Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... Ver mais
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Certapet has been fabulous for me, my family & most importantly my dog! Navigating complex issues such as housing, traveling, flying, etc— with your dog is no joke. It can be really overwhel... Ver mais
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Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... Ver mais
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Excellent customer service. But- tv I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes sh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Informações de contacto
2600 South Shore Blvd, Ste 302, 77573, League City, Estados Unidos da América
- 877-207-0561
- ask@certapet.com
- certapet.com
4,7
Excelente
1 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all socie
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc.
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
25 de julho de 2025
Opinião espontânea
Resposta da Certapet
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive.
We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community.
Thank you again for your honesty.
Overall great service and very rapid…
Overall great service and very rapid couldnt be happier with their services.
17 de julho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that our fast service made a difference. Your satisfaction means the world to us, and we're always here whenever you need support. Thanks again for choosing us!
Resposta da Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and the guidance helpful. Making things simple and clear for you is exactly what we aim for. If there's ever anything else we can do to support you, don't hesitate to reach out!
Easy to set up
Easy to set up. I was Assigned a Dr within 24 hours. I received clear instructions on how to navigate my letter within my portal. Pretty straight forward.
30 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your feedback! 😊 We're glad to hear that the setup was easy, you were connected with a doctor quickly, and the instructions were clear and straightforward. It's great to know your experience navigating the portal and accessing your letter was smooth. If you ever need anything else, we’re just a message away!
Linus my PSD
Working with certapet was not only easy but very thorough and thoughtful. If you need to take your animal with you in order to feel good, be good and do good, certapet will help you get there. Thank you certapet! You have made my life so much easier and much less anxious.
25 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your kind words! We’re truly glad to hear the process felt both easy and thoughtful. It means a lot to know we could help make life a little calmer and more manageable for you. Wishing you and your companion all the best and we are here for you if you need anything else!
Very thorough and appreciated that this…
Very thorough and appreciated that this was not just an ESA mill, and you were properly vetted by professional
25 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for the kind feedback. We’re glad the experience felt thorough and professional; that’s exactly what we aim for. We appreciate your support!
CertaPet’s the best
The service at CertaPet was fast, knowledgeable and convenient. Thanks, CertaPet
23 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your kind words! We’re so happy to hear that you found the service fast, knowledgeable, and convenient—that’s exactly what we aim for. We truly appreciate your trust in CertaPet!
Resposta da Certapet
Thank you for your feedback! We're happy to know your experience met your expectations, and we look forward to helping again in the future.
Tracy was so helpful and sweet during…
Tracy was so helpful and sweet during our conversation. The entire process for Certpet was a breeze and very stress free. Thank you to everyone for helping me.
19 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your kind words! We're thrilled to hear that Tracy made your experience smooth and stress-free. Our team takes pride in making the Certpet process as seamless as possible, and it's wonderful to know that it showed. We truly appreciate your trust in us and are always here if you need anything in the future!
You made the certification simple and…
You made the certification simple and easy to understand. Therapist was great and very thorough
17 de junho de 2025
Opinião espontânea
Resposta da Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process simple and easy to follow. Our therapists are dedicated to being thorough and supportive, so it’s wonderful to know that stood out in your experience. We're grateful you chose us and are always here if you need anything in the future!
She has always being amazing n very…
She has always being amazing n very understanding to my problems and how I feel . Makes me feel secure and safe at all the time. Thank you for your soothing voice and kindness.
14 de junho de 2025
Opinião espontânea
Resposta da Certapet
Hello Karla,
Thank you so much for your kind words! We’re truly grateful to hear that you’ve felt supported, safe, and understood — that’s exactly what we strive for in every session.
We’ll be sure to pass your message along to your therapist — your appreciation means the world. It’s a privilege to be part of your journey, and we’re always here for you.
Very smooth process!
12 de junho de 2025
Opinião espontânea
Resposta da Certapet
Hello Serina,
Thank you so much for your review! We’re thrilled to hear the process was smooth for you — that’s exactly what we aim for.
If you ever need anything or have questions along the way, we’re just a message away.
Resposta da Certapet
Hello Kathy,
Thank you for taking the time to share your feedback! We’re proud to have a team that’s committed to professionalism and care, and it’s wonderful to hear that it came through in your experience.
We’re here whenever you need us!
Very professional which was my main…
Very professional which was my main concern.
Therapist was patient and understanding.
Good experience
23 de maio de 2025
Opinião espontânea
Resposta da Certapet
Hello Mario,
Thank you for sharing your experience! We’re so happy to hear that you felt supported and in good hands, especially since professionalism was important to you.
It’s great to know your therapist was patient and understanding. That’s exactly the kind of care we strive to provide every day.
We appreciate your trust and look forward to being here if you ever need us again.
Certapet helped me to get the ESA…
Certapet helped me to get the ESA letter with a few simple steps. I am helpful for their support and knowledge in this area.
5 de maio de 2025
Opinião espontânea
Amazing Assistance
I tried using another company and received zero support when I had pushback from my landlord. I have legitimate justification for an ESA and was looking for real help.
Certapet was awesome and the therapist I was connected with went above and beyond. So thankful for the help!!!
4 de março de 2025
Opinião espontânea
Letter I received was of no help
Letter I received was of no help. Waste of money. Then they charged me for another year with no authorization. Airlines have their policies and many won’t accept the letters you get through Certapet. I did get a refund and won’t be dealing with this business anymore.
1 de março de 2025
Opinião espontânea
Read the other one star reviews
Read the other one star reviews. Zero transparency on charges. I applied and made sure there was a refundable policy if my PSD letter was not an option. BEFORE having a consummation with the therapist, the therapist sends an email outlining that in order to hectic a psd letter you must receive therapy. Note that this information is NOT posted anywhere before you apply! In my case this isn’t useful. I’ve had a service dog for ten years trained for two. I canceled the initial consultation and was charged $5.00. Any company that tries to get you to apply without stating exactly what will be required from you and then charges you saying it’s a non refundable administrative fee is dishonest plain and simple. ZERO TRANSPARENCY. GO elsewhere
12 de janeiro de 2025
Opinião espontânea
I highly recommend Certapet
I highly recommend Certapet, the service quality was truly exceptional.
10 de agosto de 2024
Opinião espontânea
Resposta da Certapet
Thank you so much for your positive review! Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service.
Certapet is great with help
Certapet is great with help, quick responses, very reliable
29 de julho de 2024
Opinião espontânea
Resposta da Certapet
Thank you for your wonderful feedback! Woe look forward to continuing to provide invaluable support to you and your furry companion!
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