The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Ver mais
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Leia as opiniões dos outros
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Ver mais
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I disputed an incorrect invoice on 25th June, both by email and via the mycentrick portal. I have been chasing a reply almost weekly. Despite no acknowledgment or response for over three months, I hav... Ver mais
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I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Ver mais
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Informações sobre a empresa
Sobre Centrick
Escrito pela empresa
GET HELP FROM OUR TEAM
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Informações de contacto
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Reino Unido
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
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4 mil opiniões
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I would say Centrick has been providing…
I would say Centrick has been providing an appalling service since taking over the management of our property over a year ago, but for me to be able to say that, they would have had to actually be ‘providing service’.
I often genuinely wonder what the staff do with their days when they get to the office as they have been blatantly ignoring our requests, for weeks and months, including requests involving genuine safety and legal concerns. The property manager, K.N., has only responded to a formal complaint (after over a year of requests, calls, emails regarding an issue assigned to her personally) suggesting an insultingly low ‘good will gesture’ and no actual solution to the issue complaint was regarding, and when I replied with a request for clarification, I continued getting ignored for months after and am still being ignored at the time of writing this.
Centrick as an organisation makes me experience second hand shame. I strongly believe that they will soon be facing legal consequences for the way they operate.
16 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the seriousness of the concerns you have raised, particularly regarding communication, outstanding requests, and matters you feel relate to safety and compliance.
We understand how frustrating it can be when you feel your queries have not received the response or resolution you expected. We take resident concerns seriously and would welcome the opportunity to review the history of the issues raised and ensure they are looked into by the appropriate team.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been living in Library Place for…
I have been living in Library Place for 2 years and Saf is my go to person if i need any help. Big thank you
15 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Muhammad,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have enjoyed your time at Liberty Place and that Saf has been a reliable source of support throughout your residency. It is wonderful to know that he has consistently been there to help whenever needed.
We will be sure to pass your kind comments on to Saf, who will be pleased to receive this recognition.
Thank you again for your feedback and for being part of the Liberty Place community.
Kind regards,
Centrick
Centrick are lucky they have great people working for them...
As a wider company, Centrick is absolute garbage but the team that work in the building are total gems and the only reason I can give Centrick 5 stars is because of them. The concierge team, the maintenance and the cleaning staff have some of the kindest and hard working people they could hope to employ and they don't deserve the kind of things Centrick allows them to handle on a daily basis so shout out to the team at the Orion Building, especially Adriana! Without you all, the place would fall apart (more than it already physically is!)
15 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Becky,
Thank you for taking the time to leave your feedback.
While we are sorry to hear of your wider concerns, we are delighted to receive such positive comments about the team at Orion. Our concierge, maintenance, and cleaning teams work incredibly hard to support residents each day, and it is wonderful to hear that their efforts have made such a positive impact on your experience.
We are especially pleased to hear your recognition of Adriana and the wider team. We will ensure your kind words are shared with them, as feedback like this means a great deal and highlights the dedication they bring to their roles.
Thank you again for your comments and for taking the time to recognise the team’s hard work.
Kind regards,
Centrick
Brilliant service from saf at liberty
Brilliant service from saf at liberty
15 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Ayush,
Thank you for taking the time to leave a review.
We are delighted to hear that you received brilliant service from Saf at Liberty Place. Providing a positive experience for everyone who visits and works within our developments is something we take great pride in.
We will be sure to pass your kind feedback on to Saf, who will be pleased to hear your comments.
Thank you again for your feedback.
Kind regards,
Centrick
Humza was extremely helpful and sorted…
Humza was extremely helpful and sorted out my problem.
Thank you Humza.
Elizabeth Baynton
3 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Elizabeth,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Humza was able to assist you and resolve your issue. Providing helpful and efficient service is something we strive for, and it is always wonderful to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Humza. Thank you again for your feedback and support.
Kind regards,
Centrick
Dev was very professional and helpful…
Dev was very professional and helpful this morning and answered all my questions.
12 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mr Selby,
Thank you for taking the time to leave a positive review.
We are delighted to hear that Dev was able to assist you and that you found him to be professional, helpful, and informative. Providing excellent customer service is extremely important to us, and it is always great to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Dev. Thank you again for your feedback.
