ChefSupplies.ca Opiniões 367

I ordered 4 cutting boards however, only 3 were in the package that was delivered. I engaged with the online chat & was instructed to take photos of what had arrived & send them to Chefsupply. The response was “to wait patiently for staff to check with the warehouse team & for them to investigate “. That was over a week ago. Yesterday I sent another email asking for an update & have not received a response as yet.

*Update: After waiting for over 2 weeks with no response to any of my emails I tried calling the company. This too was not easy however, I did eventually reach the staff person that had received my emails. After yet another full explanation for my call I did receive a credit for the board that was missing from my order.

I had a very disappointing experience with this company.
• They shipped an order that I cancelled within 7 minutes of placing it, after I realized the products were toxic
• Without my knowledge or consent, they enrolled me into a membership.
• When I asked for a refund, I was misled into believing it was returned to my credit card, but later found out it was quietly placed as store credit. This was only disclosed after I questioned it.
• To make matters worse, they falsely claimed I had opened an unwanted box, which is untrue.

These tactics feel dishonest and unprofessional. Customers deserve transparency and respect, not misleading practices. I will be going through the hassle of filing a complaint with the consumer protection BC/ON, Better Business Bureau, and I strongly suggest anyone with similar experiences do the same.

In my personal opinion, this company operates in an extremely deceptive way. They used to run under the name CookStore.ca, which, according to numerous online reviews, had a long history of complaints — orders never delivered, refunds refused, wrong or damaged products sent. Then, without warning, they shut down, stopped shipping, and reappeared under the new name ChefSupplies.ca.

CBC REPORTS: "What happened to CookStore.ca? Company gets flurry of complaints before going offline" (January 2023)
"abruptly shut down, leaving behind a trail of customers who feel they've been burned"
"Many customers said their accounts were charged hundreds on orders that never arrived"
"Customers upset and left with zero answers"

In my own case, their advertised “price match” was worthless — they flat-out refused my request. The “10% discount” coupon turned out to be misleading; it applied just $10 off, not 10% as I reasonably expected. I was also under the impression I needed to place the order first to request the price match — which, in hindsight, feels like a trap.

I CANCELED MY ORDER, THEY CONFIRMED, BUT STILL SHIPPED THE ITEM THE NEXT WEEK. Then they pretended they tried to cancel, but it was "too late". I believe this was misleading, because I sent my cancellation request literally TWO MINUTES after placing my order. They read and replied to my cancellation request, saying I would get a refund in 1-2 business days. But they still shipped my order the next week. It appears deliberate to me. Based on email read notifications, they have read my cancellation request email many times before shipping the order. I found many reviews reporting canceled orders shipped days or weeks later, suggesting a possible pattern.

BOTTOM LINE: In my opinion, this company is dishonest and has a very questionable track record. It seems they prioritize taking customers' money over providing good service.

This is my personal opinion, based on my actual experience, and is shared in good faith to inform others.

I should have bought this a long time ago!
I made cherry cobbler with the fresh cherries I de-pitted. 100% recommend!

Ordered two items an 8 inch and 12 inch fry pans. The 8 inch was great but the 12 inch was the wrong fry pan and to return it. Still waiting for the 12 inch fry pan I ordered.

Couldn't verify my return and after month said that never received it. terrible service, customer support answer once a week. Do not recommend to use their services if dont want to dispute your return with a bank.

These knives are not a gimmick. I have a bunch of them and they hold their edge for months when looked after.

They do no honour their promo codes. I was on Couponbirds getting a valid promo code for Chef Supplies and was given a code of HEAT15. They were even showing a snap shots example from Chef Supplies website for an item with a base cost of $79.99. The promo code did not work so from Chef Supplies website I clicked to speak to an agent and was then told that it was only applicable for a minimum purchase of $300.00 plus only. My item had a value of $153.00. I get it that some company's can put a restriction on their promo codes but nowhere did this $300.00 minimum purchase show up as a restriction. Chef Supply did send all of their info to Couponbirds plus they were even showing a snapshot example for an item with a value of $79.99. So if Chef Supply failed to send the complete info to Couponirds it is for them to rectify the error with them and honour their mistake and not taka a "to bad,so sad" attitude with the client and simply brush them off! The agent copy pasted their purchase policy in the small print and again there was no mention about a minimum purchase and irronically it even directed the client to go to Couponbirds for a promo code!!

