Neil was very helpful, working through my confusing request. Thank you very much Neil, very much appreciated. 😇😇😇👌👌👌
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Leia as opiniões dos outros
Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.
I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Ver mais
Informações sobre a empresa
- Empresa fornecedora de energia eléctrica
- também em
- Companhia de gás
- Empresa de energia solar
- Fornecedor de energia
Sobre CovaU Energy
Escrito pela empresa
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Informações de contacto
Suite 05, Level 29, 225 George Street, 2000, Sydney, Austrália
- 1300 689 866
- support@covau.com.au
- covau.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Service
Re Call Reference Number SF05508592:
Today I spoke with a young woman who gave me excellent Customer Service. She was very patient with all my questions and she was a very good listener.
Thank you.
Very efficient and polite customer…
Very efficient and polite customer service
Very helpful and listened to what I was…
Very helpful and listened to what I was after.
And also Australian owned!
Had a great experience speaking with…
Had a great experience speaking with the support team about my smart meter upgrade. The representative was incredibly helpful, polite, and resolved my concerns quickly. Great customer service!
Great Support
Great support to find and connect an electricity plan.
Excellent Service
My phone enquiry was answered promptly and the representative was extremely helpful and explained the plan I was enquiring about. The rates are very competitive and I have signed up.
Easy changeover …
We found the process of changing our electricity provider very fast and easy. The phone was answered quickly and the phone consultant was very patient and helpful.
Margaret and David
Jelly was so helpful and friendly and…
Jelly was so helpful and friendly and answered all of my questions. Thank you Jelly.
Excellent call centre handling of our…
Excellent call centre handling of our application to sign up to a gas plan. Efficient, comprehensive and receptive = a 100% pleasant experience.
Excellent customer service provided by…
Excellent customer service provided by Grace. Very helpful and clear with all information needed to connect our electricity plan. Thank you
All matters resolved within shortest time
Very satisfied with the service. Highly recommended. All our matters have been resolved within the shortest time.
Great service
Your customer service agent was extremely helpful and resolved my inquiry expeditiously. I am an existing customer.
Thanks Marc
Grace was easy to converse with and got…
Grace was easy to converse with and got me the results I was after. Thanks Grace
Great customer experience!
Good communication and solved my problem
Good communication and solved my problem
Guillia Juanco gave perfect service
Guillia Juanco gave perfect service. She was very professional with how she talked and how she guided me through my process of joining COVAUenergy, she also gave me a well informed run through of the payment charges and plans, mind you this is my first time talking with her and first time joining any kind of energy service company. ALL in all very satisfied with her customer/sales service.
the lady was very helpful thank you
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