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Cozey Opiniões 766

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

We’ve had the Cozey Ciello L-Shape couch for a little while now and overall I’m really happy with it. It’s exactly what I was looking for in both shape and color, and it fits the space beautifully... Ver mais

Classificada 5 em 5 estrelas

I love my Ara bed. It is so comfortable and looks perfect in my bedroom. It was a little harder to put together than anticipated but my husband helped and we got it done. The zipper popped off of... Ver mais

Classificada 3 em 5 estrelas

I like the idea and set up of the couch, however it is not nearly as comfortable as it should be. I can feel the hard ridge in the middle of the lounge where the bases come together. and the overall c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Beautiful couch. Unmatched customer service. This company was very responsive, always responding within a few hours over email. They were reasonable - offering multiple fair solutions to my questions... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de mobília para sala de estar
  4. Loja de mobília ao ar livre
  5. Loja de sofás

Escrito pela empresa

Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

766 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

A Bit Pricey, But We Get It Now

Honestly, we were initially hesitant to order the Neptune sleeper sectional from Cozey because of the price. But once it arrived, we understood why. Assembling it was a bit challenging for one person, but it was absolutely worth it. We love our Cozey!

6 de março de 2026
Classificada 5 em 5 estrelas

Arrived in under a week

Arrived in under a week! Love everything about it but be sure to follow the instructions in the exact order. We thought we knew better and it too some time to redo “our” missteps. Xl 2cushion Cielo with chaise in limestone

6 de março de 2026
Classificada 5 em 5 estrelas

The sofa is so comfortable

The sofa is so comfortable! Its exactly what I was looking for. Modern,comfortable, inviting. Customer service was amazing and delivery was quick.

3 de fevereiro de 2026
Classificada 1 em 5 estrelas

$2,700 couch with visible gaps – told this is “normal design”

I purchased a modular Atmosphere sofa from Cozey for $2,787.84 expecting the sections to sit flush together as shown in their marketing.

In reality, there are noticeable gaps between modules (around 1–1.5 inches in places), and the sections separate further during normal use. This affects both the appearance and stability of the couch.

I followed all assembly instructions, installed all connectors properly, and reassembled the couch multiple times. The issue remained unchanged.

After submitting photos, the company confirmed this is considered “normal design” and declined a refund, return, or replacement.

For a $2,700+ product, I do not believe this matches how the couch is presented in their advertising or what most customers would reasonably expect from a modular sectional.

I would recommend that potential buyers review real customer photos carefully and that the company provide more transparent representation of how the modules actually sit.

6 de agosto de 2025
Opinião espontânea
logótipo da Cozey

Resposta da Cozey

Hi Darnell, we completely understand how frustrating this must feel. Purchasing a new sofa is a big commitment, and when it doesn’t meet your expectations, especially in terms of design and appearance, it can be really disappointing.

The Atmosphere was intentionally designed without connectors or receivers between the seats to allow for easy reconfiguration and a more flexible modular setup. However, this also means that during use, gaps between modules can become more noticeable. When weight is applied, the cushions compress and can shift slightly away from each other, which can create visible separation. Sofas with fixed hardware and detached cushions tend to maintain a more consistently flush appearance.

That said, we understand how unexpected and frustrating this can be, especially after carefully following all assembly steps and still seeing these gaps. It’s not the experience you were hoping for, and we truly recognize how this impacts both the look and feel of your sofa.

We’ve reached out to you directly to work toward a resolution and to better support you through this situation. We also appreciate your feedback regarding how the Atmosphere is presented on our website. You’re absolutely right that product images may not fully capture how the modules appear during everyday use, and we’ll be sharing your feedback with our team to improve transparency so customers have a clearer understanding of what to expect.

Thank you again for bringing this to our attention, we genuinely value your input.

Classificada 5 em 5 estrelas

We love our new couch

We love our new couch! It's beautiful & comfortable! Something to note is that the delivery people will just leave all of the boxes outside your home if you're not there, so be prepared. Also, the boxes were heavier than we expected & getting the cushions into some of the slipcovers was challenging. The actual assembly is very straightforward, but it may take longer than you originally anticipated due to these factors.

3 de março de 2026
Classificada 5 em 5 estrelas

The Atmosphere couch is amazing

The Atmosphere couch is amazing, high quality and sleek! I love that I can change out the couch covers if I get tired of the color. So awesome. Assembly was easy and delivery was smooth.

28 de fevereiro de 2026
Classificada 5 em 5 estrelas

I had an amazing experience

I had an amazing experience with cozey! Their customer service is always so helpful and friendly. They went above and beyond to make sure my order was delivered on time and I was happy with my purchase. Best sofas ever they are so comfortable! And they are beautiful!! I’m very very happy with my purchase 😊

17 de março de 2026
Classificada 5 em 5 estrelas

While we did not find the sofa to work…

While we did not find the sofa to work for us, the company’s Customer Service sure did! It makes purchasing online a not so bad experience and we appreciated them helping with the return process and following through until refund arrived. Excellent.

9 de fevereiro de 2026
Classificada 5 em 5 estrelas

Swatches

Received my swatches in a timely manner and am hoping to order a couch soon!

1 de março de 2026
logótipo da Cozey

Resposta da Cozey

Hi Michelle,

Thank you for sharing your experience with us. We’re sorry to hear that the items didn’t meet your needs and that you weren’t able to return them, we understand how disappointing that can feel.

We completely agree that return policies should be clear and easy to understand so you can shop with confidence.

After looking into your order history, it seems there may have been some confusion. You mentioned purchasing 2 sweat suits, however Cozey specializes in furniture. Your order was for 3 packets of fabric swatches for our sofa collections.

As swatches are free, they are not eligible for return. That said, we do offer a 30 day trial on our sofas so you can try them at home and make sure they’re the right fit for your space.

Our team will follow up with you to make sure everything with your order is clear and to support you further if needed. We truly appreciate you taking the time to share your feedback.

Classificada 5 em 5 estrelas

Delivery was very quick and painless

Delivery was very quick and painless. The most difficult part of the assembly process was all the packaging. Get a trash bag and break boxes down as you go along so you have enough space. I wasn't sure what to expect in terms of comfort and quality, but both are great. It is absolutely a cozy couch. I went with the XL and I have no regrets. It's so deep and comfortable. The cushions are firm enough that I think they'll hold up for many years. I also absolutely love the fabric. It's only been a week but so far so good. I hope it holds up for many years.

2 de março de 2026
Classificada 5 em 5 estrelas

These couches are great

These couches are great! Customer service is great! Easy to put together, comfortable, and durable. Price is around the same as other couches with less durability and flexibility.

28 de fevereiro de 2026
Classificada 5 em 5 estrelas

Immediate response to inquiry

Immediate response to inquiry

27 de fevereiro de 2026
logótipo da Cozey

Resposta da Cozey

Hi Donna,

Thank you for sharing your experience. We’re so glad to hear you received a quick response and that our Customer Happiness team could support you right away.

We’re always here if you need anything else.

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