Quality and speedy delivery

Received on time with no problems.excellent experience with previous toaster

I love my new JuraE8. It’s just great quality and easy to use. The shipping from here was timely and my machine arrived in great condition

Absolute garbage customer service. The piece of equipment was ordered almost two months ago and were told it was shipped two weeks ago. Still have not received the item. Will never spend almost 10K or deal with this company again! Buyers, be aware.... They state it ships in one to two days, do not fall for it!

Good service, great knife. Delivery came through quickly. The Victorinox 8" chefs knife is well worth the investment. This is my second one. Now I have two and that's very beneficial to me.

The website says 4-5days shipping and it’s up to 2 weeks now I haven’t received my package. Contacted customer service several times, they are responsive but nothing done to fast track my delivery. I’m hoping it gets here soon as I need it urgently. Not sure I’ll be purchasing from this source again. This might change when I get my product and it’s worth the wait.

Processing of the order was incredibly slow. When Items were delivered the boxes were damaged. We contacted the company to return the product as they were not as described and were told there would be a 20- 30 % restocking fee as well as we were responsible for the cost associated with the return. Communication was slow with this company and I highly recommend shopping elsewhere.

Ordered a product that was in stock, was charged on the company credit card and over a month later had still not received the order. Unable to talk to anyone, contact is through email and that is poor at best. Finally received one of the two ordered items and am going through the same challenge of reaching them to correct the issue.

I am really enjoying my new Staub - 5.5 QT Round Cocotte in White Truffle. It’s a piece of art that sits on my range making it easily accessible for so many cooking opportunities. Package came quickly and safely. Price was better than most.

The biggest frustration with this company is the false advertising of something being ready to ship. Do not believe the green check mark. When you order a product that is ready to ship but it doesn't actual ship until 11 days later. So when you see on the website it's in stock and ready to ship but then they send an email 11 days later saying : Unfortunately we did not receive the confirmation of the product being ready to ship until June 5. This is horrible customer service. I would not purchase from you again.

I am writing to express my extreme disappointment with the service I received regarding a recent freezer order on May 15th. I placed an order for two freezers with the expectation of delivery within 2 business days, as advertised. Shipping method Free Shipping (1-2 days) However, the delivery took significantly longer and was plagued with issues:
* Eight business days after placing the order, I contacted Chef Supplies to inquire about the delivery and was informed that there was no information available, as the items were being shipped from the USA. This international origin was not disclosed at the time of purchase, which contradicts the initial 5-business-day delivery estimate.
* A few days later, I received a call stating that the delivery would occur on Wednesday, June 4th, 2025, the day before I urgently needed the freezers for an event. Despite this confirmation, no delivery arrived.
* Upon calling again on Wednesday evening, I was assured that delivery would take place on Thursday, June 5th, 2025, the first day of my event. Again, the delivery did not occur.
* When I contacted Chef Supplies around 4:00 PM on Thursday, I spoke with a rude representative who stated they had no record of my delivery and could not assist me. I was also told I should be satisfied because I was not charged a delivery fee, which is unacceptable given the circumstances. I was then informed that I needed to contact the delivery company directly, a detail that was never communicated to me previously. Attempts to reach the delivery company were unsuccessful.
* On Friday, June 6th, 2025, I received another call stating that the delivery would be scheduled for Monday, June 9th, 2025, between 9:00 AM and 4:00 PM. I arranged for two staff members to be present to receive the delivery, incurring unnecessary labor costs due to the missed delivery.
* The freezers were finally delivered on Tuesday, June 10th, 2025. By this time, my event had concluded, and the freezers were no longer needed. I was forced to make alternative arrangements by borrowing equipment from other sources.

Due to the severely delayed and mismanaged delivery, the freezers are now surplus to my requirements. I am incredibly dissatisfied with the lack of communication, the inaccurate delivery timelines, the rude customer service I experienced, and the financial losses incurred as a result of this situation.

I purchased a double burner pan from this company over 4 months ago now and still haven’t received it. Contacted their customer service multiple times and have now been lied to at least 3 times about a refund and shipping my product by a person named Ricky. I thought this was reputable company, but OMG I was wrong! BUYER BEWARE and prey you don’t have an issue with your online order!!!!