Char-Broil Europe GmbH  Opiniões 136

God service
Pga. En fejl i et produkt, erstatter de med et nyt produkt, og hjælper hele vejen.

Anbefaler dette til alle

God service.

Great after service care. My igniter stopped working, long after the warranty expired. However, due to the fact that I couldn't get a replacement part ordered in Spain, they agreed to send me one for free from HQ. Super quick and professional responses as well.

Shoutout to Christoph.

I bought CharBroil Smart-E back in April this year, used it twice and the third time it would not switch on. So I contacted Appliance Direct (our supplier) who directed us to CharBroil website for warranty claim. After asking us to take lots of pictures of diagnosis, they have sent us 3 separate parts over 3 separate occasions. None of the parts fixed the problem. I then requested for a new replacement, CharBroil told us to contact Appliance Direct, and now Appliance Direct told us that they have left it with CharBroil senior technical team. Each reply from CharBroil when I chased us is very standard:

"...As soon as this is sorted out, we will contact you and appliances direct both...."

Each party seems to have "slippery shoulder" and I have not had any confirmation from CharBroil to date, assuming it is now solely CharBroil's decision? This claim was initiated since 12/8 and summer has come and gone. I am extremely disappointed with what I thought was a good German brand. Come on, how can such a good brand fail after 2 uses?! They're not cheap! And they seem to be reluctant to deal with warranty claim?

Only if I have read Trust Pilot reviews first, I would have never spent so much money on such a rubbish brand! Never go near CharBroil!!

Nu har jeg i 2 år prøvet at få en reservdel det er ikke lykkedes endnu så jeg opgiver skifter til en weber

Char Broil er uden tvivl et ringe produkt. Selv med rengøring, vedligeholdelse og udskiftning af dele, holder produktet ikke ret lang tid. Det er en dyr engangsgrill. Køb alt andet end Char Broil.

Excellent customer service and experience. The igniter on my char-broil BBQ stopped working after 11 months and a replacement is being sent.

Næste umuligt at finde reservedele til en charbroil.

Jeg har bestilt reservedele til en grill og på hjemmesiden fået bekræftet at ordren er modtaget og at der sendes en mail til min adresse. Da jeg ikke har modtaget en mail vil jeg gerne i kontakt med firmaet, men uanset hvad jeg taster ind i deres kontakt info, så lykkes det ikke. De er umulige at få fat på. Desuden er flere af deres produkter udsolgte. Jeg er virkelig skuffet

Jeg købte 3 brændere fra din side i Danmark, som ikke passede til min grillmodel. Jeg sendte dem tilbage til adressen på siden, hvilken adresse viste sig at være ugyldig, fordi du var flyttet. Jeg har modtaget en anden adresse fra dig Slåenvej 1, 8930 Randers, som heller ikke matcher den, der er angivet på siden, som er - Charbroil C/O Skanlog Logistikparken 1
8220 Brabrand
sendte varen tilbage til dig 2 gange på min regning, selvom det var din skyld, det svarer til næsten halvdelen af brændernes værdi, det er latterligt!!!

Købte en Char-Broil Professional med 4 brændere som erstatning for min gode gamle kul kuglegrill. Trods lidt skepsis over nu at have fået en gasgrill er jeg blevet super glad for min Char-Broil grill. Jeg griller meget mere nu end jeg nogensinde har gjort. Grillen laver god jævn varme.
Oplevede desværre at den grill jeg fik, havde en mindre defekt. Dette blev dog lynhurtigt udbedret af Char-Broil kundeservice. Er meget tilfreds.

Char broil 440 gas to coal. 4,5 time om at samle den 1,5 time i tlf for at se om fejl kunne udbedres , og konstatere dels manglede der skruer og forkert adapter. Fik efter 1,5 uge delene. Ingen af adaptere kan stadig passe på 5 kg gas, manometer viser halv fuld trods flaske er helt fuld. Sudeplade virker ikke, kan kun tænde med lighter, testede blot . Tænder kan aldrig ikke udskiftes iht fabrikant. Vil ikke anbefale dette produkt, Davidsen krediterer alle udgifter. Men brand ærgerligt at bruge snart en hel dag og tro man skulle grille i ferien og det kunne jeg så ikke. At en sliddel ikke kan skiftes er dårligt design, men at den ikke engang virker fra ny af er no go. Iøvrigt stinker det af gas og har nu forsøgt med to regulatorer og får afvide det nok er gas flaske der er problem har forsøgt med to den eneuksn ingen regulstor gå på den andens lugter af gas når den er på. Virker fint på anden grill med anden regulator
Dog har kundeservice været forstående og venlige i går men vedkommende i dag var uforskammet og klappede rør på.

Under transport af min nyerhvervede, men brugte Char-Broil grill, mistede jeg nogle specielle skruer.
Char-Broil sendte mig et ny sæt skruer uden beregning.
En fantastisk service, som jeg takker mange gange for.

Purchased a top of the range BBQ from Downtown Grantham. The battery pack for the light up gas knobs broke. Contacted Char-Broil who agreed to send a replacement but then a few weeks later they now want ID before sending. The after sales service is very poor and I wouldn’t recommend this compass as if the equipment breaks you are on your own.