Kind regards,
Centrick
Disgusting Customer Service
If I could give this company no stars I would . I am currently as I’m typing been trying to get through to their credit control team . I have been on hold for 1 hour and 35 minutes and counting and have been 2nd in the queue with the estimated call wait time of 14 mins 59 seconds that was 60 minutes ago.
This company never answers calls or emails . I have emailed them twice regarding this issue back in January when they first sent me a demand notice and again this month when they sent me another and no one has replied back to me. I have tried calling and can never get through to anyone . Then today I received a stage 2 fee of £120 on my account because they require full payment of my remaining service charge. When I pay monthly for my service charge and have done so since 2010 when I first brought the property . I can't get through to speak to anyone it is beyond stressful .
They have closed at 17.30pm but now at 17.50pm my call is saying “Your call will be answered by the next available operator . Well there isn’t anyone working now if they are closed so why keep saying my call will be answered. I could be on hold till midnight if I was stupid enough to do so. I feel stupid being holding on for as long as I have. Its beyond belief it really is.
And when I try again tomorrow it will all start over again. What can you do with customer service like this ????
11 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mandy,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced and appreciate how frustrating and stressful it must have been trying to get assistance with your account.
We understand your concerns regarding waiting times, communication, and the service charge payment query you have raised. We aim to provide timely support and clear information, and we are sorry that your experience has not met those expectations.
We would like the opportunity to review your account and look into the points you have raised, including the correspondence and payment arrangements mentioned. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been working Liberty Place on…
I have been working Liberty Place on behalf of Oracle and Saf has been great! Helping us access everywhere we need to be and coordinating our next steps.
Top guy!
11 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Jack,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Liberty Place and that Saf was able to provide such helpful support throughout your work on site. Delivering excellent service and assisting visitors, contractors, and residents alike is something we pride ourselves on, so it is fantastic to hear that Saf made such a positive impression.
We will be sure to pass your kind feedback on to Saf and the wider team. Thank you again for your comments.
Kind regards,
Centrick
I would like to give a big thank you to…
I would like to give a big thank you to Khalid at the Orion for all his help and advice while I stayed at the Orion. A top concierge.
11 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Tahira,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Orion and that Khalid was able to provide helpful support and advice throughout your stay. Delivering excellent service is something we take great pride in, and it is wonderful to know that Khalid made such a positive impression.
We will be sure to pass your kind comments on to Khalid and the team. Thank you again for your feedback, and we wish you all the very best for the future.
Kind regards,
Centrick
Just moved out from the Saxons and I…
Just moved out from the Saxons and I just wanted to leave a review on how wonderful it was to reside there, charlotte at the Saxons was absolutely amazing to us and we don’t think we’ll ever find such a lovely persona again in any other properties.
10 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi jervin,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your time at The Saxons and that Charlotte made such a positive impact on your experience.
Providing excellent customer service and creating a welcoming environment for our residents is incredibly important to us, so it is wonderful to hear that Charlotte went above and beyond. We will be sure to share your kind words with her and the wider team.
We wish you all the very best in your new home and thank you again for your feedback.
Kind regards,
Centrick
Victoria Point, Concierge
I live in Victoria Point, 143 George street, the concierge, Hayley is absolutely amazing, she has been so helpful in any queries or help we need. Always greets us with a friendly face and has a positive energy about her.
9 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Ollie,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Had a very long waiting time on hold…
Had a very long waiting time on hold for a simple inquiry but when I did finally get through to the employee I spoke with he was helpful and understanding.
9 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Raj,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Absolute amazing concierge team
Kal and Abdi have been very helpful and made it easier moving into the Orion building. They explained the building better than my agent. Thank you.
7 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Ci,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
As usual incompetent
As usual incompetent . They changed bank account without informing me. Waiting now 2 hours for them to sent me over the new details . Also took nearly an hour for the call to be answered. Day 2 another phone call spoke to James he said he’d send me the details I need . Still no e mail. How can you pay a bill with no bank details. Surely all employees can’t be incompetent
8 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Janice,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must be when you are trying to make a payment and do not have the correct information available.
