CovaU Energy Opiniões 

Everything was clearly explained and change over was simple. Customer service was exceptional.

I called to check if there is a better offer for my Gas account. It was very pleasant experience and the staff helped me to move me to a better plan. extremely happy with the service provided by the call center lady

Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they try to gives you advise about the best rates for you.

Good thanks

Very supportive staff, almost immediately responded to my request and updated a better plan within a hour! Highly recommended for all my friends!

so much help for me .incredible service person so calm helpful costomer person

I recently contacted customer support regarding my mother’s energy bill concessions. I had forgotten to update her details after receiving a new concession card, which meant she missed out on discounts for the past six months.

The representative I spoke with was incredibly understanding and efficient, resolving the issue for us immediately. I am so grateful for the quick and helpful service, which has been a great relief for my mother. It is rare to receive such attentive and professional care—thank you to the team for making this process so easy.

I rang today to upsell update my personal details and enquire about and improved plan mentioned in my last statement with a reduced cost. My call was well received and the details were updated immediately and also we will place on a new plan which has reduced our costs. An excellent service.

the service was great helped me thru everything

Like many people I look for the best deals in energy consumption. It was great to talk with Grace from COVAU. She was very knowledgeable, helpful, courteous and professional ensuring that I understood all aspects of the transfer to COVAU. Thanks for your help Grace you’re a valuable asset to the company.

Called after doing an energy compare and covaU was up the top. Being a Sunday night we didnt think we would get through but within 2 minutes we were taking to a lovely customer service person called Guillia she was friendly informative and signed us up within 15 mins. Overall a positive experience. Thanks for your help.

Maureen,
provided excellent information on options that suited our needs.
Very happy with the results

Malana was very helpful and provided excellent customer service. She explained everything clearly and helped me get a better deal with CovaU. I really appreciate her support.

I can't speak highly enough of the team at COVAU.

Recently, I was in a panic after thinking my new gas connection for my business was going to be cancelled. It had already taken nearly two months to receive an offer from Jemena, and after changing fitout teams, there was some confusion regarding my application. My previous fitout team had advised that they were no longer proceeding with the project, and unfortunately COVAU was incorrectly informed that the site was no longer going ahead. As a result, Jemena was instructed to close the job.

When I realised what had happened, I called COVAU quite stressed and expecting a difficult process. Instead, I was greeted by a genuinely helpful person who took the time to listen, understand the situation and assist me. The team quickly investigated the issue, rectified the misunderstanding and helped get my application moving again.

What stood out most was that I was able to speak with real people who genuinely cared about helping and finding a solution. Their professionalism, responsiveness and customer service turned a very stressful situation into a positive outcome.

Thank you to the COVAU team for your support and assistance. It's rare these days to find customer service of this quality, and I truly appreciate the help you provided.

Grace answered my enquiry about the status of my pensioner concession in a speedy and courteous manner. I have a gas account with CovaU and am very happy with their service and a competitive product.

Cova u Cova u coustomer service representative is am so happy I don’t have word to describe my satisfaction really Cova u the best service

It was the best experience for today thanks

Great customer service and good sign up offers.

She understood what I am saying and tried help .
It was upset and annoying situation charge me twice old home and new home too .but she help me clearly.
Great