Har oprettet en sag omkring en defekt regulator, som fra charbroils side er indrømmet som produktionsfejl.
De skrev tilbage d. 14/5 at de ville sende en ny. Har stadig ikke modtaget den og kan heller ikke få vist ordrenummeret på deres hjemmeside. Der står at det ikke eksisterer . Har rykket for den 3 gange. Den første gang d. 27/5 svarede de at de havde haft problemer med lageret, men at den skulle blive sendt i løbet af ugen.
De to andre rykkerer har de ikke svaret på.

Det er mig ubegribeligt at man ikke har riste på lager til nærmest hele sit sortiment - Har ventet hele juni, og dd. (9 Juli) stadig ingen riste - kan godt forstå der sælges mange efter som at de ruster som ingen ting, men hvor svært kan det være? mon jeg kommer til at grille denne sommer?

Umulig og dårlig kundeservice!

De er dagevis om at vende retur og man skal rykke for svar.
Når de så endelig svarer henviser de til at man kan købe nye dele på deres hjemmeside (i dette tilfælde grill riste til en 4400) de har bare ikke varen og erstatningssagen har de så heller ikke 😡 Så umuligt at få at vide om man kan få nye riste overhovedet.

Irriterende man har brugt penge på et skod produkt der ruster op og som man ikke kan få nye dele til åbenbart.

Køber aldrig charbroil mere!

Den værste kundeservice!

Købte en grill i start april med en defekt del. Oprettede straks en sag hos charbroils kundeservice, og selvom jeg har rykket 5 gange er de ikke vendt retur. Fuldkommen vanvittigt dårlig kundeserice.

0 stjerner

Two years ago I had back surgery and could no longer move my heavy 15-year old gas grill with the propane tank attached so I started looking for a smaller grill with wheels and was thrilled to see the new Char Broil Edge grill that was smaller, had large wheels and two side wings that could be raised or lowered as needed. I looked into the cost, which was not cheap at $700, but when I called Char Broil I was told that if I had to buy every part I would never spent more than $125. I was hooked and bought myself a new grill. I used it three times that summer. Last year I used it five times, which is a lot considering we are older, retired and eat out often.

Six weeks ago I had my husband pull the grill out from against the patio wall so I could heat it up and make a quick lunch. As soon as I plugged it in the circuit breaker on our GFI outlet popped over and over so I gave up and cooked on the stove. My husband moved the grill into the garage and plugged it into the GFI outlet we use all the time for our sump pump and as soon as he turned the grill on sparks shot up past his face and he saw a hole in the in the heating element.

I have been calling Char Broil every 7-10 days to check on what to do. I was assigned a case number and then told that my case had been moved up to the Engineering unit. Of course, my warranty was now expired. Finally yesterday I spoke with a woman who kept putting me on hold while she spoke with one of her supervisors – why she could not just connect me with her supervisor was puzzling but I sat on hold for more than 30 minutes. The final conclusion is that I would have to purchase a new heating element for $119.99 and a new controller for $38.99 – for a total of $158.98 – she told me my total with shipping and taxes would be $196.81, but she said that she could offer me free shipping for today only which would reduce the total by $24.95 and make the new grand total $170.11.
I told her how long I have had my grill and how little it has been used and how frustrated and disappointed I was that this was the best they could offer. I then asked her what I would need to do if I purchased these two items and they did not fix the problem and she wanted to put me on hold yet again to speak with her elusive supervisor so he could tell her what to say.

We have now decided to research a different grill and buy a new grill and start over and I feel certain we will not be investing in a Char Broil brand grill since they do not stand by their products by producing quality items.

I am so disappointed with this experience and hope that it does happen to others.

Det anbefales på det kraftigste til ikke at købe det bras. Fortryder så meget jeg har gjort det. Den kan ikke varme ordentlig op, og udstyret man kan tilkøbe så som grillspyd er billigt men virker ikke særlig godt

I bought a Char Broil 4 burner Gas 2 Coal BBQ in 2021. I live in the UK. Also bought the Char Broil waterproof cover due to our frequently damp climate! On the whole it has worked ok and is good for cooking for large families. It was extremely time consuming to put together and is not as solid as some other machines in this price range. While putting it together I noticed that the drip plate was bolted in and could not be removed for cleaning. A small pot hooked underneath was the only means of removing grease and I suspected this might cause issues.
Three years on and the grease plate has completely rotted leaving large holes that allow grease etc to leak into the inside of the machine.
I contacted Char Broil UK for advice and was immediately told that a) I was no longer in warranty and b) it was my fault for not 'airing' the BBQ sufficiently. They were extremely unhelpful and very quick to point the finger of blame directly at me. I believe the issue with the drip plate is a clear design fault and anyone living in a northern European climate will experience the same issue no matter how much 'airing' you give it. The plate is made of thin stainless steel and is clearly not up to the task.
Therefore sadly I cannot recommend this product. At over £600 plus accessories it is now in a sorry state after only three years and has not proved to be up to the task. Coupled with the unhelpfulness of Char Broil UK I suggest looking elsewhere for a more robust machine.