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COOLCRUTCHES Opiniões 

524
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Ver mais

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Classificada 1 em 5 estrelas

I have had a walking stick and also a crutch and I have to say initially they were great, however the glitter on the crutch became very tired looking quickly, bearing in mind I cant walk far and only... Ver mais

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Classificada 5 em 5 estrelas

Complete cool crutches convert . I've been using mobility aids for 19 years and these have been by far the most comfortable and also sturdy walking sticks I've ever used . The fact that you can choose... Ver mais

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Classificada 5 em 5 estrelas

I have purchased two sets of Cool Crutches over the past two years - a leopard print set, and a purple set. I just love them! Such amazing quality which is essential but also just so fun and, obvio... Ver mais

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Informações sobre a empresa

  1. Fornecedor de equipamento para mobilidade

Escrito pela empresa

Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.


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4,4

Excelente

TrustScore: 4.5 em 5

524 opiniões

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 95% das suas opiniões negativas

Geralmente responde em 14 horas

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4,4

Todas as opiniões

(524)

156 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I love my crutches

I love my crutches! I have a walking stick too. They make me feel very safe because they’re really strong mobility aids but the moulded grip makes all the difference too. The neoprene grip cover is great especially in the winter! Thank you

29 de agosto de 2025
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Resposta da COOLCRUTCHES

Thanks so much for taking the time to write this lovely review, Wendy! x

Classificada 5 em 5 estrelas

The best walking aids ever!!!

I have 3 walking sticks from cool crutches and they are absolutely amazing!! The way they feel in my hand is so much more comfortable than regular walking sticks and they are so supportive with no clicking or racketing noises! The designs are beautiful and they really make me feel more confident as a younger walking aid user! I also love how much they truly care about the disabled community and how much awareness they raise for us! Cool Crutches are just the best!!

29 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Chloe, thank you so much for this lovely review! We really appreciate the time you've taken to write it and love having you as part of our Cool Crutches Community! x

Classificada 5 em 5 estrelas

Cool crutches are incomparable to any other brand

I have used cool crutches for many years, and they have been my one consistent as far as mobility aids go. They look stunning, they are so comfortable. They are incomparable to any other brand. I would never consider using any other crutch or walking stick. The aids from cool crutches, the founders, the owners, every single individual within that business goes above and beyond to not only deliver such a fantastic product but to make sure their customers have an amazing experience! I have used cool crutches since approximately 2019. I have no complaints, no quarrels. Only positive feedback to give this brand and its staff! Thank you so much to cool crutches, to all of their staff and to the founders of the product for making something which is is a mobility aid, not just something to try and help you balance when you walk, but something which delivers what you need every single day, day in day out and with substantial amounts of style and elegance
xx

14 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Emily - thank you so much for taking the time to write this lovely review! We are so fortunate to have incredible customers like yourself and value you more than you know! xx

Classificada 5 em 5 estrelas

Repeat customer for a reason!

I have bought multiple products from Cool Crutches and I always get the best compliments from for using them. I love my crutches - from the diverse range of designs to how comfortable they are when using them for long periods of time (no blisters!), they really have spent years perfecting them. Using my crutches have helped immensely with my rehabilitation post spinal injury. Cost per wear/use makes my crutches very affordable - if you're going to use something as regularly as you would crutches, you know that it's worth it. Highly recommend!

1 de agosto de 2025
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Resposta da COOLCRUTCHES

Hello! Thank you so much for this lovely review, we really appreciate the time you have taken to write it and feel very lucky to have you as one of our valued customers! xx

Classificada 5 em 5 estrelas

Beautiful crutches

Beautiful crutches, from a disabled female owned business. I love being able to send my designs over to CC and see them come to life on my mobility aids. Comfortable and practical, I am never without at least two pairs in my car. The obvious choice for cool looking crutches!

7 de julho de 2025
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Resposta da COOLCRUTCHES

Hi Gemma, thank you so much for taking the time to write this lovely review! We love helping you to design your Cool Crutches! x

Classificada 1 em 5 estrelas

Gave dangerous advice then blocked people online who shared their concerns

I bought some of their crutches a while ago and while functionally they were good, I had issues with Vinyl tearing and dusty. To be fair - the company did replace quickly/easily. My new ones also had the vinyl rip after a few months but i did not bother to report.

