Cherrydiva Opiniões 

321
TrustScore: 3 em 5

2,8

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Classificada 5 em 5 estrelas

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love cherrydiva. I received my first order today and I am so incredibly happy with it that I’m only going to shop with them from now on. I have always wanted a small gemstone that wasn’t a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was recommended this company by my piercer so I was confident in placing an order. I ordered lots of earrings. They arrived quickly, lovely packaging but earrings are cheap rubbish you expect to pay... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Bohemian treasure trove that ships world wide.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(321)

58 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor customer services

I bought some earrings from them and had a problem with one of them. The quality was not great but I expected it to last more than a few weeks before it fell apart. Emailed customer services over a week ago regarding this and not had any response. Will not be ordering again from them due to their poor customer service. It's a shame because some of their pieces are nice but they cannot be trusted when a problem arises.

***UPDATE***

I've already sent and email including pictures to your email address with no response.

22 de janeiro de 2025
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hello Gina, please use the contact form on the website to contact our customer services team.

Hi Gina, I have checked the customer services inbox and cannot find an email regarding this issue, if you could use the contact form here: https://www.cherrydiva.co.uk/pages/contact-form

We can look into this issue.

Hi Gina, we can seen your email from today, we have replied - please keep an eye on your spam folder just incase the reply ends up in there.

Classificada 1 em 5 estrelas

Would not recommend this company!

Would not recommend this company!

Placed my order with Cherry Diva and my parcel went missing. I emailed them just to be given a tracking number to which I already had. I sent numerous emails to get an update just to be ignored. I had to chase it up with Royal Mail and eventually my parcel arrived days later than expected. I opened up my parcel to find the earrings were so tiny. The post of the earrings were all very small. After a couple of days of wearing I had noticed the back ball had embedded into my ear and had become infected ..it was extremely painful. I nearly had a trip to A & E to have it removed but a friend managed to get it out but his was extremely painful. Never again! I have wasted £46 on this rubbish !

9 de dezembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Sian.

Thank you for your review.

You emailed us on 22 November to request an estimated delivery date for your parcel. We emailed you back three minutes later providing the tracking information (which includes an estimated delivery date by Royal Mail) Your order was unfortunately delayed by a couple of days however did arrive on 25/11.

With all of our piercing jewellery we do provide the full dimensions of the items in the product information, on the product page (which includes the length of the post) we also offer a range of sizes with the vast majority of our jewellery, to suit a variety of shapes and sizes of body parts.

I can see that the studs ordered were both 6MM in length, which from your description of wearing the jewellery unfortunately appears to be unsuitable for you. We would suggest that you try jewellery with an 8MM long post going forward.

Classificada 5 em 5 estrelas

As always flawless transaction from…

As always flawless transaction from ordering to receiving my jewellery. Tastefully packaged and arrived super fast and also the ability to track your orders. A+++++

2 de dezembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Andrew, thank you for your positive review! :)

Classificada 1 em 5 estrelas

They have broken already on day of…

They have broken already on day of gift,!

7 de dezembro de 2024
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Chico, we are sorry to hear that you have an issue with your order. Please email us with details at: support@cherrydiva.co.uk

Classificada 1 em 5 estrelas

Would not use this company again

Would not use this company again. Ordered 2 belly piercings one came damaged and the other one has started to discolour after a few weeks of wearing. I emailed and advised of the damaged one to which they responded for a photo. I sent this photo on the 2nd and never got a response I then emailed a few weeks later and they tried telling me they never received the image. I then sent them over again just for them to then ask me again so for the 3rd time I sent photos. They then asked over 1 month later for the item to be returned the which I have declined as I do not trust this company to even refund…..the customer service was shocking and the items were both dodgy. Don’t use them!

2 de novembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I was thinking I'm purchasing titanium…

I was thinking I'm purchasing titanium piercings, bought two to put in my ears, now 3 days later started noticing it is colouring my ears green/blue colour like cheap jewelry as much as I know titanium should discolour. Will not purchase again and quite disappointed.

1 de dezembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there Frensisa.

Thank you for ordering from us. I have taken a look at your order and can see that the item that you ordered is not from our titanium range.

