuinely hurts my heart to see so many people having these experiences, and I wish there were something I could do to help. Unfortunately, the confusion between these two businesses is also affecting the reputation of my little Etsy shop, which I've worked so hard to build.

If you would consider removing this review from my business's Trustpilot page, I would be very grateful. Your experience absolutely deserves to be heard, and I hope you're able to share it with the company responsible.

Thank you for taking the time to read this, and I sincerely hope you're able to get some resolution.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi Robin,

I'm so sorry you're going through this. Please don't be hard on yourself for believing the story behind these birdhouses. When someone shares a heartfelt story about handmade products and a family business, it's only natural to want to support them. I can certainly understand why you placed your order, and I hope you're able to get some answers about what's happening with it.

I wanted to reach out because there's been an unfortunate case of mistaken identity involving two businesses with very similar names.

My business is Cedar and Tin (cedarandtin.com), while the company advertising these birdhouses is Cedar and Tin Co (cedarandtinco.com). Despite the similar names, we are completely separate businesses, and I have absolutely no affiliation with them.

My name is Lisa, and I'm a small business owner in Texas. I started Cedar and Tin from the ground up in 2014, and it's still just me running my Etsy shop. Over the years, I've built it to nearly 100,000 sales and approximately 16,000 five-star reviews. I sell personalized gifts and keepsakes, and my domain simply redirects to my Etsy shop. I've never sold birdhouses or any of the other garden products mentioned in these reviews.

It is making me sad to read what so many people are experiencing, especially when they were simply trying to support what they believed was a small handmade business.

Unfortunately, these reviews are now appearing under my business's name, affecting a reputation I've spent more than a decade working to build.

If you would consider removing this review from my Trustpilot profile, I would truly appreciate it. I certainly understand why you want to share your experience, and I hope it can reach the company responsible for your order.

Thank you for taking the time to read this. I sincerely hope your order situation gets resolved and that you're able to recover your money if it doesn't arrive.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi Pam,

I'm so sorry to hear about your experience. Ordering what you believe is a beautiful, full-sized birdbath and receiving something so much smaller and completely different must have been incredibly disappointing. I can certainly understand your frustration, especially with the added expense of returning it overseas.

Unfortunately, I believe your review has ended up on my business's Trustpilot page by mistake, and I wanted to reach out to explain.

My name is Lisa, and I own Cedar and Tin (cedarandtin.com), a small Etsy gift shop based in Texas. The company advertising the birdbath you purchased is Cedar and Tin Co (cedarandtinco.com). Despite our very similar names, these are two completely separate businesses, and I have no connection to that company.

I've been running my Etsy shop on my own since 2014, creating personalized gifts and keepsakes. Over the years, I've built nearly 100,000 sales and approximately 16,000 five-star reviews. I've never sold birdbaths or any of the garden products mentioned in these reviews.

I've only recently discovered that customers of the other company have been leaving reviews on my Trustpilot profile, and I'm doing my best to straighten out the confusion.

I completely understand why you want to warn others about your experience, and I wouldn't want to discourage you from doing that. I just hope you'll consider removing this review from my business's profile, as it's unfortunately affecting a small shop that had nothing to do with your purchase.

I truly hope you're able to get your money back, Pam. I'm sorry you've had to deal with all of this.

Lisa
Owner of Cedar and Tin on Etsy

Resposta da WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

24/10/2026

Hi David,

I'm reaching out because I believe your review may have ended up on the wrong business's Trustpilot page. I've recently discovered that customers of another company with a very similar name have been leaving reviews under my business, and I'm trying to get this confusion straightened out.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've been running since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), but I have absolutely no connection to that business.

I'm not sure exactly what you purchased, but you mentioned that your item was made from lapped larch wood, and that's not something I sell. My shop specializes in personalized gifts and keepsakes, and I sell exclusively through Etsy. My website redirects directly to my Etsy shop, where I've had nearly 100,000 sales and approximately 16,000 five-star reviews.

I'm glad to hear that your purchase eventually worked out, especially after all the uncertainty you described. Unfortunately, many other customers haven't had the same experience, and their reviews have mistakenly been appearing on my Trustpilot page as well.

I certainly don't want to take away from your positive experience. I just want to make sure your review is associated with the business you actually purchased from. If your order was placed with Cedar and Tin Co rather than my Etsy shop, I would really appreciate it if you would consider removing your review from my profile.

Thank you for taking the time to read this, David. I appreciate your understanding.

Lisa
Owner of Cedar and Tin on Etsy