I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The customer service and ease with my warranty claim was easy and fuss free. Communication was fantastic, I knew exactly where my claim was at during the process and because my straightener model was... Ver mais
Outstanding and effortless customer service, in every way! I ordered the incorrect product, an error of my own making. It was swiftly sorted, re-routed before arrival, and all with ease and grace. Thi... Ver mais
A empresa respondeu
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de produtos para cabelo
- também em
- Fornecedor de produtos de beleza
- Loja de dispositivos electrónicos
- Loja de produtos de beleza
- Reparação de electrodomésticos
Sobre CLOUD NINE
Escrito pela empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Informações de contacto
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I used my daughter‘s six year-old cloud…
I used my daughter‘s six year-old cloud nine straightener when I visited her in Queensland and it was amazing so I just had to buy one. It just does the job so much quicker which means less damage to my hair. Absolutely love it.
17 de setembro de 2026
Resposta da CLOUD NINE
Thank you so much for the wonderful 5-star rating! We are thrilled to hear that trying out a long-lasting styling tool inspired your purchase. It is fantastic to know that your new iron is styling your hair much faster while keeping it protected from damage. We truly appreciate your support and hope you continue to love your results!
Cloud Nine x
As soon as I contacted Cloud Nine due…
As soon as I contacted Cloud Nine due to my straightener failing when plugged into the new house, they immediately organised the return of the straightener and replaced with the upgraded model.
21 de setembro de 2026
Resposta da CLOUD NINE
Thank you for your wonderful 5-star review! We're so pleased to hear that we could quickly resolve the issue with your straightener and that you're enjoying the upgraded model.
Cloud Nine x
I’m on Cloud Nine!
Very happy with my purchase. I had a twenty year old straightener which did the job however I loved the idea of being able to control the heat settings and eliminate the harsh burning of my ends.
I’ve also realised that my hair doesn’t have to be ‘perfectly straight’
Just lightly ironing out the wrinkles is all I need!
3 de agosto de 2026
Resposta da CLOUD NINE
Thank you Kathryn for sharing your 5* review. We're so happy to hear you're enjoying the new straightener and its heat control! It's wonderful that you've found the perfect balance for your hair, eliminating harsh burning and achieving just the right look.
Cloud Nine x
Buy this straightener!
Amazing straightener with incredible technology. I bought the wide iron straightener and I would recommend it to anyone. It was recommended to me by a friend who has been using theirs religiously for 4 years now and I’m so glad I listened. No friction and adjustable heat settings is incredible. While using it with the magic potion my hair has never looked better. It was delivered super quickly with great communication.
21 de setembro de 2026
Resposta da CLOUD NINE
We are so happy to hear how much you love our wide iron straightener and that it was such a great recommendation! It's wonderful that you're enjoying the adjustable heat settings and experiencing such fantastic results with your hair, especially when paired with the magic potion. We truly appreciate your kind words about the quick delivery and communication.
Cloud Nine x
AMAZING
Ease of purchase was great.
The products I received were more amazing than I expected. Extremely happy customer
16 de setembro de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5-star review! We're absolutely thrilled to hear that you found the purchase process great and that your products exceeded your expectations. We're so happy to have you as an extremely satisfied customer!
Cloud Nine x
Ordered online and delivery was very…
Ordered online and delivery was very prompt.
16 de setembro de 2026
Resposta da CLOUD NINE
Thank you for your fantastic 5-star review! We're so happy to hear that your online order arrived quickly. We truly appreciate you taking the time to share your positive experience with us.
Cloud Nine x
Resposta da CLOUD NINE
That's wonderful to hear! We're so pleased that your girlfriend loved her gift. Thank you for sharing your positive experience with us!
Cloud Nine x
Fantastic quality tool
Easy to order, arrived a few days later. It’s a fabulous blow dryer the size and accessories take it to another level. Easy to use and looks great too. So happy with this purchase.
21 de setembro de 2026
Resposta da CLOUD NINE
Thank you for your 5-star review Karen! We are so happy to hear that you found the ordering process easy and that you are enjoying your new blow dryer. It's wonderful to know that its size and accessories are taking your styling to another level.