I follow them on insta and they shared a post telling people to use chatGPT/ai to get medical advice. This included telling people to tell AI chatbots their full name, DOB, NHS number and diagnosis and uploading medical notes.

This was concerning and unsafe advice as AI should not be used like that. Many people commented and shared their concerns. Especially as their target audience are more vulnerable. Instead of listening, cool crutches deleted their post and blocked multiple people (inc me) because we explained how dangerous this advice was. They know multiple of us were paying customers. So far they have issues zero apology or recognition of this and have posted multiple times since - just not about the AI thing.

I spent a lot of money with them before and I have lost all trust in a company that would just block people online and hide when they were in the wrong.

26 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Taylor,
Thank you so much for taking the time share this, we completely understand your sentiments. Amelia’s post this week talking about her personal experience using AI was intended to support and absolutely not to cause any harm. We are all mortified by the response and valuable concern, the post has now been removed and Amelia has personally apologised on social media as well as posting a statement.
We are truly sorry and hope that our accountability and intent is clear and our continued mission to support the health and happiness of the disabled community can continue. We understand we got this one wrong and take full ownership of the mistake.
If you have would like to reach out directly please do email hello@coolcrutches.com we are always happy to help as best we can.
Thanks again,
The Cool Crutches Team x

Classificada 1 em 5 estrelas

So close yet so far

as much as I want to support a company seeking to increase disabled joy, I think this one missed the mark. The advertising has always insinuated that the crutches sold were designed and manufactured by the company themselves, and yet I recently discovered that they are sourced from a different, far more affordable company and simply vinyl wrapped. That's something I've done to my own crutches for a fraction of the price this company charges, and it would probably last longer too. I am additionally very disappointed by this company's support and usage of generative AI.

25 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Evvy,
Thank you for taking the time to write this review. Whilst we do outsource the manufacturing of our products, the final product is unique to us and only available to buy via our website or our retailers (currently Notonthehighstreet, Walkingsticks.co.uk and Amazon). The individual components come from multiple manufacturers and pricing primarily reflects the physical design, functionality, medical certification and quality of our crutches and sticks.
Our founder, Amelia, finds the use of AI very helpful in the management of her medical records and appointments and has shared this more recently on social media but following your feedback (amongst others) we have removed it. It is something Amelia is deeply sorry for and us as a company will be more cautious with in future. Please know we take this very seriously indeed and our priority has and always been our community’s health and happiness.
All of our interactions and responses to messages/emails/social media and calls are answered by our customer support team, or Amelia herself so do reach out if we can help further.
Really hope this clears up some of your concerns, thank you again for your review. If you have any feedback or more information you would like please do contact us directly via hello@coolcrutches.com.
Thanks again,
The Cool Crutches Team x

Classificada 5 em 5 estrelas

No one chooses to be disabled

No one chooses to be disabled - and as other reviewers have observed, the standard ( grim ) NHS issue walking aids only seem to draw attention to a sad situation.
I was delighted to find Cool Crutches ! And although I had to save for my purchase, I spent many happy hours choosing my package from an amazing selection.
I was thrilled by both the service offered and the quality of crutch, stick, ferrules, and grips when they arrived, Easy to adjust, robust, and so stylish …
Thank you chaps … I’m so pleased.

22 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Liz! Thank you so much for your wonderful review, we're so pleased that you love your new crutch and stick! x

Classificada 5 em 5 estrelas

The purchase was easy

The purchase was easy, the delivery was quick. I had a little difficulty with adjusting the height but once I realised what the issue was it was simple to do. I contacted cool crutches for advice and Charlotte got back to me quite quickly. All in all a pleasant shopping experience

25 de julho de 2025
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Resposta da COOLCRUTCHES

Thanks so much for your kind review, Patricia, it was a pleasure to help you! Charlotte x

Classificada 5 em 5 estrelas

Rapid delivery and great customer service

Rapid delivery. Sadly had to return the ferrule but the stick is great. ALSO forgot to say the customer service is superb.

25 de julho de 2025
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Resposta da COOLCRUTCHES

Thanks so much for the lovely review, Clare, it was a pleasure to help you out with your order! Charlotte x

Classificada 5 em 5 estrelas

Very cool and comfortable crutch!

