ChefSupplies.ca Opiniões 367

I had a slow start this order as one of the items I wanted was on back order. After a few emails we were able to find a suitable substitute blade set that fit the shredder. We haven't used it yet but have attached it to our mixer and run it to see how it went. The housing for the blades is nice and sturdy so I hope that it does the job of shredding tons of cheese for the summer at a children's camp. Thank you for your assistance and the great value that we got for our money.

I had good contact with the company, but the colour I wanted was not in stock, so it took a month to get delivery. I paid for it with "shop" , however it was quite difficult to track using their app. Not a big fan of that.

I recently placed an order with your company, which included an oven and several other items. I would like to bring to your attention a serious issue regarding the 10% coupon I used during the checkout process.
I had attached a valid 10% off coupon, and your website reflected this clearly throughout the entire ordering process — from placing items in the cart to final payment. The shipping was shown as free, and the total price included the 10% discount, which I confirmed before completing the payment.
However, I received a phone call shortly after, informing me that I had to pay for the shipping separately. I was extremely surprised by this, but chose not to argue as I didn’t want it to ruin my day. I paid the delivery fee, but I feel the need to express my disappointment.
Nowhere on your website or in the coupon terms did it state that using the 10% coupon would disqualify me from free shipping. In fact, your website clearly states that orders over $149 qualify for free shipping. This feels misleading and gives the impression that the promotion was used merely as a tactic to attract customers.
If you check my order history, you’ll see that I originally placed an order and then canceled it — simply because I forgot to apply the coupon. Unfortunately, the cancellation process was just as frustrating. I received very delayed responses via email, and when I called, your staff didn’t ask for my name, order details, or what items I was trying to cancel. I didn’t even receive a confirmation number for the cancellation and had to follow up multiple times myself.
Though I assume the refund was processed correctly, it still reflects poor customer service. I didn’t choose your site because it was the cheapest — I chose it because I believed your company to be a trustworthy and reputable business. When I received the 10% coupon, it felt like a good opportunity to make a purchase, but in the end, it feels like I simply wasted my time.
I would like to formally lodge a complaint regarding your service, and I intend to share this experience in detail through reviews on Google and other platforms, along with the lowest possible rating.
I hope you will take this feedback seriously to ensure that future customers do not experience the same frustration. I understand that your team works hard, but based on my personal experience, the service was extremely disappointing.
Thank you for your attention.

The handle of the oven was very loose and shaking a lot.

Left a message through their online message system twice to ask a question. No response.

Excellent knife true sharp how always you waiting to be in global knife, beautiful design and the weight in the hand it’s perfect. The shipping was pretty fast and everything came in perfect order.

This scoop is so ergonomically easy to use. Great for anyone with hand mobility issues. Ease of motion and great mini size for mini meatballs!

I had never heard of ChefSupplies before. I wanted to replace a pan I warped (oops!) but was looking for a Canadian retailer to buy from. ChefSupplies came up in my search and I’m glad they did! The pricing was competitive with US chain stores and Amazon, and the delivery time was shorter. My order was even packed using recyclable packaging. I would definitely order from them again.

Horrible experience...received a defective John Boos wood chopping board with a chip in the board. Took over 2 weeks to get this refunded which should take a few days. Had to constantly follow up to ensure they received my return and the process to get the refund.
No customer service at all.

Absolutely no commitment on delivery
Received items after two months when while ordering shows will ship in 3 to 4 days
Wrong advertisement on website and making people fool
There was no option other than waiting until we got on 10 may finally the items

have not recieved order after 6 weeks from ordering. although i have paid for it-no communication from company. tracking is difficult.

Amazing coffee - my last pot same brand lasted for about 20 years. The pot on this one is a bit heavier and glass inside, but it's fine keeps coffee hot for a long time. Very quick shipping!

Purchased a pizza oven cover and told it would be delivered in 2-3 days??!?!...then over a week later I needed to pick it up at the warehouse and still had to wait over 1/2 hr to receive it as the warehouse staff didn't know where it was. Poor communication and delivery options.

This Zwilling meat cleaver has just the right weight and grip for our meat prep.

Demeyere! I have been purchasing this brand for years & found it to be exceptional in cooking, cleaning, handling, & appearance. Much better than the popular American brand competition. Although similar in appearance & materials used, the manufacturing design is superior in many ways. One detail being, no rivets used as a potential for grime build up. For me, details count.

Fair price, quick shipping, items arrived in perfect condition.

I placed an order early April, two weeks later I got contacted by some Jenny from customer service, saying my items were found in Spain, and it would cost 700$ extra to get them shipped to my address, my itmes appeard available and ready to ship in 2 or 3 days, I told her I was not going to pay that amount, it was more than the double of the total of my invoice. She hung up and automaticly canceled the order.

We ordered a Kool.It fridge and it arrived on time and intact...very well packed and we love it

Great sale on a great knife, easy ordering, shipped fast.

Fanastic knife block . The weight and sharpness and effciency of the knives are perfect . Easy to work with and are a great addtion to a kitchen . The easy of oridering and quick delivery from ChefSupplies.ca was top class.

Great service. Order came very quickly.
My Mockmill 100 is great!!!