Super fast delivery, fair price and they sent a little treat of gummy bears to brighten my day. Doesn’t get much better than that
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UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Ver mais
A empresa respondeu
I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Ver mais
Great choice of frames and lens coatings etc, it's fun to assemble your own glasses and it doesn't take long for them to arrive. Good range of pricing to choose from depending on how much youre willin... Ver mais
Informações sobre a empresa
Sobre Clearly.co.nz
Informação fornecida por diversas fontes externas
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Informações de contacto
Nova Zelândia
- clearly.co.nz
4,4
Excelente
4 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lester was very attentive and patient…
Lester was very attentive and patient with me. Gave me all the information I asked for.
10 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
Their return system is broken
Their return system is broken, and I waited for 2 months for them to fix the issue, as they said, but they never did!
9 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. -JS
Appaling customer service,I suspect a…
Appaling customer service,I suspect a scam, lens didnt arrive and I enquired to be told order cancelled, no refund, after days of trying to make contact
30 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience, Rick. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'll be looking into your order, and reach out to you as soon as possible, so we appreciate your patience with us. - AC
Extremely poor
// EDIT: since my original experience, my experience with Clearly was very poor. No proactive communication about delays, no clear information on whether an order could be fulfilled by a date (more than a week later than the originally quoted delivery timeframe), unwillingness to cancel an order (with payment still pending, owing to those aforementioned delays), boilerplate responses from call centre and chat support. Won't be using again. //
8 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
That's great to hear Matthew! Thanks so much for the 5-star review and feedback! We look forward to 'seeing' you again real soon! - AC
User friendly customer experience and…
User friendly customer experience and prompt delivery!
8 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Hi Michelle, thank you for your review and feedback! We truly appreciate it, and we definitely look forward to 'seeing' you again real soon! - AC
SCAMMERS
Haven’t heard back from emails. Realised it’s a scam and tried to cancel order which hasn’t been processed BEWARE OF THIS SITE!!!!!!!! Do NOT order 😔 lost money to these scammers.
6 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We are terribly sorry for this negative experience, Jessica! Rest assured that our website is legitimate, but since an update of our website and internal systems we've been experiencing some technical difficulties that temporarily impacted our customers' experience. Due to this issue we have been receiving more inquiries than usual and our email answering time is currently longer than usual. We'd love the chance to help further, and a member of our customer care team will be reaching out to you shortly. - SH
Avoid, avoid, avoid
When you've got multiple 1-star reviews in a short period of time, you know something is wrong with the company. Start refunding us what you owe us for goods not received or you're going to start seeing Commerce Commission complaints. I'll get the ball rolling, shall I? Fix it. Now.
1 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Hi Jenna, thank you for your review and feedback. We're so sorry to hear about your recent experience with us, and we want to help make sure that this is rectified for you as soon as possible. One of our team members will be in touch with you very shortly with a few options, so we appreciate your patience and understanding with us. - AC
Still waiting on refund
I have placed an order on the 17 July and were told that the product is being discontinued at wich point my order was cancelled only on the 8th of August. Since then I have been following up my refund every week just to be told it's in progress. The original email said that the refund will be done in 7-8 days and I am still waiting. To top it, I have managed to order the same product from another supplier who confirmed that the product has not been discontinued. It's been nearly 2 months, can you please refund the money for my order. Thanks so much
Michelle
5 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. -AC
Scam, theft, no answer
Like many others, have used Clearly previously and service was great. This time, order has been "In process" for 1 month, with no indication when it will be ready or ship. Clearly support are no help when they bother to even answer. About to charge back on my credit card as this now seems like a scam.
2 de setembro de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
2 months and waiting....
I placed an order on the 6th July and still I am calling to find out where the order is. I am constantly calling, emailing and on chat support and in a 12 contacts I have had I get a different story. No refund offered, no information on when/where my order is.... worrying...
29 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience Nicolette. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
Dismal customer service when you need…
Dismal customer service when you need it. Orders have been getting slower and slower over the years and finally i need to return a product and service is woeful! Can get a call answered after 30 minutes, online chat is not answered. Emails are very slow to reply and are not read properly so just dries up. Won't be ordering again and still no help.
29 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
Never again buying from them
Never again buying from them. Last order has been 2 months and not even getting refunded until the order arrives. They can only say they’re sorry for the delay, no solutions whatsoever. I even asked them to send me another brand and they just make silly excuses. Can’t even access the user in their web because of some error. Makes you think if they are bankrupt or something.
28 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience, Matias. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
I have bought my contacts from Clearly…
I have bought my contacts from Clearly for years.
I placed an order on the 17th July and still haven't received it. I have had good communication with Clearly up until now.
I have just initiated a conversation with the support chat and no one is answering my question about my contacts.
25 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. We appreciate you taking the time to share them with us. Your business is really important to us, and by telling us what you liked and didn't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Am i doing something wrong
Am i doing something wrong? I have been a client for many years. The Clearly backend CRM systems have clearly been updated and all of my details have been lost. I have managed get back in to my account to re-order but now 4 days later I am still awaiting for some level of update.
20 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Excellent service
The order was placed at midday Monday and I received the parcel by 9.30am the next day.
22 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thanks so much! We love to be speedy and accurate when it comes to your eyewear, so we really appreciate this feedback! We hope to 'see' you again soon! -JS
Very difficult to navigate websites
Very difficult to navigate websites. Unable to access or add to my favourite. Have previously been ordering online for several years with ease. No access to coupons. Got charged 50% more than before then my back account was charged an additional amount of a further 50%
21 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. -AQ
Great customer service
Great customer service: efficient and patient - able to quickly resolve the issue.
21 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you for sharing your experience and feedback. We really appreciate the kind words, and we'll be sure to share them with the team! We hope to 'see' you again soon! -JS
Clearly have implemented a new web…
Clearly have implemented a new web design and computer system. Made an order to get glasses and contacts. Payment was haphazard, they did not take the full amount as before. They took two small payments, which looked dodgy. Used there chat feature twice to understand what was happening with the payment system. All I got was teething issues, and it would be sorted 7-10 working days. Its now close to 20 working days and 25 days since purchase and the remainder payment still has yet to be made. Other issues I had, the new system kept previous orders, but did not keep the prescription details. You can't edit or change your email address, and they can't change email address on their side. They say sign up again to bypass this problem. But still does not sort out that you can't have your previous order history to this new profile. So many issues
23 de julho de 2023
Opinião espontânea
Resposta da Clearly.co.nz
We're so sorry to hear about this experience, William. We transitioned our back end systems and launched a new website. While we anticipated a smooth transition, there were some unforeseen glitches causing disruptions for some of our valued customers, including yourself. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to make it right. If you'd like further help with this order, we've sent a separate request for further information (full name, email address, order number), and then someone from our team will be in contact with you. Otherwise, this request is optional, and we deeply apologize for the experience. We are learning as we adapt to the new systems and policies, and we hope to earn your trust back in the future. - AC
Lester was really great with…
Lester was really great with communication. Smooth solution - happy with customer service
16 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thanks for the excellent review and feedback Ronnie! We'll be sure to pass this along to Lester and the rest of the team for you! - AC
good service
The person was able to explain why I couldn't use the website as I had previously. They helped me work out my last order and how to work around the website issue to reorder my child there glasses.
15 de agosto de 2023
Opinião espontânea
Resposta da Clearly.co.nz
Thank you for your review and feedback! We're so glad to hear that our team was able to assist you with all your questions and concerns, and we look forward to 'seeing' you again real soon! - AC
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