Very quick delivery if you pay! Nice , interesting crutch. I have ms and would have preferred not to pay tax but although asked how to do it, I got no help.!Inpaid full price but I still think my new cutch is worth it, I’ve bought a crutch from cool crutches before and I will buy again!

25 de julho de 2025
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Resposta da COOLCRUTCHES

Thank you so much for your lovely review, Helen! We're so sorry you didn't get the help you needed when purchasing your crutch, next time you order please choose the 'VAT Exempt' option and the price will automatically amend itself!

Classificada 5 em 5 estrelas

Great Product and Service - Highly Recommended

My Father, at 87, needed a walking stick and was quite embarrassed by this development. He is President of his local cricket club and I wondered if I could get a stick made in his club colours to ‘cushion the blow’ and create a conversation piece. I found Cool Crutches online and am so glad I did. I sent in my order and ideas through their excellent website (complete with Pantone colours) and Clare responded almost immediately. Then the designers took my ideas and improved them and, within a morning, we agreed what we wanted. It was delivered three days later to my delighted Father who is looking forward to showing it off at Saturday’s match.

I love the concept of Cool Crutches, and how Clare and Amelia create a sense of fun at a difficult juncture of anyone’s life. The product is outstanding, the service even better and the delivery was so fast. I could not recommend them highly enough.

1 de agosto de 2025
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Resposta da COOLCRUTCHES

Hi Craig, thank you so much for your lovely review! It was a pleasure to help to create a walking stick that your dad is proud of and we loved seeing the photo you sent us! Thanks again x

Classificada 5 em 5 estrelas

Service

Service - quality & delivery excellent

25 de julho de 2025
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Resposta da COOLCRUTCHES

Thank you so much for taking the time to write this review, Yvonne!

Classificada 5 em 5 estrelas

Really good customer care and service

Really good customer care and service. Replied to my email promptly and were friendly and approachable

25 de julho de 2025
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Resposta da COOLCRUTCHES

Hi Zoe, thank you so much for your lovely review - we really appreciate the time you have taken to write it. :)

Classificada 5 em 5 estrelas

Amazing

Ordered after a recent diagnosis and knowing the hospital crutches weren’t doing it for me and needing a pair rather than one yet to try them but very impressed

23 de julho de 2025
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Resposta da COOLCRUTCHES

Thank you so much, Pippa, we hope you love your crutches just as much once you start to use them! :)

Classificada 5 em 5 estrelas

Love this company SO much!

Love this company!

Their TikTok and Facebook presence is very good and a lot of disabled people recommend these. I had a few questions so I inboxed them on Facebook. I had the nicest and most helpful response from a lady called Amelia who was so helpful, and I can say was the nicest customer service I have ever come across!
People go on about how expensive the are. However I ordered the black glitter with the holder to attach it to tables. I got VAT discount due to having a few chronic illnesses. And I used klarna… girl math it feels cheaper!

It came next day and it’s stunning and the black glitter fits my aesthetic perfectly. I adore it. I wasn’t expecting next day so I was estatic when it came! It comes with a comfort handle cover…

I did message to ask if they had a walking stick that fits both hands and they said they didn’t… however i find it comfortable in both hands if i turn it around which i don’t mind. Also comes with a silicone handle on it. So reduces risk of dropping it!

You don’t have to push any buttons to adjust it which is great if you have any disability in your hands it’s a clip you pull out and adjust!

I can’t recommend this company ENOUGH and the fact that so many disabled people recommend this company is a testament to how great they are!No doubts at all! Get ordering!

17 de julho de 2025
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Resposta da COOLCRUTCHES

Hi Alex,
What a gorgeous review, thank you SO much! It is amazing to read how pleased you are with your stick - girl math is a a game changer!

Classificada 5 em 5 estrelas

Happy Customer

Super fast on delivery came next day lovely walking stick still getting use to using it as I normally use my crutches that I also purchased from you. Highly recommend. I will be purchasing other items soon.

26 de junho de 2025
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Resposta da COOLCRUTCHES

Wonderful! Thank you so much, Lindsey and just get in touch if we can help you adjust to your new stick :)

Classificada 5 em 5 estrelas

return crutches

Customer service were exceptional in dealing with my order. As I was not satified with my order, I am able to return the crutches and my money will be refunded.
Many thanks Kate

9 de junho de 2025
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Resposta da COOLCRUTCHES

Thank you so much, Jayne! Much appreciated :) x

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