Cloud Nine x
Resposta da CLOUD NINE
Thank you Susan for sharing your 5* review. We are so glad you enjoyed your experience with us. We appreciate you sharing your positive feedback!
Cloud Nine x
Outstanding and effortless customer…
Outstanding and effortless customer service, in every way! I ordered the incorrect product, an error of my own making. It was swiftly sorted, re-routed before arrival, and all with ease and grace. This style of speedy, courteous service is essential absent now... thank you Liz at Cloud Nine.
30 de setembro de 2026
Opinião espontânea
Resposta da CLOUD NINE
Hi, thank you so much for this fantastic feedback. We are so pleased to hear that we could resolve your order issue quickly and efficiently. Providing courteous and speedy service is very important to us, and we appreciate you recognising our efforts. Thank you for sharing your experience! Cloud Nine x
I love my new straightener
I love my new straightener! I have curly thick hair and the wide iron helped straighten my hair so quickly and gave it a smooth frizz free finish.
14 de setembro de 2026
Resposta da CLOUD NINE
Hi, thank you for your fantastic 5-star review! We're so happy to hear that your new straightener quickly styles your curly, thick hair, leaving it smooth and frizz-free. Cloud Nine x
Resposta da CLOUD NINE
Hi Alicia, thank you for your wonderful feedback! Cloud Nine x
The best straightener on the market
Great results without the heat damage. Highly recommend!
16 de setembro de 2026
Resposta da CLOUD NINE
Hi Sonya, thank you for your 5-star review! We're so happy to hear you're achieving great results without any heat damage. We truly appreciate your recommendation! Cloud Nine x
Great customer service…
My first order was lost by Australia Post Cloud 9 tried to find it but to no avail so they replaced the order straight away with a little extra and express post . Customer service was great and I absolutely love my items 😊
18 de setembro de 2026
Resposta da CLOUD NINE
Hi Janine, thank you for taking the time to share this wonderful feedback. We are so pleased our Customer Experience Team were able to resolve the issue with your order promptly! It is also wonderful to hear that you're absolutely loving your new products! Cloud Nine x
Resposta da CLOUD NINE
Hi Narelle, thank you for your 5* feedback. We are delighted to hear that we were able to help. Thank you, Cloud Nine x
Exceptional customer service with all…
Exceptional customer service with all my research prior.. and then receiving the product is a top quality. I love using it cuts a time down in half and the mini hairdryer has good mini impact of heat and will be perfect for travelling. Can’t wait to use it next week.
16 de setembro de 2026
Resposta da CLOUD NINE
Hi Nathalie, thank you for your feedback. We're absolutely delighted to hear about your exceptional experience with us, from your initial research to receiving your order. It's wonderful to know that the Air Shot Pro Mini will be perfect for your travels. We hope you have a fantastic trip! Cloud Nine x
Excellent choice
I purchased the original hair straightener and I am extremely pleased with it. I have never owned a straightener before, thinking that it could make my hair frizzy or damage it. The Cloud 9 straightener does the opposite making my hair smooth and manageable. The straightener is easy to use with clear instructions and I am getting better at doing my hair in different styles. A really good choice. Also the delivery was very prompt.
16 de setembro de 2026
Resposta da CLOUD NINE
Hi Jillian, we are so pleased to hear how much you are enjoying your Original Iron! It's wonderful that it has exceeded your expectations. Thank you for your kind words about our prompt delivery and for taking the time to share your feedback! Cloud Nine x
Resposta da CLOUD NINE
Hi Jessica, this is wonderful to hear, thank you! Cloud Nine x
Cloud nine where very responsive and…
Cloud nine where very responsive and helpful
11 de setembro de 2026
Resposta da CLOUD NINE
Hi Tracey, thank you for your 5* review. We are delighted to have been able to assist you. Cloud Nine x
Absolutely loved the ease of ordering
Absolutely loved the ease of ordering, quick delivery and product satisfaction plus a free air brush
14 de setembro de 2026
Resposta da CLOUD NINE
Hi Linda, thank you for your 5* feedback. We are pleased to hear how easy you found placing your order, and that you received your order so quickly. We're delighted that you are enjoying your new products! Cloud Nine x
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