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Cozey Opiniões 766

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

We’ve had the Cozey Ciello L-Shape couch for a little while now and overall I’m really happy with it. It’s exactly what I was looking for in both shape and color, and it fits the space beautifully... Ver mais

Classificada 5 em 5 estrelas

I love my Ara bed. It is so comfortable and looks perfect in my bedroom. It was a little harder to put together than anticipated but my husband helped and we got it done. The zipper popped off of... Ver mais

Classificada 3 em 5 estrelas

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de mobília para sala de estar
  4. Loja de mobília ao ar livre
  5. Loja de sofás

Escrito pela empresa

Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

766 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Comfy

Customer service was great helping me to understand about the refurbished program! The couch I got had no issues at all and is so comfy!!

5 de abril de 2026
Classificada 4 em 5 estrelas

Cozey Ciello L-Shape Couch

We’ve had the Cozey Ciello L-Shape couch for a little while now and overall I’m really happy with it. It’s exactly what I was looking for in both shape and color, and it fits the space beautifully. The fabric feels nice, and I love that the covers are removable, which makes it feel much more practical for everyday life.

Assembly was fairly straightforward overall, but getting all of the pieces to connect properly was the trickiest part. At one point it seemed like the predrilled connectors and receivers might not be aligned correctly. We were eventually able to get everything together, but it definitely wasn’t quite as seamless as the instructions suggested.

In terms of comfort, it’s definitely comfortable enough for lounging, though I do wish the seat cushions were a bit softer/cozier. That said, it still looks great, feels well made, and I’m happy with the purchase so far.

17 de março de 2026
Classificada 1 em 5 estrelas

Irrtum

Irrtum sorry

21 de abril de 2026
Opinião espontânea
logótipo da Cozey

Resposta da Cozey

Hallo Michael,

es tut uns leid, dieses Feedback zu sehen, und wir verstehen, wie frustrierend eine solche Situation sein kann.

Basierend auf Ihrer Bewertung könnte es sich um eine Verwechslung handeln, da wir unsere Möbel derzeit nicht in Deutschland verkaufen oder vertreiben. Wir möchten sicherstellen, dass Sie die richtige Unterstützung erhalten, und hoffen, dass Sie sich direkt an das Unternehmen wenden können, bei dem Sie gekauft haben, um eine Lösung zu finden.

Wir wünschen Ihnen alles Gute bei der Klärung.

Classificada 5 em 5 estrelas

Love love love

From ordering, to delivery, to quality of the product is top notch! Easy, fast and we love our couch and so happy we bought the high angled version!

6 de abril de 2026
Classificada 5 em 5 estrelas

I love my Ara bed

I love my Ara bed. It is so comfortable and looks perfect in my bedroom. It was a little harder to put together than anticipated but my husband helped and we got it done. The zipper popped off of one of my pillow covers and I contacted Cozey and they are sending a new one. I was a little nervous about ordering something online without seeing it but I am so glad I did. I highly recommend!

3 de abril de 2026
Classificada 2 em 5 estrelas

Gobolt (shipping company) messed up 3x

Gobolt (shipping company) messed up 3x. Cozey was helpful and communicative and gave a gift card, but still very disappointed in the delivery

3 de abril de 2026
logótipo da Cozey

Resposta da Cozey

Hello Lonna,

We’re truly sorry to hear that the delivery process was disappointing, and we completely understand your frustration after multiple issues with the shipping experience.

We really appreciate your feedback, as it helps us improve our processes and the overall experience we aim to provide. While we’re glad our team was able to stay communicative and help resolve the situation, we recognize that this does not take away from the inconvenience you experienced.

We also want to reassure you that we are in direct contact with you by email to fully resolve this matter.

Thank you again for your patience and understanding throughout the process.

Classificada 5 em 5 estrelas

A must buy

Thank you to Cozy for making my home complete with their Ciello XL sectional. I absolutely love coming home and looking at my living room.

31 de março de 2026
Classificada 5 em 5 estrelas

Incredible company from start to finish!

Incredible company from start to finish. We loved going to the two New York City pop-ups to try out the full line of Cozey home products before we decided, getting swatches to pick out what color sofa we wanted delivered to our home, and even when we finally decided what we wanted and ordered it, the deliver and customer support experience we had with getting on component replaced that got damaged in transit was all a great experience.

We love having our super comfortable and luxe feeling Cozey Atmosphere sofa in our home now and couldn't be happier!

9 de março de 2026
Classificada 2 em 5 estrelas
logótipo da Cozey

Resposta da Cozey

Hi Dana,

Thank you for the kind words and we’re so sorry to hear about the difficulty you’ve had with the chair zippers and understand how disappointing and frustrating this must have been.

We’re currently in direct contact with you by email and are working with you to resolve this as quickly as possible.

We truly appreciate your patience and the opportunity to make things right.

