cosentino.com Opiniões 131

Profesionalidad, buena atención, producto de calidad y trabajo bien ejecutado. Todo fue perfecto, gracias!!

I can't for the life of me get this company to honour their warranty. I have exchanged countless emails with them. They said they would honour their warranty and now they won't respond to emails or phone calls.

Silestone quality control is terrible. Our counter had many very dark flakes that were nothing close to the sample or rest of counter. Zero response from company.

Here's another one star review by somebody who now wishes he'd seen these reviews before purchase. I don't think I've ever seen a 61% one star review profile before.
Our less than 3 year old Silestone worktop cracked after 40 minutes exposure to a silicon rubber electric plate warming mat on its medium (80 degrees C) heat setting. At no time did the worktop become too hot to touch.
Cosentino rejected our claim out of hand, ignored my comments regarding never becoming too hot to touch, stating thermal shock caused by excessive heat being applied to cold stone (installed in a centrally heated house!).
They obviously don't care about their customers, and clearly don't beleive what their customers say.
To be clear, our Silestone worktop cracked after being gently warmed to no more than 80 degrees C over a 40 minute period using a plate warmer in accordance with instructions. Draw your own conclusions.

DO NOT purchase from here. Had a similar experience. Purchased this for our kitchen. Was installed in February. We kept getting scratches and emailed them and called in June. They blamed us and our contractor. We finally got a consentino tech to come four months later in October who shared the product was defective. It’s now December and they have given us no resolution. We will also be filing a claim with the better business bureau as well. The entire customer service team was rude and unresponsive. Even when they came to my home before the tech showed up they were rude and continued to blame me.

shocking website for trying to activate a guarantee. Simply doesn’t work via their scan code.
Hope the dekton work surfaces are better than their website!!!

Instale Dekton en encimera y pared en la zona de la cocina. Se me rajó una vez, cuando tenía un año , contacte con la chica que estaba de responsable y fue muy eficaz, rápida y se arregló. Pasado un año justo, de nuevo se raja por el mismo sitio. Escribo, la chica ya no es ella, es un tal Fco Javier ( en Girona) . Pido que se pongan en contacto y que me den soluciones, la respuesta? que el departamento correspondiente ya se pondrá en contacto cuando tenga un momento . Señores, en 5 SEMANAS no ha tenido un momento. Pido un telefono de alguién que me lo pueda resolver .. SILENCIO .
Hoy he vuelto a escribirle, a ver...

Confié en Cosentino (Dekton) para la encimera de mi isla. En una comida escuchamos un ruido y al revisar vimos que la encimera se había rajado en tres, con una fisura que nace junto a la placa.
Abrí la garantía, pero fue denegada por “impacto/mal uso”. No ha habido ningún impacto y así ha quedado acreditado en el expediente. Además, el teléfono de atención no responde tras llamar dos días seguidos. El comercial tampoco responde ya a mis llamadas. Esperaba otra respuesta de una marca líder. Comparto este caso para que otros compradores lo tengan en cuenta.

Don’t use Cosentino or Magnet - terrible experience which can leave you thousands out of pocket if/when your silestone worktop cracks. Please note that this is my personal experience and my opinion only. It is for you to make your own decision.

After purchasing a Magnet kitchen which included a silestone worktop, it crack in the middle of a join after only 10 months. Cosentino said that I had put something hot on it - I hadn’t.

I contacted Magnet who sold it to me and said that they didn’t hold the warranty and there was nothing they could/would do.

Magnet sold it to me, did not tell me that they were not responsible for faulty worktops or what you can and can’t do with it. If you put a cup of tea on your worktop, a crack develops then tough.

I now have a crack in the worktop and can’t afford to replace it - looks terrible and is a shocking advert for the 2 companies. My builder said that he will no longer use both companies and 2 family members who have seen the worktop decided not to use either companies products for their new kitchens.

Cosentino’s silestone can easily crack, even when looking after it - in my experience. They will leave you high and dry.

Don’t use Cosentino or Magnet without being aware of the risks.

Dopo acquisto piano in Dekton, si è richiesta assistenza per un problema a maggio 2025 e fino ad oggi nonostante ripetuti solleciti della sede di Milano non si è avuta risposta completa (solo attesa: "entro venerdì faremo sapere.." - in effetti non è mai stato specificato di quale mese o anno..). Ancora meglio nell'ultima nota mi è stato detto anche di non scrivere più non potendo loro fare nulla.. Eppure si era solo richiesto/definito con il sig. Nuvoli alla fine di fornire il silicone idoneo per sigillare al meglio la mancata tenuta del collante nei bordi del lavabo!

Praticamente mi hanno scaricato e dovrò farmi costruire un nuovo lavabo a disegno ..

We purchased an expensive Silestone worktop with our kitchen from a UK kitchen retailer costing £000s.

It looks very nice and we have had it in place for just 2 months and we noticed a ring on worktop and a smaller mark. You can only see the marks when light shines on the surface.

We have not placed a pan or hot plate on the worktop and have been very careful bearing in mind the cost.

The original installer came out and have been talking to Cosentino on our behalf. We explained we have not intentionally placed anything on the worktop that was very hot, why would we! The kitchen is brand new!

Cosentino have responding saying they will not inspect it as "This is from heat or chemical"

We are totally gutted, the product is sold as being of a high quality etc. and you get sucked into the 25 year warranty promise!

Stay away!

A fuir, j'ai acheté un plan de travail en dekton il y a 3 ans et il est déjà fissuré !!
aucune garantie pour le prix du plan de travail c'est une honte !!

Muy amable y buenos consejos que ayudan en la elección

Muy buena atención

Ho comprato un piano silestone, un materiale pessimo, con garanzia 25 anni inesistente si é lesionato appoggiando una pentola tiepida e scheggiato tutto.
Sto chiamando il servizio clienti da 8 mesi ad oggi non mi hanno mai richiamato.

Do not purchase this product. Their response to warranty issues is so insulting and hateful. We installed Iron Bark quartz in our new home in Virginia. The area around our stove and sink has remained perfect and beautiful. However the countertop at the kitchen island is a complete disaster. Every spill leaves a permanent stain. There are numerous marks and scars on the finish. We have never left a caustic material on the surface. The response from the company has been most upsetting in its accusatory nature. We will be pursuing the matter in the local courts for breach of contract. I suspect this company will be filing for bankruptcy in the near future.

Le silestone est vraiment de très mauvaise qualité
Taches dès le départ plan de travail remplacé non sans mal et deuxième avec de nouvelles taches de plus le revendeur et installateur HM de biganos une fois qu’il a posé et encaissé le chèque fini plus de SAV
Bref entreprise cosentino et leurs revendeurs à éviter
Photos à disposition

El formulario de incidencias no funciona. He intentado contactar varias veces y es imposible. El chat también deja mucho que desear.
No esperaba esta atención Post venta con el precio que hemos pagado por la encimera.

Cosentino Silestone countertops purchased through Lowes, Colorado Springs, CO. The protective finish after just couple of years showed small imperfections where water and food matter could enter under finish. Another couple years later shows many areas where liquids have penetrated under the original finish. Very disappointed with this product.

Compramos.una encimera de consentido a través de obramat malaga . Llevamos foto de los que queríamos para ver si era viable. Según ellos todo perfecto. Montan la piedra . A las 2 semanas estrenamos la.barbacoa y la piedra se rompe. Obramat dice que por el peso de la barbacoa. Hemos contratado a un perito y dice que es por el calor cosa que nadie nos advirtió. Ahora se lavan las manos