Cheapflyshop Opiniões 

Resposta da Cheapflyshop

Há 5 dias

Dear Customer,

Thank you for taking the time to share your feedback.

We are pleased to hear that Scott provided you with patient, attentive, and dedicated assistance, and that he was able to support you throughout the booking process by carefully reviewing the available options and accommodating your specific requirements. We will certainly share your kind comments with Scott and the wider team, as recognition of excellent customer service is very important to us.

At the same time, we are sorry to learn that your overall impression of CheapFlyShop did not meet your expectations. Customer satisfaction is extremely important to us, and we take all feedback seriously as it helps us review and improve our services.

If there are any specific concerns regarding your experience with our company that remain unresolved, we would welcome the opportunity to review them further. Please feel free to contact our Feedback Team directly with your booking reference number (starting with CFS), and we will investigate the matter and work towards the best possible resolution.

Thank you once again for acknowledging Scott’s efforts, and we appreciate the opportunity to assist you.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Paul,

Thank you for taking the time to share your feedback.

We are pleased to hear that you found Scott helpful and that he was able to assist you with your travel requirements. We truly appreciate your kind words and will be sure to share your positive feedback with Scott and the team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Donna,

Thank you for sharing your positive feedback.

We are delighted to hear that you found the booking process easy and received great service from Eloina. We truly appreciate your kind words and will be sure to share your feedback with Eloina and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Chris,

Thank you, Chris, for taking the time to provide such detailed and thoughtful feedback.

We are pleased to hear that Anna remained calm, patient, and professional while explaining the situation and assisting you with the available flight options. We will certainly share your kind comments with Anna, as we know she will appreciate your recognition of her efforts.

We are sorry, however, that the booking process and the outcome left you uncertain about our service. We understand that this can be particularly frustrating when you are expecting a selected flight to remain available.

Please note that some of the fares displayed through our service are highly discounted and subject to live airline/consolidator inventory. Availability and pricing can change until the reservation has been successfully confirmed and the e-ticket has been issued. This can be particularly relevant when travel is being arranged close to the departure date, when seat availability may be more limited.

We appreciate that this process may not be familiar to everyone, and we are grateful for your understanding while Anna worked through the available alternatives with you.

Thank you again for your feedback and for recognising Anna's excellent customer service. We value your comments and will use them to help us improve the clarity of our booking process for future customers.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Kea,

Thank you for taking the time to share your positive feedback.

We are delighted to hear that Dean provided you with excellent customer service and was able to assist you effectively. We truly appreciate your kind words and will be sure to share your feedback with Dean and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Annie,

Dear Customer,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns regarding the fare availability and the amount initially processed.

We would like to investigate the circumstances of your booking properly; however, we are currently unable to locate any booking record using the information provided in your review. Without the relevant booking details, we are unable to verify the fare quoted, the booking status, the subsequent fare offered, or the payment and reversal associated with the transaction.

We therefore kindly request that you provide your booking reference number starting with “CFSAU” so that our team can locate the correct reservation and review the matter in detail.

Once we receive the booking reference, we can review the booking history, including the fare selected, the availability at the time of processing, any communication regarding the fare, and the status of the payment/reversal. This will allow us to provide you with a clear and accurate response based on the booking records rather than making assumptions from the information contained in the review.

We also note your comment that the amount was eventually returned to you. Nevertheless, we would be happy to review the complete booking record to understand what occurred and address any remaining concerns you may have.

Please share your CFSAU booking reference number through Trustpilot or contact our customer service team with the reference, and we will be pleased to investigate the matter and assist you further.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Jatin,

Thank you for taking the time to share your feedback.

We are very pleased to hear that our team was able to assist you during a difficult situation and provide the support you needed. We truly appreciate your kind words and are glad we could help make things easier for you.

Your appreciation means a great deal to us, and we will be sure to share your feedback with the team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Ashden,

Thank you for your wonderful feedback!

We are delighted to hear that you received great service from our team. Your kind words are truly appreciated and motivate us to continue providing helpful and reliable assistance to our customers.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Eleuterio,

Thank you for taking the time to share your kind feedback.

We are delighted to hear that Mr. Raul Brown provided you with supportive and kind assistance. We truly appreciate you recognising his efforts and will be sure to share your lovely comments with Raul and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Ranjit,

Thank you for taking the time to share your detailed feedback.

We are delighted to hear that Scott provided you with professional, calm, and clear assistance. It is particularly pleasing to know that he listened to your concerns, explained the available options precisely, and helped you find a suitable way forward.

