My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Ver mais
A empresa respondeu
Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Ver mais
A empresa respondeu
Ich hatte einige Schwierigkeiten mit einer Katzentür mit Mikrochip. Die Firma war sehr kulant und hat mir kostenlos eine neue Tür geschickt. Der Emailkontakt mit dem Kundendienst war freundlich und l... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Informações de contacto
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Reino Unido
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Excelente
219 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’m very happy with the customer…
I’m very happy with the customer service, speed of delivery and the product itself. Ty
5 de julho de 2022
Resposta da Closer Pets
Hi Sara,
Thank you for taking the time to leave this great review.
We're so pleased that you're happy with the services provided.
Best wishes,
Tasia-Lea
Easy, not too expensive and saves me a lot of worries
The catmate works perfect! Relative to other similar products it is cheap, it is easy and I don't have to worry about my cats going hungry when I have to go into the office. My one buddy is not the smartest but he had no problem understanding how the Catmate worked and that he had to listen for the pop of the lid.
Now I just have to remember to fill it and set the timer, or I'm still gonna get woken up by a cat standing on my face and meowing loudly.
My only suggestion to any buyer would be: check WHERE you buy it! Between store and catmate's own website, price was almost halved.
29 de junho de 2022
Resposta da Closer Pets
Good morning Annemiek,
Thank you for taking the time to leave us this lovely review, we're pleased to hear that your cats are adjusting well to their new feeder and we hope you're enjoying getting your morning back (providing you're remembering to fill up the feeder, of course 😸)
Best wishes,
Kayleigh.
I am very satisfied
I am very satisfied. The package has been sent very quickly. My cat is happy!
20 de junho de 2022
Resposta da Closer Pets
Hi Virginie,
Thanks so much for the positive review, we really appreciate it.
We're so glad that your order arrived quickly and that your cat is happy! 😸
Best wishes,
Kayleigh.
No se a que se refiere.
No se a que se refiere.
Pongo las estrellas según el producto recibido, su calidad, la relación publicidad/realidad, el tiempo de entrega en base a lo declarado.
14 de junho de 2022
Resposta da Closer Pets
Hi Paolo,
Thanks so much for the positive feedback, we really appreciate it! 👌
Best wishes,
Kayleigh.
Super kontakt i bardzo szybka dostawa
Super kontakt i bardzo szybka dostawa . Polecam i dziekuje :)
5 de junho de 2022
Resposta da Closer Pets
Hi Klant,
Thanks so much for the incredible review, we really do appreciate it! 😁
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi Cristophe,
Thanks so much for the great review!
Best wishes,
Kayleigh.
Snelle levering en niet duur!
31 de maio de 2022
Resposta da Closer Pets
Hi Janssens,
Thank you so much for the positive review.
We always do our best to make sure all of our customers get the fastest delivery when ordering products from us.
Best wishes,
Kayleigh.
P21 Fish Mate
Still getting to understand the workings of the P21, but it seems okay.
24 de maio de 2022
Resposta da Closer Pets
Hi Willem,
We appreciate you taking the time to leave us this review for your Fish Mate product! We'd be more than happy to help you get to grips with it so you're able to understand how it all works - either reply to this letting us know it's okay for us to email you, or email our team at help@closerpets.com and they'll be able to support you.
Best wishes,
Kayleigh.
Everything was good
16 de maio de 2022
Resposta da Closer Pets
Hi Simone,
Thanks so much for the positive review!
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi Carsten,
Thanks for the great review!
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi Johnny,
Thank you for the positive review.
We always do our best to make sure our products are packaged well and protected.
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi Laven,
Thanks so much for the great review, we really do appreciate it!
Best wishes,
Kayleigh.
Perfekt Job!
2 de maio de 2022
Resposta da Closer Pets
Hi Renate,
Thanks for the positive feedback!
Best wishes,
Kayleigh.
alles super und praktisch
25 de abril de 2022
Resposta da Closer Pets
Hi Eva,
Thanks for the great feedback, we really appreciate the positive review!
Best wishes,
Kayleigh.
I ordered two items
I ordered two items, but only one was delivered. So I sent them just a quick message and it was no issue and I got a quick additional delivery.
Perfect.
25 de abril de 2022
Resposta da Closer Pets
Hi Sven,
Thanks for the great review! We always do our best to make sure our customers receive their orders and delivered on time 😊
Best wishes,
Kayleigh.
Bestellung einfach
Bestellung einfach, Lieferung sehr schnell, Ware einwandfrei,Preis ok
24 de abril de 2022
Resposta da Closer Pets
Hi Gisela,
Thanks so much for the positive feedback.
Best wishes,
Kayleigh.
Many thanks
Many thanks! Ist was very quickly delivery as promised. Cat matė Electronic I.D. Disc funktions.
Best regards
E. Siebold
21 de abril de 2022
Resposta da Closer Pets
Hi Elona,
We really appreciate the positive feedback.
Best wishes,
Kayleigh.
Ordered a ice pack for our catmate 300
Ordered a ice pack for our catmate 300. Delivered fast and without problems. Save to buy.
19 de abril de 2022
Resposta da Closer Pets
Hi Lukas,
Thanks so much for the positive feedback!
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi Marta,
Thank you for the great feedback, we really do appreciate it! 🙂
Best wishes,
Kayleigh.
Resposta da Closer Pets
Hi there,
Thank you for your great feedback, We always do our best to make sure all of our customers get their orders delivered on time.
Best wishes,
Kayleigh.
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.