Cherrydiva Opiniões 

321
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love cherrydiva. I received my first order today and I am so incredibly happy with it that I’m only going to shop with them from now on. I have always wanted a small gemstone that wasn’t a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was recommended this company by my piercer so I was confident in placing an order. I ordered lots of earrings. They arrived quickly, lovely packaging but earrings are cheap rubbish you expect to pay... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Bohemian treasure trove that ships world wide.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(321)

58 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

I love this it's so nice with that.

I love this it's so nice with that added look of bling I've been looking for something like this for ages and pleased to say I've found it and also at an affordable price and delivery was good too. I'm happy with my purchase and would highly recommend buying from this company.

13 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful cheap tacky items and the…

Awful cheap tacky items and the customer service is absolutely shocking. I emailed them saying I wasn’t happy with my item and they were very patronising. The items advertised on the website look ok , but once you get your order the item is about 20 times smaller and so tacky. Would definitely not recommend this website. Avoid.

15 de janeiro de 2026
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Tracy.

As we explained to you in our email conversation, the product that you were showing us in the screenshot that you thought that you had purchased was a different product to the one that you had actually purchased and received. We pointed this out to you however you refused to acknowledge this, despite us providing you with the links to both products and your order confirmation to show you that the correct item had indeed been shipped to you.

We do also clearly list the full product dimensions for each product on the product page.

Our returns policy is clear that we cannot accept returns on piercing jewellery that you have removed from the transparent packet, as we cannot guarantee that it has not been worn and is fit for resale.

Classificada 2 em 5 estrelas

No customer service sadly

No customer service sadly! Wrote several emails and no joy. Bought a belly bar for £25 that’s so sharp it’s pulling and attaching to all my clothes. Very dangerous as you can rip it out of your belly by getting undressed. Very disappointing no response or customer care - avoid as you will be out of pocket with a faulty item!

18 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Well so upset I have been trying to…

Well so upset I have been trying to return an item since Xmas and nobody gets back to you.still waiting I have emailed 6 times with no response .Such a shame as loved the item it was just faulty .so be careful not the best on returns .

6 de janeiro de 2026
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Joanne. I have taken a look into the issue and can see that your email has been responded to and your return request has been approved. Please check your spam folder for the approval.

Classificada 1 em 5 estrelas

Rubbish earrings and worse customer services

It took myself and a couple of other family members to get them put in as they are so fiddly. I was getting another piercing so I took them and asked the piercer to put them in and she said she’d never had more difficult ones to put in as the thread is so small. It’s like one turn to secure it. It then just falls out with any movement. I lost numerous backs in the process. I ordered longer posts and more backs / balls so I could try again. When I eventually got it in it then fell out with just minimum movement. I tried to process a return, but got a message saying it could not be returned due to being used. How could I have possibly know the issues if I didn’t try them?? The whole process has left me very frustrated and £80 out of pocket. I am not happy at all. When I finally got a reply they asked me to return the items but if there was no fault they would send them back. I wish I had read the reviews as it seems from others, they deny having things sent back! Im not going to waste my time but please don’t waste your money like I did 😢

24 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Horrendous allergic reaction to supposedly hypoallergenic

Do not buy I have had a reaction to the tragus diamante star stud...never had a reaction to any other earrings...gave the seller pics and the opportunity to refund...just came back with did I sterilise the earring and if I'm allergic to surgical steel I should have bought titanium..I have and never had any allergies..no response to the refund...very painful ear..had to get someone to get the earring out it was stuck in the swelling..never again..tried to put pictures and review on their Facebook ads but they deleted it

12 de novembro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Christine,

We would like to clarify this information as you have left a substantial amount of information out of your review.

You initially emailed us to ask what materials were used in this particular stud, as you have informed us that you have had a reaction to this particular piece (which indicates that you did not read the product information, which includes all materials used in the production of each piece of jewellery) to which we responded it was a surgical steel post, with a brass topper. This piece of jewellery is not advertised as hypoallergenic, as it contains brass.

We then stated that if you are suffering from a reaction, it is likely from the brass component of the jewellery as brass is not suitable for some people, much in the same way that gold or silver is simply unsuitable for certain people.

We suggested that titanium may be more suitable for you, as it is a hypoallergenic material.

You then became quite abusive and began swearing and threatening to sue unless you received a refund, then proceeded to send a screenshot of a google search asking if brass is suitable for piercings, which reiterates the information that we have already provided to you, which you chose to ignore.

We do strongly reiterate the importance of understanding the types of materials used in jewellery, especially when you are putting things into your body which may cause irritation.

Classificada 3 em 5 estrelas

Sent me belly bars that tarnished which…

Sent me belly bars that tarnished which clearly states they won’t tarnish, luckily refunded me and fast replies with emails which i’ll thankful for, i would buy again if the material wouldn’t tarnish

21 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bad quality, No apologies, No reply, No refund.

Bad CUSTOMER SERVICE, NO APOLOGIES,Bad QUALITY. Nose piercing was broken soon after I recieved the item and when I tried to put on my nose. Although I asked the refund and explained the condition on website form, they didn't reply. So I contacted again. Then, asked me the information again. In the middle of conversation on email, they didn't replied again, No apologies. Additionally, they said they couldn't refund to me because they already refunded to me. I was like "Are u serious?!" But I couldn't find the refund on my bank account. So I said I would give the proof of what I hadn't got refund yet. they said they sent money back and the receipt. But after all, still haven't received refund for more than 10days, received only a receipt. I felt like it was like a scam. Unbelievable experience.

8 de outubro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello there. Your refund was issued on 08/10, this will have reached your bank account within 7 days. We kindly ask that you check your account again as this refund has completed on our end.

Classificada 1 em 5 estrelas

I would not recommend this website!

I would not recommend this website. I ordered three earrings and two were faulty. When I sent them back to be refunded they refused the refund. The cartilage earrings were completely rubbish. Kept on twisting around and didn’t stay in place despite making them as tight as they could go. Another earring kept on popping open and falling off! Be wary purchasing from this shop. Very disappointing as I paid for them to be returned and are clearly not functioning earrings.

24 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

I’m in love with this piece

I’m in love with this piece! I hadn’t dared change my piercing for 2 years out of fear for the piercing hole not to be ‘ready’ but after it fell down the shower drain I ordered this next day delivery! It is such good quality, at an amazing price and I’ve had no irritation! I love the extra sparkle on the ball it’s such a lovely touch! The bar is stating I’m in love with these same width as the one I had from when I originally had my navel pierced so that was great! The bar length is slightly shorter but it’s great and much prettier. I wish I had found this website sooner as I feel there was such a lack of pretty navel pieces online.

4 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

So I’d im being totally honest

So I’d im being totally honest I panicked when they arrived I’m not a piercing person I only have my ears done from being a child and these are obviously thicker but I was absolutely gutted to think I wouldn’t be able to use these so opted to return but within the last hour decided to go ahead and try them and if they didn’t fit it would be a loss So I’d im being totally but they are absolutely beautiful !!! And will now be ordering more as the quality is stunning !!

16 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Only 1 out of 6 items delivered!

Terrible customer service!
Ordered and paid for several items but only received 1. Emailed as soon as I opened the package, been nearly a week and now saying all items were in the box.
Haven't had any proof of this!
These were for my daughter's birthday and such a shame as the one helix item is lovely!
I've paid £60 in total still waiting for them to come back to me for either a refund or if they are going to resend!

11 de setembro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Rebecca

We are currently investigating this issue and emailed you with an update yesterday, requesting some information from you.

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