CodeGenc Opiniões 

Resposta da CodeGenc

24/04/2025

Dear Valued Customer,

We are sorry to hear about the unpleasant experience you had with us. Codegenc is a subscription service that provides its members with coding lessons in video and text form.. The situation you described has nothing to do with our service and we think there is a misunderstanding.

Our support team will contact you to help you. But since we do not have your full name on Trustpilot, we are unable to find your contact details. You can also contact us at support@codegenc.com or visit our website codegenc.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.

Customer satisfaction is very important to us. Rest assured that we are always here for you.

Best regards
Support Team

Resposta da CodeGenc

21/02/2025

Dear Valued Customer,

We are sorry that you left a negative review for sharing an issue that has nothing to do with our service. Codegenc is a subscription service that provides its members with coding lessons in video and text form.. The situation you described has nothing to do with our service and we think there is a misunderstanding.

Our support team will contact you to help you. But since we do not have your full name on Trustpilot, we are unable to find your contact details. You can also contact us at support@codegenc.com or visit our website codegenc.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.

Customer satisfaction is very important to us. Rest assured that we are always here for you.

Best regards
Support Team

Resposta da CodeGenc

13/02/2025

Hi Jessica,

Thank you for taking the time to give us a feedback. We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience this has caused you.

We believe there was a misunderstanding and we will make the effort to correct this. We are online platform that provides its members with means to create their own customized websites/blogs, without any need for coding skills.

Our support team are always ready to help and assist you. You can reach us through support@codegenc.com or speak to us via Live chat on our website codegenc.com.

Rest assured we take your feedback seriously and we are here to help.

Resposta da CodeGenc

28/01/2025

Hi Carolyn,

Thank you for taking the time to give us a feedback. We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience this has caused you.

We believe there was a misunderstanding and we will make the effort to correct this. We are online platform that provides its members with means to create their own customized websites/blogs, without any need for coding skills.

Our support team are always ready to help and assist you. You can reach us through support@codegenc.com or speak to us via Live chat on our website codegenc.com.

Rest assured we take your feedback seriously and we are here to help.

Resposta da CodeGenc

24/01/2025

Dear Creeper Squad,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.
Best regards,
Codegenc.com

Resposta da CodeGenc

24/01/2025

Dear Cucu Costina,

On our records, you enrolled on 04/01/2025 in a 3 day trial campaign to access our website. We sent a registration mail with the details regarding your registration to your mail address on the same date.

Since the subscription was not canceled within the 3-day trial, it was renewed to a regular subscription.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Your membership was successfully canceled on 13/01/2025 and you have been successfully reimbursed for 40.99GBP.

We hope the case is resolved, but if there is anything else we might help you with, please feel free to reach out.

We have a small favor to ask. Would you be so kind to remove or change your Trustpilot review so as to prevent any potential reputational damage to our company? It would mean a lot to us.

Best regards,
Codegenc.com

Resposta da CodeGenc

15/01/2025

Dear Bec W,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.
Best regards,
Codegenc.com

Resposta da CodeGenc

15/01/2025

Dear Hans FM,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.
Best regards,
Codegenc.com

Resposta da CodeGenc

15/01/2025

Dear Jeff,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.

Best regards,
Codegenc.com

Resposta da CodeGenc

14/01/2025

Dear Kalpana,

On our records, you enrolled on 06/01/2025 in a 3 day trial campaign to access our website. We sent a registration mail with the details regarding your registration to your mail address on the same date.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Your membership was successfully canceled on 07/01/2025.

In order to maintain a high level of customer satisfaction, we are willing to offer a refund of your initial payment. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

14/01/2025

Dear Julie,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.

Best regards,
Codegenc.com

Resposta da CodeGenc

11/12/2024

Dear Rebecca,

We hope you are well.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Since we are unfortunately unable to find the account you're referring to, please send us your email address so we can issue a refund and cancel the membership.

Thank you in advance and we apologize for any inconvenience!

You can also contact our customer service at: support@codegenc.com and our agents will be more than happy to answer your request.

Best regards,
Codegenc.com

Resposta da CodeGenc

11/12/2024

Dear Jane,

On our records, you enrolled on 05/11/2024 in a 3 day trial campaign to access our. We sent a registration mail with the details regarding your registration to your mail address on the same date.

Since the subscription was not canceled within the 3-day trial, it was renewed to a regular subscription.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Judging from your review on Trustpilot, you are not satisfied with the purchase. We therefore confirm that your membership has been canceled.

In order to maintain a high level of customer satisfaction, we are willing to offer full refund of your subscription fees. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

11/12/2024

Dear Karin,

On our records, you enrolled on 19/11/2024 in a 3 day trial campaign to access our. We sent a registration mail with the details regarding your registration to your mail address on the same date.

Since the subscription was not canceled within the 3-day trial, it was renewed to a regular subscription.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Your membership was successfully canceled on 03/12/2024 and you have been successfully reimbursed for 373.00 ZAR.

In order to maintain a high level of customer satisfaction, we are willing to offer full a refund of your initial payment (58.00 ZAR). We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

20/11/2024

Dear Suzane,

On our records, you enrolled on 12/11/2024 in a 3 day trial campaign to access our website. We sent a registration mail with the details regarding your registration to your email address after the subscription had been made.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Your membership was successfully canceled on 12/11/2024.

In order to maintain a high level of customer satisfaction, we are willing to offer full a refund of your initial payment. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

21/11/2024

Dear Nelisiwe,

On our records, you enrolled on 06/11/2024 in a 3 day trial campaign to access our website. We sent a registration mail with the details regarding your registration to your email address after the subscription had been made.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Your membership was successfully canceled on 06/11/2024.

In order to maintain a high level of customer satisfaction, we are willing to offer full a refund of your initial payment. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

5/11/2024

Dear Kimberley,

We hope you are well.

Since we are unfortunately unable to find the account you're referring to, please contact us at: support@codegenc.com so we can cancel the membership. Please send us the screenshot of the issue you're experiencing as well.

You can also reach our customer support via live chat or phone. The contact details are on our website: https://codegenc.com/

Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com

Resposta da CodeGenc

Actualizada a 4/11/2024

Dear Donald,

On our records, you enrolled on 22/10/2024 in a 3 day trial campaign to access our website.

We sent a registration mail with the details regarding your registration to your email address after you subscribed.

Please note that you received the Reminder email which contains the membership and billing information upon your registration. All our subscribers are free to cancel the membership at any time.

If you believe there has been an instance of abuse of some kind and that the membership was obtained in a fraudulent manner, please forward all relevant information so we can evaluate the situation. We are committed to addressing such cases with utmost scrutiny.

Judging from your review on Trustpilot, you are not satisfied with the purchase. We therefore confirm that your membership has been canceled.

In order to maintain a high level of customer satisfaction, we are willing to offer full refund of your subscription fees. We would only kindly ask you to remove or change your review on Trustpilot so as to avoid any reputational damage it could cause to our company.
Thank you in advance and we apologize for any inconvenience!

Best regards,
Codegenc.com