We appreciate your concerns regarding the delay in receiving the updated bank details and the difficulty you experienced getting through to the team. We aim to provide clear and timely communication and will take your comments on board.
We would like the opportunity to look into this further and ensure the matter is resolved. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate and respond directly.
Kind regards,
Centrick
Hayley at Victoria Point has always…
Hayley at Victoria Point has always been a great help, especially sorting out any parking issues within the building
4 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Liz,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Great service from Mustafaa
Mustafaa helped resolve my finance query quickly and efficiently; he was very responsive and happy to answer any questions I had. Thank you for all of your help Mustafaa! :)
3 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Sarah,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Devan is amazing!…
The whole experience was made amazing by Devan Vera. He was incredibly patient, calm, very helpful, understanding and was able to explain elements in an easy to understand way. He also aimed to provide quick resolutions if possible. Thank you Devan for all your help.
4 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Mango,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
If I could give zero stars
If I could give zero stars, I would.
Centrick are the worst company I have ever had the misfortune of dealing with.
My experience has been shocking from start to finish. What should be basic property management has turned into constant stress, financial pressure, endless chasing, unclear charges, poor communication and a complete breakdown of trust.
They market themselves as professional and prestigious, but my experience has been the opposite. Behind the polished branding, residents are left feeling ignored, exhausted and completely unsupported.
This has affected our mental health badly. We have been left feeling trapped in our own home, constantly having to fight for answers, clarity and accountability.
In my opinion, Centrick do not behave like a company that understands or cares about the real impact their actions have on leaseholders’ lives. Residents are not just account numbers. These are people’s homes, finances and wellbeing.
Anyone considering Centrick should do serious due diligence first. Speak to actual leaseholders. Ask about service charges, billing disputes, transparency, complaint handling and communication when things go wrong.
Keep every email, every invoice, every statement and every complaint. Get everything in writing.
A managing agent should make residents feel safe, supported and protected. My experience with Centrick has been the complete opposite. I would not recommend them to anyone.
4 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Exile DNB,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the impact your experience has had and appreciate the concerns you have raised regarding communication, service charges, and the support provided.
We understand that residents’ homes and finances are extremely important, and we take concerns around transparency, responsiveness, and service seriously. We are committed to reviewing any issues raised and ensuring that concerns are looked into properly.
We would welcome the opportunity to understand more about your specific experience and review the matters you have highlighted. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
Worst management company I've ever…
Worst management company I've ever experienced. Completely useless. Don't answer calls, tickets, emails. Unable to send correct invoices. Never do any repairs, yet their fees raise every year
They should be investigated for fraud.
We at Trinity Court in Margate, kicked them out. We formed an RTM company and took control and slashed our bills by 50%. I encourage anyone under their "management" do the same.
Even now 3 months after we booted them out, they don't have control, yet they still send us invoices.
Completely clueless.
Completely inept.
I look forward to the generic reply. Everything you need is in this message, don't bother asking for more details.
Adam Turner
Trinity Court Margate.
3 de junho de 2026
Opinião espontânea
Resposta da Centrick
Hi Adam,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the concerns you have raised regarding communication, invoicing, repairs, and the management of your development.
We take all resident feedback seriously and understand the importance of providing clear communication, accurate information, and an effective service. We would welcome the opportunity to review the matters you have highlighted, including the points raised regarding the transition of management and account queries.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and ensure the appropriate team reviews your concerns.
Kind regards,
Centrick
Positive reviews are fake...
When I first moved in I received a letter stating i owed money, I paid it straight away. Later I realised it is due by the people before me and requested a refund....I have not heard from the company since, it has now been over a year of emails and phone calls.
Never attend the property and charge for it - they have been taken to court many times and lost i cannot believe they are still allowed to exist!
Given the number of people in my building and the fact every single one hates/has issues with My Centrick I fully believe the reviews on here are manipulated/lies.
16 de janeiro de 2026
Opinião espontânea
Resposta da Centrick
Hi Milly,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the frustration you have expressed regarding the payment query and communication you have received.
We take concerns relating to accounts, charges, and customer service seriously, and we would welcome the opportunity to review the details of your case to understand what has happened and ensure it is looked into appropriately.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Many thanks,
Centrick
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