The same friendly and efficient engineer who has been here several times before, we like the continuity. He phoned the afternoon before our appointment to ask if he could bring it forward as he was in... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Queried the problems we were having with the keypad at the annual service. Discussed with the visiting engineer and decided on a new keypad to replace the ancient keypad we had. This was duly fitted... Ver mais
A empresa respondeu
I wanted to leave a quick review to highlight the incredible customer service I received from Saiqa. She was helpful, professional, efficient, and made the whole process completely hassle-free. It’s r... Ver mais
A empresa respondeu
I had a problem setting the alarm caused by an interruption whlle doing so. I rang Chubb and explained the situation to a lady who was exceptionally helpful and arranged for an engineer to ring me et... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalação de sistemas de segurança
- Fornecedor de alarmes de incêndio
- Loja de Equipamento contra incêndios
- Loja de equipamento de segurança
- Serviço de Segurança
Escrito pela empresa
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informações de contacto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Reino Unido
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
first class service
Dale the Engineer is a total credit to Chubb , polite , on time nothing was a problem , total pleasure to deal with . first Class service
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Liam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service on alarm & cctv carried out…
Service on alarm & cctv carried out with no real issues , other than need to replace ( for second time ) night vision camera
8 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear John,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite a replacement being required. Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Engineer was very helpful and worked…
Engineer was very helpful and worked well ensuring client was happy and knew what was happening throughout the project.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Steven,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived promptly
The engineer arrived promptly, repaired the fault, explained what had gone wrong with the alarm system, and ensured that it was working properly before he left.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant alarm technician
Pleasant alarm technician. He contacted me prior to arrival. He arrived on time and completed his work efficiently answering any questions that I had.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Joe,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional experience
From booking to service everything was dealt with in a very professional manner.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Sandra,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Edward is a great credit to Chubb and…
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise or help us with our aging fire alarm.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Stu,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant and helpful whilst getting on…
Pleasant and helpful whilst getting on with the job at hand.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Rob,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The technical & customer service…
The technical & customer service quality of your service engineer
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great customer service.
Due to BT's inefficiency, I needed to have a Chubb Digital phone connecting box installed urgently; I phoned Andy, who services my Chubb System and he immediately got in touch and called in to install it on his route to another job. It was installed quickly and efficiently and was assured that I could get back in touch if there was any problem.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Rose,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer had been to us before so…
The engineer had been to us before so knew his way around. Was very pleasant and after our greetings got on quietly with the testing.
8 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Kathleen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Daniela,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very good service engineer and tested…
Very good service engineer and tested everything thoroughly.
8 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Pauline,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Tim,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
A thorough service of our alarm system.
15 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Nick,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Neil S the CHUBB Technician made…
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old. So we decided to have a new battery fitted. He fitted the new battery. Our gratitude to Neil for his excellent work.
12 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful new young gentleman who was…
Helpful new young gentleman who was polite and efficient.
6 de agosto de 2026
Resposta da Chubb Fire & Security UK
Dear Frances,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Limited working hours
Called to fix visit from your engineer. Your very helpful customer service assistant told us that our usual engineer was not available, however far ahead we booked. He arranged an alternative engineer who did not work on Friday, our favourite choice. We wanted a pm visit, but this replacement engineer only works in the morning. Whilst I am giving full marks to your customer services assistant, I am disappointed that the alternative engineer does not work on Fridays, or in the afternoon. This is a restrictive form of customer service.
14 de agosto de 2026
Opinião espontânea
Resposta da Chubb Fire & Security UK
Dear Christopher,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite your regular engineer being unavailable and the arrival time not being one you prefer . Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
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