Classificada 5 em 5 estrelas

Excellent experience

Excellent experience. Purchased sofa a year prior from them and needed different cushion covers. Fast delivery and excellent quality.

9 de setembro de 2025
Classificada 3 em 5 estrelas

Difficulties putting together

Difficulties putting together. Customer support dragging things out rather than wanting to make things right first and foremost and offering support.

24 de março de 2026
logótipo da Cozey

Resposta da Cozey

Hi MacKenzie, we’re really sorry to hear about your experience, and we appreciate you taking the time to share it.

We understand how frustrating it must have been to run into issues during assembly and feel like getting support took longer than it should have. You deserved a smoother, more solution-oriented experience.

When you reached out about the chaise cushion on Monday, we shared that vacuum-sealed cushions can take time to fully expand. However, we should have also offered an alternative solution right away, such as exchanging it for an ottoman with a non-vacuum-sealed cushion, and we apologize for not doing so sooner.

We’re taking this feedback seriously and will be sharing it with our team to improve how we support customers in similar situations going forward.

Classificada 5 em 5 estrelas

Cozey is out here improving lives

Our experience with Cozey is worth leaving a review for.

I struggle with a chronic illness that affects my connective tissue and causes pain. This in itself is not a delight to live with, but my former couch, a $700 on-sale purchase 3 years ago, left my lower back aching on the very thing that is supposed to be my comfortable place. I struggled every day to get comfortable, and sought out a better, affordable solution.

Researching these days is overwhelming. I’m also not in the tax bracket to scoop up the highest of the high handmade furniture. What I found in my research is that people love Cozey, and for good reason.

In a world full of poorly made, cheap, only lasts you three years furniture, and the sky high “that’s a downpayment on a house” inaccessible to most of us furniture, there’s Cozey. They sit at the intersection of quality and affordability. The reviews I found, like any sectional, were mixed. Especially for the Gaia model, which seems relatively new. What I was mostly happy with regarding the reviews was the comfort: a sink in plush couch that is still supportive. My research only left me with one concern: I didn’t get to sit on it. I was afraid I would go through all the trouble only to not like it.

Those fears were quickly dismissed. My partner and I easily put the sectional together in an hour (the most challenging of it all being stuffing the covers with the cushions. Let’s just say it’s a bit of a workout if you’re out of shape. Absolutely no concerns on the cushions being stuffed enough, haha) and I anxiously sat down for the first time.

Absolutely a dream. So comfortable I could have maybe cried in that moment. The chenille material is thick and soft. You run your hand over it and think “This is QUALITY”. The cushions so plush yet somehow equally supportive. My partner’s only concern: We might kick off the cushions on the ottoman or they won’t stay on. Worry not, Cozey already thought of that. The ottoman cushions get zipped INSIDE the cover to the base, so you couldn’t kick off the cushions if you tried.

What’s the catch, you might ask? There is none. It’s a freaking great couch for the price point. The only downside is all the cardboard you’ll have to deal with when your new comfy couch won’t let you get up to deal with it.

Thank you from the bottom of my heart, Cozey. You can say you’ve improved a girl’s chronic pain. You can’t hear me, but there’s a good chance I’m saying “god I love this couch” to my partner as you read this.

23 de março de 2026
Classificada 5 em 5 estrelas

Amazing!

Order came so incredibly fast-much faster than anticipated! It was packaged incredibly well and labeled on the boxes very nicely making it super easy to disassemble from the boxes to assemble together!

26 de fevereiro de 2026
Classificada 5 em 5 estrelas

Exactly what I hoped it would be

Incredibly fast shipping on a very well-made product. This study side table is perfect as a little laptop or drink table. It was easy to assemble. I love that the height is adjustable. I'm very happy with my purchase.

2 de março de 2026
Classificada 3 em 5 estrelas

almost good

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall comfort is missing, it seems like it needs a better quality stuffing and foam. Also when multiple people are sitting on it, their limbs get lost in between the cushions as they dont flow together like a normal couch. it is more like individual seats where they sort of drop off where it should be flowing together much better.

18 de março de 2026
logótipo da Cozey

Resposta da Cozey

Hi Megan,

Thank you for taking the time to share your experience, we really appreciate your honest feedback.

We’re sorry to hear the comfort hasn’t met your expectations. Since our sofas are modular, each seat is designed as its own piece, and the cushions slightly taper at the edges. Because of this, the areas where modules connect, like between seats or with the chaise, can sometimes feel more noticeable compared to a traditional, non-modular sofa.

That said, we understand how important it is for your sofa to feel seamless and comfortable, especially when sharing the space with others. Your feedback is incredibly valuable, and we’ll be sharing it with our product development team as we continue to improve and refine our designs.

Thank you again for bringing this to our attention.

Classificada 5 em 5 estrelas

Passput worthy

Only order this couch if you’re prepared to pass out every time you sit on the couch. “Comfy” is an understatement. The color is gorgeous. Perfect fit for our family and space.

26 de fevereiro de 2026

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