Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Certapet has been fabulous for me, my family & most importantly my dog! Navigating complex issues such as housing, traveling, flying, etc— with your dog is no joke. It can be really overwhel... Ver mais
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Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... Ver mais
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Excellent customer service. But- tv I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes sh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Informações de contacto
2600 South Shore Blvd, Ste 302, 77573, League City, Estados Unidos da América
- 877-207-0561
- ask@certapet.com
- certapet.com
4,7
Excelente
1 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
An absolutely excellent service
An absolutely excellent service. Very helpful and well informed. Guided me to understanding. Very trustworthy and clear with the process. I will absolutely be recommending Certapet to my friends and family who find themselves in need.
Thank you Certapet for bringing clarity and help when it is needed!
28 de junho de 2026
Opinião espontânea
Resposta da Certapet
Thank you so much! We're thrilled to hear that!
Extremely easy process
Extremely easy process, especially if you have supporting documents for mental illnesses! The therapist assigned to me was great and so easy to talk to. Would highly recommend to anyone and will definitely be using certapet every year to renew.
26 de maio de 2026
Opinião espontânea
Resposta da Certapet
Thank you for the wonderful feedback! We're glad the process was smooth and that your therapist made you feel comfortable. We look forward to being here for your renewal every year!
Wonderful Experience
The therapist that assisted me was Deborah and she was such a blessing! She was so easy to talk to and made me feel very comfortable. She offered resources for me and made me feel hopeful. I truly believe we were meant to cross paths. The entire process was easy from start to finish and I would highly recommend it!
15 de maio de 2026
Opinião espontânea
Resposta da Certapet
What a beautiful review — thank you so much for sharing! We're so glad you felt comfortable, supported, and hopeful throughout the process. We'll make sure your kind words are passed along — she will be truly touched! We're honored to have been part of your journey. 🐾❤️
Super easy super communicative the…
Super easy super communicative the entire step of the way. Dr. Brown is incredible.
15 de maio de 2026
Opinião espontânea
Resposta da Certapet
Thank you so much! We're thrilled the process was smooth and that you felt supported every step of the way. We'll make sure your kind words are passed along!
Resposta da Certapet
Thank you so much for the kind words and the 4 stars! We're so glad our team was helpful throughout. We'd love to know if there's anything we could do to make your next experience a 5-star one — please don't hesitate to reach out and share any feedback. We truly appreciate it!
She was very nice to talk to
She was very nice to talk to. The session felt comfortable
11 de maio de 2026
Opinião espontânea
Resposta da Certapet
Thank you so much! We're so glad the session felt comfortable and easy. That's exactly the experience we want for everyone!
Super helpful quick and easy to work…
Super helpful quick and easy to work with would highly recommend
29 de abril de 2026
Opinião espontânea
Resposta da Certapet
Thank you so much! Quick, easy, and helpful is exactly what we aim for. We truly appreciate the recommendation! 🐾❤️
Very thorough and trustworthy process
Very thorough and trustworthy process. Case manager was very knowledgeable of the law.
27 de abril de 2026
Opinião espontânea
Resposta da Certapet
Thank you for the kind feedback! We're glad the process felt thorough and trustworthy, and that our case manager was able to provide the knowledge and guidance you needed. We look forward to serving you again!
Resposta da Certapet
And we're grateful for you! Thank you for trusting us. 🐾❤️
Traci has been my therapist for 7 years…
Traci has been my therapist for 7 years now, I’m truly happy with her assistance
16 de abril de 2026
Opinião espontânea
Resposta da Certapet
Seven years — that says it all! We're so glad you've had such a wonderful and lasting experience. We'll make sure she hears this! 🐾❤️
I love Certa Pet and have been using…
I love Certa Pet and have been using them for the last 4years. They now text before your application expires which is a huge for me because I don’t always check my email. Thanks Certa Pet!
1 de abril de 2026
Opinião espontânea
Resposta da Certapet
Thank you for being with us for 4 years! We're so glad the text reminders are helpful for you. We appreciate your loyalty and are happy we could make things easier!
Debra Foley is amazing
Debra Foley is amazing. She is so easy to talk to and offers such an amazing perspective.
27 de março de 2026
Opinião espontânea
Resposta da Certapet
Thank you! We're so glad our team has been easy to talk to and helpful for you. We appreciate you!
I really don't know what to say except…
I really don't know what to say except thanks to certapet I get to keep my dog. They not only found me someone to help me and did it expeditiously
24 de março de 2026
Opinião espontânea
Resposta da Certapet
Thank you for sharing this! We're so glad we could help you keep your dog. That's what matters most to us!
Resposta da Certapet
We're so happy to hear that! We'll make sure she knows. Thank you!
Highly Recommend Certapet
The Certapet experience was great. The process was very easy and very thorough. Certapet representatives are very knowledgeable and provide professional one on one attention and quick response time. You are matched with a therapist who was also very thorough, professional and easy to talk to.
11 de março de 2026
Opinião espontânea
Resposta da Certapet
Thank you for this wonderful review! We're so glad the process was easy and thorough, and that both our team and your therapist provided you with professional, knowledgeable support. We're thrilled you had such a great experience and that we could help you get what you needed. We really appreciate your feedback!
It was a great experience
It was a great experience. Dr Brown was very helpful and everyone was very friendly.
4 de março de 2026
Opinião espontânea
Resposta da Certapet
Thank you for the kind words! We're so glad Dr. Brown was helpful and that our team was friendly throughout your experience. We're thrilled we could help you get the support you needed!
I have used this service for the last…
I have used this service for the last three years and Ebony Walker has been very good and I really appreciate it sometimes this can be a very difficult thing so I’m glad that she always helps me out!
23 de fevereiro de 2026
Opinião espontânea
Resposta da Certapet
Thank you for being a loyal customer for three years! We're so glad Ebony has been there to support you consistently and make things easier during difficult times. We're thrilled she's been able to help you get the support you need, and we really appreciate your trust in CertaPet!
Easier than you think
Dr. Brown is very easy to talk to. The app is easy to maneuver through.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Certapet
Thank you for the feedback! We're so glad Dr. Brown was easy to talk to and that our app was simple to use. We're happy we could help you get the support you needed!
This was an amazing experience very…
This was an amazing experience very easy and quick!
28 de fevereiro de 2026
Opinião espontânea
Resposta da Certapet
Thank you! We're so glad the experience was amazing, easy, and quick for you. We're happy we could help you get the support you needed!
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