Not 5 stars because I got a duplicate ip address which caused multiple issues until sorted out

Excellent WiFi, professional and friendly engineers , and it didn't take long to install.

Really good better than virgin never going back to them. Thank you so much polite staff and very helpful

Installation was completed within 2 weeks, service from booking to installation was excellent, the team who who connected me were fantastic, punctual , friendly and did a great neat job.

At the moment I haven't been with you that long and my first payment hasn't gone out yet which I don't no what date my first payment goes out,I was happy with the engineers who came to install the WI Fi thanks Simone Machell

Good communication and understood my point

Everything from initial enquiry to booking & installation 5 star.
Able to offer us an appointment within 2 weeks.
Ged & Jordan provided us with an excellent service. Discussed where we wanted installation. Completed the job efficiently & left everything as good as they found it. I was concerned the installation would cause some damage to the garden & drive, but you cannot tell where the fibre has been fitted.
Ged talked us through post fitting connection.
Thanks very much for such good customer service

Can't fault the company. From phone calls with Paul, everything is explained well. Nelson did the setup in the house, no fuss no mess, very respectful.
At last we have proper internet.. Very pleased.

Answer the phone with a human within 5 minutes, carried out what they promised to do and kept me informed. Proper customer service

This service is top knotch as we say in Derbyshire. The quick no nonsense approach is the service which does best for me. It was recommend to me by my mother and I got in touch with Paul Long the sales director, and everything was quickly sorted out from there. The installation was soon sorted by a nice young gentleman whom I'm sorry I have forgotten his name. And the quality of my now internet service is super fast and makes my tv viewing a delight, as I don't have a tv aerial or sky, I totally rely on internet viewing. Thanks Connect fibre your everything you say on the tin.

Every thing explained clearly to me and a very friendly adviser.It made the experience of changing providers easy for me

Very happy with them did a wonderful job

I spoke to Paul, who was very helpful and genuine. He gave me some good tips for how to complain to my existing provider.

1. Aggressive marketing tactics. They knock on our door every three months or so, trying to sell to us. We see enough adverts without having in person advertising. 2. Misleading advertising promising speeds up to 1000mbps when it's only FTTC (fibre to the cabinet) which gets at best speeds on 100mbps. It's not necessary for the size of house, but they prey on misinformation to push unnecessary upgrades.

Very happy with my broadband service, it was installed well and didn’t take too long, I get fast speeds and the price doesn’t rise during the contract which is great thanks! 😁

The man who came was punctual, polite and very helpful. He talked through what he was going to do, and was very accommodating.

He came very prepared, especially as our walls were very thick and the wiring was a bit tricky to secure.

yout agent was very professional easy to tslk too ..very good to deal with

Very good service- Luke who did the installation was very polite and professional - excellent

Engineer very polite and helpful problem solved very quickly