Absolutely incredible!! My contacts arrived 24 hours after I ordered them! Sooo happy. What fantastic service. Thank you. And love the gummy bears ☺️
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UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Ver mais
A empresa respondeu
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Ver mais
Super fast delivery, fair price and they sent a little treat of gummy bears to brighten my day. Doesn’t get much better than that
Informações sobre a empresa
Sobre Clearly.co.nz
Informação fornecida por diversas fontes externas
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Informações de contacto
Nova Zelândia
- clearly.co.nz
4,4
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
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good service
The person was able to explain why I couldn't use the website as I had previously. They helped me work out my last order and how to work around the website issue to reorder my child there glasses.
15 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you for your review and feedback! We're so glad to hear that our team was able to assist you with all your questions and concerns, and we look forward to 'seeing' you again real soon! - AC
Best customer service skills
Quick and easy just wanted to know what my delivery status was, due to delays in the system was offered a shipping fee refund for the delay! Amazing customer service from Jamie. Thank you
14 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you for the excellent review and feedback Jasmine! We look forward to 'seeing' you again real soon! - AC
Helpful and efficient
14 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
That's what we love to hear! Thanks so much for the 5-star review Rebekah! - AC
Resposta da Clearly.co.nz
We're so glad to hear this! Thanks so much for the 5-star review Ella! - AC
Gone downhill :(
I have been purchasing from Clearly for many years and would always recommend them to anybody.
That is not the case anymore. They have obviously changed hands and it's dodgy. I have been mucked around for over a month, and counting.
The transition to the new website completely wiped all my previous settings like saved frames, size preference, and previous orders.
I made an order and when I finally got the tracking number there was an issue with that - it had to be followed up a few times, which also took some time, and I was told a couple of different things. The glasses arrived eventually.
When the glasses arrived, I unfortunately needed to return them (a style issue). That same day I ordered another pair with the idea I'd be returning my other pair. There is a website issue stopping returns from being able to happen, and I have been in contact on and off for many days trying to be able to return the glasses. I essentially have paid for x2 pairs, one of which I don't want, and the timeline of being able to return keeps getting extended.
Had I known there were this many issues, I would not have ordered. It is very unfortunate as they used to be my go-to place for glasses
Edit to add: After a at least a couple of weeks of being told I would get a returns label, in which time the timeline I was given kept getting extended, they gave in and said they would give me a refund instead. I was initially told the refund would take 1-2 days. After 2 weeks of following it up and being promised it was still happening, I was eventually told it would NOT happen until I sent the glasses back, according to the "billing team". Why did it take 2 weeks to tell me that?? By that point it had been 4-5 weeks since I first made contact. Funnily enough, that person was able to send me a label right away. The glasses are on their way to being returned but I don't believe I'll see my money.
They promise things to happen, keep giving different timelines, and nothing ever ends up happening. I think I will have to report them.
7 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry for the inconvenience! We've recently rolled out a brand new website and full system upgrade on the back end, and are still ironing out a few kinks. Our team is working hard to make sure everything is smoothed out ASAP and your order history from the last 2 years will be back in your MyAccount soon! If you'd like to confirm for me your order number, and/or email address so that we can further assist you with this, it would be greatly appreciated. We look forward to hearing from you again soon. - AC
Resposta da Clearly.co.nz
I’m so happy to hear you are pleased with our product/service. Clearly strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. -AQ
Crap online order experience, crap customer service, crap system. CRAP!
I've chatted to two people through online. Couldn't answer my question of when I'll receive my lenses or can I get a order confirmation. Very bizarre when you purchase something online and there's zero email confirmation.
Emailed through customer service, taken over a week to reply. Still no answer. One answer was.. let us check the date to see if the order can be cancelled or not. Next email was saying oh it's a special order, it's sent to the manufacturer already, you cannot cancel. Well if you didn't take that long to reply and ignored my requests then you would have been able to cancel my order. How can you expect a customer to put a order through, get no order confirmation, no where to track to see if the order had been processed, in transit or anything. You expect a customer to sit in the dark and just wait for it to turn up?
I've spoken to 5 people altogether and no one can give a date. Useless.
CANCEL MY ORDER!!!
22 de julho de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Oh my, I can only imagine what you have been through! We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Efficient service as always thank you
26 de junho de 2023
Resposta da Clearly.co.nz
I’m so happy to hear you are pleased with our product/service. Clearly strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. -AQ
First time buyer
First time buying glasses from Clearly - overall a good experience - so may options to choose from. Glasses were as described - quick delivery - very happy with them
16 de junho de 2023
Resposta da Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. With the help of customers like you, our Buy One, Give One campaign has allowed us to donate over 600,000 (almost half a million!) pairs to those in need. We hope to have the pleasure of serving you once more soon. -AQ
First time ordering glasses online
First time ordering glasses from Clearly, smooth process and the glasses are perfect!
24 de junho de 2023
Resposta da Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. With the help of customers like you, our Buy One, Give One campaign has allowed us to donate over 600,000 (almost half a million!) pairs to those in need. We hope to have the pleasure of serving you once more soon. -AQ
Resposta da Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. It will be our pleasure to assist you once more in the near future. -AQ
Yes all good
Yes all good, delivery in timeframe as expected and good quality. Thks
23 de junho de 2023
Resposta da Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. We hope to have the pleasure of serving you once more soon. -AQ
Resposta da Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. It will be our pleasure to assist you once more in the near future. -AQ
Just efficient hassle free service.well…
Just efficient hassle free service.well done
31 de julho de 2023
Resposta da Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
Resposta da Clearly.co.nz
I appreciate your feedback a lot. That we exceeded your expectations and provided value for your money makes us happy. Customer happiness is our top priority, therefore we much appreciate any positive comments you may have. It will be our pleasure to assist you once more in the near future. -AQ
Consistent and good delivery
26 de maio de 2023
Resposta da Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. We hope to have the pleasure of serving you once more soon. -AQ
Resposta da Clearly.co.nz
I’m so happy to hear you are pleased with our product/service. Clearly strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. -AQ
New customer......website is a mess
New customer......website is a mess. Promo codes not being honoured. When you apply promo code your total amount INCREASES!! Payment options offered are not valid when trying to make payment. Complete waste of time. Help chats sound like chatbot and offer no constructive help.
31 de julho de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
The customer service person Marisa was very helpful and showed concern for my order
The customer service person Marisa Fernandez was very good at answering my questions, however since Clearly moved to Paypal is it not as user friendly to make a payment.
31 de julho de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. We appreciate you taking the time to share them with us. Your business is really important to us, and by telling us what you liked and didn't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. -AQ
Resposta da Clearly.co.nz
I appreciate your feedback a lot. We are pleased to hear that we delivered on both value and expectations. The satisfaction of our clients is our top priority, thus we cherish your good comments greatly. We hope to have the pleasure of serving you once more soon. -AQ
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