You have ordered a stud with brass components. (You can find the materials used in all of our products under the product information tab) Brass jewellery is can tarnish over time, when it reacts with moisture and air. This can be cleaned away easily however brass jewellery does take more care to keep looking its best.

We do however have a full range of titanium jewellery in stock on our website.

Classificada 5 em 5 estrelas

Absolutely love my green opal piercing

Absolutely love my green opal piercing. The packaging is high quality, comes with further discount code. The shipping was fast, took only a few days to receive my order. I would definitely buy from again 🙂

22 de novembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your positive review :)

Classificada 5 em 5 estrelas

Stunning and reasonable!!

Quick and easy delivery, and the quality of the jewellery is stunning. The actually piece itself is beautiful and was very reasonably priced!

6 de novembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Thank you for your positive review :)

Classificada 1 em 5 estrelas

Still waiting! ...

It's been over 2 weeks and I am still waiting for a now unwanted delivery! If they were more upfront on the website that their goods are coming internationally and they can't track the order or cancel it ... or do anything that would be valuable service wise to the customer ... then I wouldn't have ordered from them ... if you are thinking of ordering from Cherry Diva I would recommend you aren't in any kind of hurry and to perhaps look at other options first!

2 de outubro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi there Alex,

We are sorry to see that your order hasn't arrived. We can see that your emailed us regarding your issue this afternoon and we have now deemed the package lost by Royal Mail and issued you a refund for the order.

All of our packages are however shipped from our office near Birmingham, via Royal Mail. We do offer a range of tracked delivery options at checkout, however the vast majority of our packages are shipped second class without issue, (however we do ask to allow 14 days to orders to arrive as delays can happen sometimes) unfortunately on this occasion your order appears to have been lost sadly.

Classificada 5 em 5 estrelas

Great products and quick shipping

Great products and quick shipping. All came in beautiful packaging perfect for a gift and really good value

17 de setembro de 2024
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Resposta da Cherrydiva

Thank you for your positive review, we're happy that you're pleased with your new jewellery :)

Classificada 1 em 5 estrelas

I have not received my jewelry

13 de setembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Anita,

We are sorry to hear that your order hasn't yet arrived. We have shipped a replacement via Royal Mail tracked 48, as mentioned to you in our email conversation earlier this morning.

I hope this helps and you can reevaluate your review when your jewellery arrives :)

Classificada 2 em 5 estrelas

Very disappointing!

Lovely selection online, but very disappointed when they arrived as earrings were so tiny almost making it impossible to put them in your ears let alone see them!!!
Second order & wouldn’t waste my time ordering again.

30 de agosto de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Nicola,

Thank you for your review. We are sorry to see have you have difficulty with putting your earrings in. If you could provide your order number we could take a look into which products that you have ordered.

We do endeavor to include all product dimensions in the product information to help customers make an informed purchase, as we are aware not all piercing jewellery is suitable for individual.

Classificada 2 em 5 estrelas

I wish I’d read the reviews before

I wish I’d read the reviews before.
Genuinely thought the price was for a pair.
Lesson learned.

12 de setembro de 2024
Opinião espontânea
logótipo da Cherrydiva

Resposta da Cherrydiva

Hi Alison,

We are sorry to hear that you are disappointed with your order. All of our piercing jewellery is sold individually unless specifically stated that it is sold as a pair, such an earrings suitable for lobe piercings.

Classificada 1 em 5 estrelas

Frustratingly seemed ok..

Frustratingly seemed ok in the beginning.

I’ve had my tragus done for 8 years & never once had a loss of front or back.

I wore one of CD’s for 2 hours & the front fell off. I tested the other prior to using & they fail to fully lock. I emailed them asking for another which they kingly sent, but it was the complete wrong one which is beyond too big, and I requested to return the entire order after testing the one sent & realising it is an actual problem, but I’ve heard not a peep!

Really frustrating & wouldn’t advise using them with this experience given I had 5 earrings & the thread on the actual earring just won’t lock fully on any of them enough to remain!

6 de junho de 2024
Opinião espontânea

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