Received a polite friendly knowledgeable call in response to my network strength enquiry. About to move address & already discovered our current network provider strength is whofully inadequate. C... Ver mais
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Leia as opiniões dos outros
A curtesy from Luke being midway of my contract, resulted in being able to change from o2 to ee for a small extra amount each month. He was very helpful and my new sim card arrived within the next cou... Ver mais
Communication has been good, the switch was easy. There was a minor admin error, this was dealt with efficiently and immediately. I like dealing with a relatively small company. I haven’t spoken to a... Ver mais
A empresa respondeu
Id like to thank the customer support team, mainly Ashleigh Parton for going all out to get my number ported from sky to ee It took 4 weeks to get it done but it now finally works Great effort by... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Informações de contacto
The Stalls Shifnal Manor, TF119PB, Shifnal, Reino Unido
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,8
Excelente
335 opiniões
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so far great service
Very happy with the service and the call-back to make sure all is ok, all was explained well from Ashly.
24 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Very good at communicating what they…
Very good at communicating what they can do for you and give a very good service.
21 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon Charles,
thanks for the review, we appreciate you taking the time to leave a review
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Luca, Knowledgeable and Friendly.
Luca Di Giovanni was very helpful in helping us understand possible Phone Contracts we can use and pointing us in the right direction. Very communicative and friendly. Thanks Luca!
19 de agosto de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Good afternoon Mason,
We really appreciate you taking the time to leave a review -
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Jamie Evans
Jamie Evans, Thank you for the guidance and easy switch from my phone company to another and cheaper. Appreciated your making it a simple process. Explained everything so I understood.
17 de agosto de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Hello Sandra,
Thanks for the review, I am glad you found this a simple process and we were able to give you a better deal!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Jamie @ Chadwell Telecom
Great Company
Good,courteous, efficient service. The process was seamless. Follow up call from Ashleigh to ensure all was well.
Will recommend 🙂
14 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon Brian,
Thanks for the review, we try our hardest to ensure all customers are happy from start to finish and we offer the welcome call to introduce our service to you and double check that everything is set up exactly as you prefer.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Very helpful and very polite
Very helpful and very polite. It was nice to speak to someone, and not a machine
13 de agosto de 2026
Resposta da Chadwell Telecom
Hi Chris.
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
We take great pride in offering a personal approach to all of our lovely customers, we like to make sure that you are in the loop and have everything you need.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Resposta da Chadwell Telecom
Thanks Dave and Judy.
Thanks for the review, we hope you stay with us as long as you require, we are always happy to help.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Extremely disappointing customer…
Extremely disappointing customer service from Chadwell
I have had ongoing problems with an iPhone purchased through Chadwell which has repeatedly lost signal, dropped calls, lost service and caused problems while I have been working.
This is a business phone, so having a reliable service is essential. The problems have affected my ability to contact customers and have already had an impact on my work.
I have spent a considerable amount of time trying to get this resolved and have contacted Chadwell and Plan.com on numerous occasions. Despite explaining the problems clearly and providing details of what has been happening, I have still not received a satisfactory resolution.
Chadwell offered me an upgrade, but this would have meant entering into another lengthy contract and paying considerably more. Given the problems I have experienced with the existing service and handset, I did not feel that was a reasonable solution.
What is particularly disappointing is that I emailed Chadwell again regarding the ongoing situation and I am still waiting for a response. After everything I have already been through, I don’t think it is unreasonable to expect my complaint to at least be acknowledged and properly addressed.
The whole experience has been incredibly frustrating and time-consuming. I would have expected much better customer service and support from Chadwell.
14 de agosto de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Hi Brian,
We are over the moon that you are happy with your phone contract with us!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Amir @ Chadwell Telecom
Very good very happy does look after…
Very good very happy does look after you recommend to everyone
14 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon Darius,
We really appreciate you taking the time to leave a review - Welcome to Chadwell Telecom!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Luca @ Chadwell Telecom
Great service provider easy to talk to…
Great service provider easy to talk to and understand.😄
Very good package on my mobile phone sim only contract.
14 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Luke @ Chadwell Telecom
Chadwell made the whole process of switching from 3 to EE very straightforward
Simple
Stress free
Efficient
13 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Marco @ Chadwell Telecom
Impressed
At first I was hesitant as my online search resulted in a phone call from Chadwell Telecom, however Ben was extremely helpful in finding me a really good deal for the poor signal area I live in. Much cheaper and with more data than my current provider
11 de agosto de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell Telecom
Ashleigh is extremely helpful and kind
Ashleigh is extremely helpful and kind, and has made any issues I’ve dealt with feel safer with her care
11 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Easy to move to new provider
Easy to move to new provider. Kept in contact through process
7 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,.
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Unfortunately for a telecom company…
Unfortunately for a telecom company that find hard to communicate with customers.
They don't call back when say they will. they try but can never resolve issues.
They send emails on the last 5 minutes of their working day. and Plan that they sell is about the same.
AVOID at all Costs
6 de junho de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Good afternoon Vince,
Firstly, thanks for taking the time to leave a review. We appreciate all feedback, as the positives show what we are doing correctly, and the negatives teach us how to improve.
Whilst less-than-perfect reviews is not something we aim for, they do happen from time to time & give us the opportunity to investigate why customers have been unhappy with our service & put in remedies to address them - where needed.
Having reviewed all communications between yourself and our team over the past couple of years that you have been a customer, we have concluded that we have gone above and beyond what would be deemed good customer service to address your issues - namely network coverage, which is beyond our control - none the resolutions we offered seemed to be satisfactory to you to conclude this.
Furthermore there are several instances of voice recorded conversations where inappropriate language has been used towards our female staff from yourself, which as you are aware caused great distress to them. None of which has been mentioned in your review.
In addition to this - to draw a line under the matter - Chadwell Telecom will be paying your early termination fees to allow you to move your service to another provider - free of cost to yourself contrary to your contract T’s & C's - again not mentioned in your review.
We wish to thank you for your review - but felt prudent to add some clarity from our side
Kindest regards,
Chadwell Telecom
Lovely company with office in UK and personal service
UK business with helpful staff and sound advice. Nice knowing the contact numbers are for people in the UK and not call centres abroad.
Great company.
5 de agosto de 2026
Resposta da Chadwell Telecom
Hi Mark,
We really appreciate you taking the time to leave such a great review, It is great to hear that you are happy so far and as I said on the welcome call, feel free to call us anytime for advice throughout your contract with us.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
I would not recommend Chadwell based on…
I would not recommend Chadwell based on my experience.
I have been dealing with a faulty phone and ongoing service issues for months. My phone is essential for my job, yet I have repeatedly been left without a reliable signal, missed business opportunities and lost income because clients were unable to contact me.
What has been most disappointing is the lack of accountability. I have spent weeks being passed between Chadwell, the network provider and the manufacturer, with no one taking ownership of resolving the problem. As a customer, it shouldn’t be my job to chase multiple companies for a solution.
The only option I was offered was to take out a new contract with a new handset, meaning I would have to commit to paying even more despite already receiving a faulty device and poor service. That is simply not an acceptable resolution.
The whole experience has been incredibly stressful and time-consuming. If you rely on your phone for work, I would urge you to think carefully before choosing Chadwell. When things go wrong, the level of customer support has fallen well below what I expected.
5 de agosto de 2026
Opinião espontânea
Resposta da Chadwell Telecom
Hi Tariq,
We really appreciate you taking the time to leave a review,
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
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