Cherrydiva Opiniões 

321
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love cherrydiva. I received my first order today and I am so incredibly happy with it that I’m only going to shop with them from now on. I have always wanted a small gemstone that wasn’t a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was recommended this company by my piercer so I was confident in placing an order. I ordered lots of earrings. They arrived quickly, lovely packaging but earrings are cheap rubbish you expect to pay... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Bohemian treasure trove that ships world wide.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(321)

58 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Bought three helix pieces of jewellery

Bought three helix pieces of jewellery, two broke within wearing them twice and the third the bar was so short it made my ear swell up. Have used them several times before but quality is awful now, not cheap either, really disappointed

3 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Jewellery arrived in 2 days and was packaged brilliantly, the little pouch is cute. The earrings are perfect

28 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a belly pierce and I didn’t…

I ordered a belly pierce and I didn’t receive it, the first time they told me the Royal Mail lost the parcel and the second one they said its already delivered but still nothing.

3 de março de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Bianca.

Unfortunately as previously communicated in our email conversion your original package was lost in transit, however a replacement was issued and delivered to the address provided to us within 3 days. We have provided the delivery confirmation with the photographic proof of delivery via email.

Classificada 5 em 5 estrelas

I ordered the 4 pack of nose studs and…

I ordered the 4 pack of nose studs and they came in 2 days, they are amazing quality for a great price and packed really well and also included a good quality zip lock bag to keep them in, I will definitely shop here again.

26 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your positive review :)

Classificada 5 em 5 estrelas

Jamie at Cherrydiva is fantastic

Jamie at Cherrydiva was fantastic when my daughter lost the front part from one of her new earrings 2 weeks after getting them. Excellent service, I will definitely use again.

6 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Colin, thank you for your positive review :)

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service !
I had ordered the wrong colour nose stud by accident through no fault of their own and after a quick returns process they were very helpful and quick at processing the return. I shortly after received the correct colour. Lovely packaging too.

24 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Jas, thank you for your positive review :)

Classificada 1 em 5 estrelas

Jewellery i bout from here keeps…

Jewellery i bought from here keeps falling out after getting a professional piercer to put them in and now they are ignoring my messages. I messaged you last week about this issue which there was no reply

21 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Carol.

You emailed us at 10:38AM and your email was responded to at 13:20PM. We believe this is an acceptable timeframe to respond to customer queries.

Kind regards,

Classificada 5 em 5 estrelas

nice selection

nice selection, reasonably priced, quick delivery. My daughter loved her pressie. Thank you

14 de janeiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Heather - thank you for your positive review it's much appreciated! :)

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, responded to my delivery query promptly and positively! Good price for high quality belly bar. Very happy with overall experience and I am sure I will buy from this company again.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Cathy - thank you for your positive review it's much appreciated! :)

Classificada 1 em 5 estrelas

AWFUL

AWFUL! Avoid at all costs.
The jewellery is made of brass, nickel. Copper and zinc. Cheap nasty metals that cause skin rash, itching and skin discolouration.
It is NOT hypoallergenic like they claim it is.
I emailed them to state the items I bought were not fit for purpose and that I wanted a refund or replacement with something I could actually wear but I just got gas lit and recommended that I buy more jewellery! Lol
Time and money wasted.
Bad service. Harmful products.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Jen.

Thank you for taking the time to leave a review.

As we have advised to you in our lengthy email conversation, whilst we do sell a range of hypoallergenic jewellery not all jewellery that we do sell is hypoallergenic, nor is it advertised as such.

When we replied to your initial query we explained to you that the jewellery you had purchased contained brass components, which is not hypoallergenic and pointed out that we clearly provide the information which the products are created from in the product information. We also explained the reasons for why jewellery is made from such materials and then offered you a substantial discount on your next purchase to ensure that you have jewellery that is suitable for your skin type.

You then chose to disregard the information we had provided to you, proceeded to threaten to report us to trading standards, threaten to leave negative reviews (not just for the product you had ordered, but all products on the website) and resorted to being abusive and name calling, which is not an acceptable way to treat our customer support team because you are not happy with the response provided to you.

Classificada 5 em 5 estrelas

Lovely sparkly belly bar

Posted out as they said, in a cute box with nice but good pink packaging.
Belly bar looked lovely in person and matched web pages images.
Would use again

19 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Serenity - thank you for your positive review it's much appreciated! :)

Classificada 5 em 5 estrelas

Really fast delivery and lovely…

Really fast delivery and lovely packaging with my first order, the jewellery is lovely and does not irritate my skin

10 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Jayne - thank you for your positive review it's much appreciated! :)

Classificada 2 em 5 estrelas

I ordered 2 things

I ordered 2 things, a helix piercing and a belly bar. Can’t fault the helix piece it’s lovely and feels amazing quality. On the other than hand the belly bar was awful, the ball wouldn’t screw all the way and it would get stuck about half way and after trying a little while the actual bar detached itself from the bottom bit of the piercing. The belly bar was only £11 so not worth the hassle of going through customer services in my eyes. But that’s what happens if you buy cheap jewellery I guess.

13 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality and terrible customer service

Bought 2 pairs of supposedly hypoallergenic earrings my ears became inflamed within hours of wearing them. Upon inspection some of the gold coating had come off when I removed the backs. Customer service an absolute joke I’ve had to battle to receive a refund even after returning both sets. I was also accused of misusing them, not sure how to misuse earrings. I now have a partial refund after they deducted shipping costs which is against my consumer rights. Avoid at all costs poor quality jewelry and disgraceful customer service!
The response to my review doesn’t surprise me at all, unprofessional to say the least. My issue has been going on since 9/1/25 I have sent a total of 14 emails trying nothing but to resolve the issue and only received 6 emails back. I have much better things to do than chase up £20.95 worth of earrings, it’s the principle of it. I’m still yet to receive the final £2.95 of my money but I’m guessing this review will cost cherry diva more than that in lost orders. And by the way the gold coating coming off is a fault, never mind the scabby ears they gave me, so if that’s the quality that new customers expect then buy from this company. It’s a shame they couldn’t respond so quick to my numerous emails as they have to my bad review!

5 de fevereiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there.

As we have previously communicated with you during the lengthy email conversation we requested that you return your items so that we could inspect your alleged issue. Upon receipt of the items it was clear there was indeed no fault with the items and that you simply did not want the items any more (even stating in a further email that you had purchased cheaper earrings elsewhere and then began to use threats to get a refund) and whilst accepting returns on used jewellery is against our returns policy we still accepted your return on this occasion and refunded you for both unwanted sets of earrings.

Classificada 4 em 5 estrelas

the products are good quality

the products are good quality. they match the description and are worth the price. delivery also didn’t take too long, five days.

18 de janeiro de 2025
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Shehzil - thank you for your positive review it's much appreciated! :)

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais