Cherrydiva Opiniões 

321
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love cherrydiva. I received my first order today and I am so incredibly happy with it that I’m only going to shop with them from now on. I have always wanted a small gemstone that wasn’t a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was recommended this company by my piercer so I was confident in placing an order. I ordered lots of earrings. They arrived quickly, lovely packaging but earrings are cheap rubbish you expect to pay... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Bohemian treasure trove that ships world wide.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(321)

58 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing product

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement. I had gone for a flat piercing, so once healed, this has complimented that perfectly. I have had many a comment on how lovely it looks. It also works well for sleep

6 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible customer service

Had the jewellery 5 days and the coating had already started to come off. I emailed and they asked me to send pictures, which I did they then asked me to return the items for testing to which I asked for a free post envelope or address and I’ve had no reply.

Waste of money £40 on 3 pieces of jewellery that have all lost their coating within 5 days.

No jewellery should do this.

28 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

A simple but different piece

A simple but different piece of jewellery I bought for my tragus piercing. Once I'd gone through the stress of getting the bar through, the push in front makes it super simple. On top of that it's a really pretty piece.

28 de abril de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Kieran, thank you for your positive review, we do appreciate that some of the smaller studs may be a little fiddly to work with - I'm not sure if you've ever considered using piercing tapers to insert jewellery but we find they are quite helpful.

Classificada 5 em 5 estrelas

Great delivery and packaging was

Great delivery and packaging was beautiful. I have had them in now for 2 weeks. Ive had no reaction!! I'm so pleased as I'm allergic to nickle and alot of other things. Thabkyou!

14 de maio de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Keith, thank you for your positive review :)

Classificada 1 em 5 estrelas

My order arrived 2 weeks ago and I am…

My order arrived 2 weeks ago and I am missing 1 item. Since then I have filled in the online form twice and still no reply. Very disappointing. On a positive note the packaging was lovely.

29 de maio de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Grace - we apologise for the issue with your order. Unfortunately we have experienced some technical issues with our contact form where the submissions did not get pushed into our inbox however this has now been resolved. If you would like to complete the contact form again today we can resolve your issue.

Kind regards,

Classificada 5 em 5 estrelas

Love love love

Love love love . Easy to put in looks fab . Ordered loads of items from you . Will be ordering more next pay day

16 de maio de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your positive review :)

Classificada 1 em 5 estrelas

Poor service & missing items

Ordered 4 earrings. Only received 2. Used their online 'Contact Us' form to request they send the missing items. No response. No communication. No missing items sent. Will not be buying from this company again as I feel totally ripped off and now out of pocket.

Update 25/05/2025 - website form completed again. Your should send an email to confirm what was submitted if your system is unable to log sent messages. Let's see if there's any action.

Update 30/05/2025 - no missing items received, no tracking number sent (and most definitely nothing sent to spam as suggested below), no refund. This company cannot be trusted.

Update 04/06/2025 - still no earrings or refund in sight, but the company had the audacity to send me an email asking for feedback on the missing items. I bet my review doesn't make it onto their website!

22 de maio de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Elizabeth - we are sorry to hear that there's an issue with your order. I have checked the support inbox and can't seem to find an email from anybody under your name regarding this issue.

If you can contact us using the attached link we can help you with your issue.

https://www.cherrydiva.co.uk/pages/contact-form

Thank you.

Hi Elizabeth.

Thank you for getting back to us. We have identified an issue with our contact form not pushing the requests to our inbox, I can see your query however from the backend and have arranged for the missing items to be shipped to you tomorrow - you’ll receive an email tomorrow with your tracking number.

I hope this helps and apologise for the issue with the contact form too.

Update: 30/05 - Elizabeth, we replied to your email on 25/05 advising that we had shipped you the missing items out, please check your spam folder for this email. Please bear in mind due to the bank holiday the replacement would not be shipped until Tuesday 27/05.

Hello Elizabeth, I can see that the package with your two outstanding studs has now been delivered by Royal Mail (09:41 on 04/06) I hope you are pleased with your jewellery and once again apologise for the initial mix up with your order.

Classificada 1 em 5 estrelas

Bad quality, disgusting customer service

I bought a single earring I have sent pictures of the broken earring. I couldn’t open it. It didn’t have a hinge you had to pull it to the side to open and it snapped. I have sent them three pictures numerous emails and they have not got back to me, do not buy from this company.