We are sorry to hear that your previous interaction did not meet the standard of service you expected, particularly regarding the call being disconnected. We take such feedback seriously and will ensure your comments are shared with the relevant team for review and improvement.

We greatly appreciate your recognition of Scott’s professionalism and straightforward approach. We will certainly pass your kind feedback on to him, as we are sure he will be pleased to know that his assistance made a positive difference.

Thank you for choosing CheapFlyShop, and we look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Jasmine,

Thank you for taking the time to share your feedback.

We are delighted to hear that Scott was very helpful and assisted you with arranging your flights. We truly appreciate your kind words and will be sure to share your feedback with Scott and the team.

We understand how important it is to have confidence in your travel arrangements, particularly when you have a specific date of travel. Please be assured that once your reservation has been successfully confirmed and the e-tickets have been issued, your flight details will be reflected in the confirmed booking documentation.

Thank you again for choosing CheapFlyShop and for recognising Scott’s efforts. We wish you a pleasant journey and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Michelle,

Thank you for taking the time to share your feedback.

We are pleased to hear that Jack was able to assist you in resolving your concern and provided calm, clear, and informative support throughout the conversation. We understand that travel terms and conditions can sometimes be overlooked during the booking process, and we are glad that Jack was able to explain the relevant details and help put your mind at ease.

We truly appreciate your recognition of Jack’s professionalism and patience. We will be sure to share your kind feedback with him and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Geeta,

Thank you for taking the time to share your feedback.

We are delighted to hear that Anuj was really helpful and provided you with the assistance you needed. We truly appreciate your kind words and will be sure to share your feedback with Anuj and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Rishi,

Thank you for taking the time to share your feedback.

We are pleased to hear that Jeff assisted you with your ticketing and that you received your tickets successfully. We truly appreciate you choosing CheapFlyShop and recognising Jeff’s efforts.

We will be sure to share your feedback with Jeff and the wider team. We wish you a pleasant journey and look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Nicole,

Thank you for taking the time to share your feedback.

We understand that it can be disappointing when the originally requested flight is no longer available for confirmation. Airline fares and seat availability are based on live inventory and can change before a reservation is successfully confirmed and ticketed.

We are pleased, however, that our team was able to work with you to identify an alternative flight and provide a suitable solution for your travel requirements. We appreciate your patience and understanding throughout the process.

Thank you for choosing CheapFlyShop, and we wish you a safe and pleasant journey.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Jenny,

Thank you for taking the time to share your feedback.

We are delighted to hear that Raul Brown was able to assist you and arrange a suitable flight after you experienced some issues with your booking. We truly appreciate your patience and are pleased that Raul was able to provide the support and assistance you needed.

We will certainly share your kind words with Raul and the wider team, as recognition of our team members’ efforts is greatly appreciated.

Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Doris,

Thank you for sharing your feedback. We are sorry to learn that you were dissatisfied with your experience.

As per the booking record, you were looking to secure one of the most discounted online fares available through our website. These promotional fares are subject to the airline’s live seat availability and inventory at the time of booking and are not considered confirmed until the fare is successfully secured and the ticket has been issued.

We understand your concern regarding the discussion around the passenger’s middle name. However, as the booking had not been successfully ticketed, the fare remained subject to availability and could not be guaranteed. Unfortunately, we were subsequently unable to secure the quoted fare due to the applicable availability/inventory, and the booking could therefore not be confirmed at that price.

We would also like to clarify that the full amount paid has already been reversed to the same mode of payment used for the transaction. There has been no retention of the funds in relation to the unsuccessful booking.

We appreciate your feedback and regret any misunderstanding regarding the fare availability and ticketing process. Our intention is always to provide the best available fare based on the live inventory at the time of booking.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Asif,

Thank you for sharing your positive feedback.

We are delighted to hear that Jenny was able to resolve your issue quickly and that Mr. Ajay was also helpful throughout the process. It is wonderful to know that you are happy with the outcome.

We truly appreciate you recognising the efforts of both Jenny and Ajay. We will be sure to share your kind words with them and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Antonio,

Thank you for sharing your positive feedback.

We are delighted to hear that Spencer provided you with good service and assisted you with your booking. We truly appreciate your kind words and will be sure to share your feedback with Spencer and the wider team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Resposta da Cheapflyshop

Há 5 dias

Dear Ghulam,

Thank you for taking the time to share your feedback.

We are delighted to hear that you found our service very helpful. We truly appreciate your kind words and will be sure to share your positive feedback with our team.

Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department