6 de maio de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there Jade. Thank you for your review - we did indeed advise you that the hoop was not a hinged hoop ring, it is a bendable hoop as noted in the product title and information tab. Unfortunely this hoop has been damaged by opening the hoop up further than it is intended to be opened up.

Classificada 1 em 5 estrelas

Poor customer service!!

Ordered two nose rings. One broke when I was putting it in, so I emailed and requested a refund. This was ignored and another was sent out, which I did not want or ask for as it was clearly poor quality. I have emailed twice since and have been ignored, and I am now left with two nose rings I do not actually want.

16 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good for sensitive skin

I’ve had a few orders from cherry diva now and I always order titanium jewellery due to my sensitive skin. My orders always arrive quickly and are nicely packaged but the jewellery is always exactly what I expect, it never irritates my skin and always looks lovely. I know with my skin I can only wear certain types of metals so getting the right jewellery is important and I’ve never had any issues from here

26 de abril de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your positive review :)

Classificada 1 em 5 estrelas

Edit at end - Awful customer service, awful products

Ordered 3 nose rings totalling over £40 wore the one for less then a week and the coating came off and turned my nose green. Emailed multiple times to let them know what had happened and they refused a refund and even went to the length to try and say it was because of my skin. In the end I said I was returning the other two nose rings I hadn’t worn and they asked me to send back the faulty one so they could test it after already refusing my refund 😂

I have never had this problem with other company’s or their products, and I definitely will not be purchasing anything from them again. £12 for a nose ring that turns your nose green within 5-6 days is shocking

Edit - to the response as I cannot reply:

That is not what happened, I already had the issue when you mentioned anything as I had emailed you a couple of times already to notify you of the problem. I explained to you that I had taken care with the jewellery not exposing it to moisture and I had looked after it, I also explained that I had, had brass nose rings before from a well established brand on TikTok and others this never happened and that’s why I knew your product was faulty and nothing to do with me or how I had taken care of the nose ring.

A £12 nose ring should NOT loose its coat in 5/6 days under a week and turn your nose green. That is a bad product.

I declined to return the jewellery because you refused to give me a refund on your faulty product but then wanted it back for ‘testing’.

I have the emails and the time line and it didn’t happen like you said.

Stand by my original review. Awful company.

26 de abril de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Serena,

Thank you for your review. We did explain to you in your initial email to us that the nose ring you had ordered is made from brass, a material that can tarnish over time when exposed to moisture and provided you with the care guide for this type of jewellery.

We also advised you that different metals react in different ways with the body and pointed out that titanium jewellery may suit your needs a little better. You were adamant that the jewellery was faulty so we advised you that we would be happy to inspect the issue, should you wish to return the product to us, which you have declined to do.

Classificada 1 em 5 estrelas

Still not received my order and no…

Still not received my order and no reply to any emails I have sent.

1 de abril de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there. If you use our contact form we can take a look into this. We do not appear to have any emails in our inbox from you however.

https://www.cherrydiva.co.uk/pages/contact-form

Classificada 1 em 5 estrelas

Do not recommend!

Terrible customer service and cheap tacky products. I raised a return as the item wasn’t as described and was defective. Not a piercing but costume jewellery that wouldn’t even fit through a piercing hole, which would result in the piercing closing! They refused my return and tried blaming me!! I wish I had read the reviews on here first. If you want to be scammed and out of pocket then shop here, if not take your business elsewhere.

23 de janeiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there. All of our jewellery is indeed piercing jewellery, intended to be used in piercings as described in the product information. We also provide the full dimensions, including both thickness and length of all products so that you can choose the correct size for your requirements. We do have a strict returns policy where we cannot accept unwanted goods which have been removed from the original sealed packaging, as we are unable to guarantee that they have not been used.

Classificada 1 em 5 estrelas

bought a nose ring haven’t had it in a…

bought a nose ring haven’t had it in a week and it’s went from gold to a blue silver

20 de março de 2025
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Leah, thank you for you review. I can see that you have ordered a brass nose ring - brass jewellery can tarnish over time, this is common with brass jewellery. You can find our guide to caring for brass jewellery here: https://www.cherrydiva.co.uk/blogs/news/how-to-care-for-brass-jewellery

If you prefer low maintenance jewellery we would suggest choosing titanium jewellery.

Classificada 5 em 5 estrelas

I’ve had 5 orders of jewellery from…

I’ve had 5 orders of jewellery from here now and have to say each time I have been impressed. I have worn the stuff in the shower and it still looks good as new. Delivery always quick and packaging is lovely

16 de janeiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your review and hope to see you again soon :)

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